WeWork All Access FAQs

To book workspace or get in touch, download the WeWork app


Or visit the member web portal at members.wework.com

Questions about the free trial for new members offer

Who is eligible for the WeWork All Access free trial promotion?
Am I eligible for the WeWork All Access free trial promotion if I am a WeWork Member or work for a company who is a WeWork member?
How do I cancel my WeWork All Access subscription?
When will my credit card be charged after the one month promotional period?
How much is the monthly subscription for WeWork All Access?
What credits are included in the WeWork All access one month promotion?

How it works

How do I get a keycard and start using my membership?
How do I book a workspace?
How do I book a conference room?
Do I need to book workspaces before going to a location?
Once I’ve arrived at the location I’ve booked, where can I find a workspace?
Can I bring guests?
How do I register a guest?

General questions about WeWork All Access

I’m interested in a WeWork All Access membership. How does this differ from other WeWork products?
What WeWork locations do I have access to?
Are conference room credits included with my membership?
What spaces are bookable for WeWork All Access members?
What are the hours of operation that I can book space for WeWork All Access?
Is printing included with WeWork All Access?
Is mail and package handling included with WeWork All Access?
Can I book workspace on the weekend?
How can I access the workspace that I reserved?
Can I reserve multiple workspaces on the same day?

24/7 Access Locations

New York
North Carolina
Washington, D.C.

Bookable Private Office

How do I book a private office?
What hours will I be able to access the private office that I booked?
How many credits will I be charged for my private office booking?
Can I bring a guest? If so, how do I register my guest?
How will I be able to find my private office once I arrive at the WeWork location?
What is the cancellation policy for my private office booking?
I wasn’t satisfied with my booking, how can I get a refund?
What type of membership do I need to make a private office booking?
Can I make a private office booking on the weekend or after hours?
What are the cleaning / sanitization protocols for bookable private offices?
Can I leave my stuff in my office to leave for a few hours?
Can I leave my belongings overnight if I have a multi day booking?

All Access for teams

What does it mean to use WeWork All Access as an employee benefit?
What is the Floating membership model?
What is the utilization-based membership model?

One-month trial offer (“Offer“) is not valid for current WeWork members. Offer participants will receive a WeWork All Access membership and access to all participating WeWork locations free of charge for one month (thirty-one (31) calendar days) from sign-up (the “Trial“), subject to All Access Membership Terms and Conditions. Limit one (1) membership per individual and ten (10) memberships per company. Each participant may only take advantage of the Offer once. At the end of the Trial, participant’s WeWork All Access membership(s) will automatically renew on a monthly basis, and the payment method on file will be automatically charged the prorated applicable monthly rate for the remainder of the first month of the WeWork All Access membership(s) and charged the full applicable monthly rate on the first day of the following month. To opt out of the automatic renewal, contact us at help@wework.com or through the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submit a request to cancel before the end of the Trial. After the Trial, the WeWork All Access membership(s) can be cancelled in accordance with the All Access Membership Terms and Conditions. Offer available for individuals primarily located in the United States and Canada, only. Offer is non-transferable, has no cash value, and cannot be combined with other offers or promotions. By participating in this Offer, you may be ineligible for other promotions or offers, during or after the Trial period. No adjustments to prior purchases. We may modify or terminate the Offer at any time without notice.

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