WeWork All Access FAQs

To book workspace or get in touch, download the WeWork app

 

Or visit the member web portal at members.wework.com

General questions about WeWork All Access

Is mail and package handling included with WeWork All Access?
I’m interested in a WeWork All Access membership. How does this differ from other WeWork products?
What WeWork locations do I have access to?
Are conference room credits included with my membership?
Is printing included with a WeWork All Access membership?
What spaces are bookable for WeWork All Access members?
What are the hours of operation that I can book space for WeWork All Access?
Can I book workspace on the weekend?
Can I book workspace on a holiday?
How can I access the workspace that I reserved?
Can I reserve multiple workspaces on the same day?

How it works

How do I get a keycard and start using my membership?
How do I book a workspace?
How do I book a meeting room?
Do I need to book workspaces before going to a location?
Once I’ve arrived at the location I’ve booked, where can I find a workspace?
Can I bring guests?
How do I register a guest?

Questions about the introductory pricing offer for new members

Who is eligible for the WeWork All Access introductory pricing new member offer?
What is promotional period for this offer?
Am I eligible for the WeWork All Access introductory pricing promotion if I am a WeWork Member or work for a company who is a WeWork member?
How do I cancel my WeWork All Access membership?
What credits are included in the WeWork All Access introductory pricing new member offer?

Questions for primary members

Where can I manage my company’s account?
How do I see my company’s booking history?
How do I add and remove members?
Can active WeWork members from my team share their keycards with other employees from the company that are not on the WeWork account?
Where can I update my payment settings?
How do I assign roles or team admin?
Where can I view my invoices?

WeWork All Access Introductory Pricing Terms and Conditions for the United States, United Kingdom, Ireland, France, Germany, Italy, Spain and Belgium: This introductory pricing offer (“Offer”) is not valid for current WeWork members. Offer redeemable from June 29, 2021 through September 30, 2021 and the WeWork All Access membership agreement must be signed by September 30, 2021. Offer participants will receive a WeWork All Access membership and access to all participating WeWork locations at the introductory price of US$/£/€ (as applicable per the country in which the Offer is being redeemed) 199 plus applicable taxes per month for the three full calendar months following the month in which you redeem the Offer and your payment for the month in which you redeem the Offer will be prorated at the discounted price from the date on which the Offer is redeemed through the end of that calendar month (the “Trial”), subject to WeWork’s All Access Membership Terms and Conditions. In the event you remove the promotional code during the checkout process no discount shall be applied. Limit one (1) membership per individual and ten (10) memberships per company. Each participant may only take advantage of the Offer once. At the end of the Trial, participant’s WeWork All Access membership(s) will automatically renew on a monthly basis, and the payment method on file will be automatically charged US$/£/€ (as applicable per the country in which the Offer is being redeemed) 299 plus applicable taxes on the first day of the following month. To opt out of the automatic renewal, you may cancel your WeWork All Access Membership in accordance with the WeWork All Access Membership Terms and Conditions by contacting us at help@wework.com or through the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submitting a request to cancel. Offer available for individuals or companies primarily located in the US, Ireland, UK, France, Germany, Italy, Spain and Belgium only.

WeWork All Access Introductory Pricing Terms and Conditions for Sweden, Canada , Norway, Poland, Czech Republic, Singapore, Australia, United Arab Emirates, and the Netherlands: WeWork All Access Introductory Pricing Terms and Conditions: This introductory pricing offer (“Offer”) is not valid for current WeWork members. Offer redeemable from August 24, 2021 through October 31, 2021 and the WeWork All Access membership agreement must be signed by October 31, 2021. Offer participants will receive a WeWork All Access membership and access to all participating WeWork locations at the introductory discounted price of 40% off the monthly membership fee plus applicable taxes for the three full calendar months following the month in which you redeem the Offer and your payment for the month in which you redeem the Offer will be prorated at the discounted price from the date on which the Offer is redeemed through the end of that calendar month (the “Trial”), subject to WeWork All Access Membership Terms and Conditions. In the event you remove the promotional code during the checkout process no discount shall be applied. Limit one (1) membership per individual and ten (10) memberships per company. Each participant may only take advantage of the Offer once. At the end of the Trial, participant’s WeWork All Access membership(s) will automatically renew on a monthly basis, and the payment method on file will be automatically charged the full applicable monthly rate on or about the first day of the following month. To opt out of the automatic renewal, contact us at help@wework.com or through the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submit a request to cancel before the end of the Trial. After the Trial, the WeWork All Access membership(s) can be cancelled in accordance with the WeWork All Access Membership Terms and Conditions. Offer available for individuals primarily located in Sweden, Canada, Norway, Poland, Czech Republic, Singapore, Australia, UAE, the Netherlands.

WeWork All Access Introductory Pricing Terms and Conditions for Mexico: This introductory pricing offer (“Offer”) is not valid for current WeWork members. Offer redeemable from August 24, 2021 through November 30, 2021 and the WeWork All Access membership agreement must be signed by November 30, 2021. Offer participants will receive a WeWork All Access membership and access to all participating WeWork locations at the introductory discounted price of MXN $2,277.00 plus applicable taxes for the three full calendar months following the month in which you redeem the Offer and your payment for the month in which you redeem the Offer will be prorated at the discounted price from the date on which the Offer is redeemed through the end of that calendar month (the “Trial”), subject to WeWork All Access Membership Terms and Conditions.  In the event you remove the promotional code during the checkout process no discount shall be applied.  Limit one (1) membership per individual and ten (10) memberships per company. Each participant may only take advantage of the Offer once. At the end of the Trial, participant’s WeWork All Access membership(s) will automatically renew on a monthly basis, and the payment method on file will be automatically charged MXN $3,795.00 plus applicable taxes on the first day of the following month. To opt out of the automatic renewal, contact us at help@wework.com or through the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submit a request to cancel before the end of the Trial. After the Trial, the WeWork All Access membership(s) can be cancelled in accordance with the WeWork All Access Membership Terms and Conditions.  Offer available for individuals primarily located in Mexico.

WeWork All Access Introductory Pricing Terms and Conditions for Brazil: This introductory pricing offer (“Offer”) is not valid for current WeWork members. Offer redeemable from August 24, 2021 through November 30, 2021 and the WeWork All Access membership agreement must be signed by November 30, 2021. Offer participants will receive a WeWork All Access membership and access to all participating WeWork locations at the introductory discounted price of R$477,00 for the three full calendar months following the month in which you redeem the Offer and your payment for the month in which you redeem the Offer will be prorated at the discounted price from the date on which the Offer is redeemed through the end of that calendar month (the “Trial”), subject to WeWork All Access Membership Terms and Conditions.  In the event you remove the promotional code during the checkout process no discount shall be applied.  Limit one (1) membership per individual and ten (10) memberships per company. Each participant may only take advantage of the Offer once. At the end of the Trial, participant’s WeWork All Access membership(s) will automatically renew on a monthly basis, and the payment method on file will be automatically charged R$795,00 on the first day of the following month. To opt out of the automatic renewal, contact us at help@wework.com or through the WeWork app or website by clicking “Account”, then “Support”, then “Membership”, and submit a request to cancel before the end of the Trial. After the Trial, the WeWork All Access membership(s) can be cancelled in accordance with the WeWork All Access Membership Terms and Conditions.  Offer available for individuals primarily located in Brazil. 

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