WeLive and Powered by WeLive Privacy Policy


Effective Date: May 25, 2018

How We Use Your Personal Information

Unless otherwise defined in this document, defined terms have the meaning ascribed to them in WeWork’s Global Privacy Policy, including the categories of Personal Information used.

Member. If you are a Member, when you sign up for the Services, WeLive and Powered by WeLive will use the following types of Personal Information about you for the following purposes:

  • Contact Information and Professional Information to identify you and to contact you, to meet our contractual obligations to you and on the basis of our legitimate interests as described in the Global Privacy Policy; we also collect Contact Information and Professional information to respond to inquiries or troubleshooting requests that we receive from you or your company or organization, and to deliver notifications, packages, and other operational communications, on the basis of meeting our legitimate interests in providing the best service possible to you;
  • Verification Information to protect against fraud, abuse, or harm and verify your identity, to comply with applicable law, to meet our legitimate interests in preventing unauthorised access to our locations and to prevent fraudulent activities;
  • Payment Information, where appropriate, to process a financial transaction that you have requested, including your purchase of the Services. This is to meet our contractual obligations to you when you purchase any Services;
  • Other Personal Information, depending on the Services you access, in order to provide you with those Services, such as (i) providing you with parking, wifi, or Services that you request through our booking and sign-in tools; (ii) fulfilling search queries that you submit; (iii) processing the documents that you upload to the Services; (iv) connecting you with social media channels, apps, and websites; (v) providing you with online and offline events; and (vi) for our internal business purposes, such as business planning and program development; (vii) to improve our products and Services; (viii) to meet our legitimate interests in providing the best products and Services to you, including tailored Services;
  • Contact Information and Professional Information so that we may provide the Services and a Secure Environment (“Secure Environment” as used in this Policy means both physical and online environments), in accordance with our contractual obligations to you and our legitimate interests in keeping our systems secure;
  • Preference Information so that we may tailor your living environment to you (e.g., adjusting your desk height, cooling or heating the room, starting the fan, etc); and
  • Communications and any other information that you intentionally share, send, or receive using the Services to tailor Services to you.

Visitors, Guests, and Other End Users. If you are a Visitor or guest who visits our space in connection with the Services, we will collect and process your Personal Information to meet our legitimate interests in providing a simple experience for you and the Member whom you are visiting, using your:

  • Contact Information which may be provided on pre-registration by your host, so that we may identify you and provide you with a badge;
  • Verification Information requested on your arrival to verify your identity and the purpose of your visit; protect against fraud, abuse, or harm; and comply with applicable law;
  • Other Personal Information, depending on the Services you access, in order to provide you with those Services, such as (i) providing you with parking, wifi, or Services that you request through our booking and sign-in tools; (ii) fulfilling search queries that you submit; (iii) processing the documents that you upload to the Services; (iv) connecting you with social media channels, apps, and websites; (v) providing you with online and offline events; and (vi) for our internal business purposes, such as business planning and program development; (vii) to improve our products and Services; (viii) to meet our legitimate interests in providing the best products and Services to you, including tailored Services;
  • Other Personal Information and Verification Information, to engage you as a vendor or third party goods or Services provider; process invoices; protect against fraud, abuse, or harm; and provision and de-provision access, as necessary. This is to carry out steps necessary prior to entering into a contract with you;
  • Office Preferences and Email Calendar Information to enhance your engagement with us to book conference rooms;
  • If you are a Visitor, guest, or Other End User who visits our website, we collect Contact Information and Professional Information to respond to inquiries that we receive from you, to deliver notifications and other operational communications, for troubleshooting, and to deliver advertising and promotional communications (with your consent as required by applicable law);
  • Payment Information to process a payment for optional goods or Services that you request; and
  • Communications and any other information that you intentionally share, send, or receive using the Services to tailor Services to you.