Full report: The impact of COVID-19 on the university student experience

Higher education has undergone a dramatic transformation during the COVID-19 pandemic. While the onset of COVID-19 during the Spring 2020 semester sent students home to engage with new or revamped online learning platforms, the Fall 2020 semester brought a range of responses. Some universities returned fully in person, some remained fully online, and others practiced varying degrees of both. 

What was the impact of this on the student experience? In December 2020, WeWork, in partnership with brightspot strategy, a research and strategy firm, conducted a blind, representative survey of over 400 U.S. students during the Fall 2020 semester. The results from the December 2020 survey are the lowest self-reported assessment of the student experience since the survey was first administered in 2018. 

In a recent webinar, we discussed this study and chatted with leading professionals about how they’re innovating in higher education today. Watch the webinar on-demand. 

Read about what students say they are missing most in the university experience, and some ways that universities can help, in the full report below.

(This PDF is currently available in English.)