Welcome to WeWork’s member hub

What you need to know about our strategic reorganization

On November 6, 2023, WeWork made a proactive decision to commence a strategic reorganization process in the U.S. and Canada to best position our company for stronger operational and financial success, and enable us to continue delivering world-class services to our members. You can read our announcement here. The most important thing to know is that WeWork spaces are open and operational – and we look forward to serving you as we always have.

A message from David Tolley, CEO of WeWork

Have questions about the process?

We encourage you to refer to this page to find information and resources about the steps we are taking.

As our valued members, we want you to hear directly from us that:

  • WeWork is here to stay. Our spaces are open and operational, and our team is here to serve you. Throughout this process, WeWork spaces will continue to be operated to the highest standard. 
  • Our members are our top priority. We recognize the trust you place in us by choosing to work within our community. We remain fully committed to provide our spaces and services to you and ensure your business continuity. 
  • Your membership agreement will not be impacted by this process. Your membership agreement remains active and we will continue to honor our obligations under your agreement. 
  • As always, we will continue to communicate with you. While we continue the necessary process of working with our landlords to improve our lease portfolio, we plan to remain in the vast majority of our buildings and are committed to communicating with members first and early should we foresee potential changes.

Impact to memberships

What does WeWork’s strategic reorganization mean for members?
Are there any changes to my membership agreement?
Is my membership fee going to change as a result of this process?
What happens to my service retainer? Is my service retainer still valid?

Impact to operations

Is WeWork still open? Can I still go?
Is WeWork going out of business? Do I need to find a new office?
Is WeWork continuing to invest in the Member experience?
How will WeWork’s services change during this time?
Does this impact all members globally?
Will my Community team change?

Building closures

Are you going to exit more buildings?
Will my building close?
What happens if my building is closing?
What if there are no buildings that work for me?
Is my building on the lease rejection list? What does this mean?
If my building isn’t closing, will you stop investing in it?

For members not in the U.S. and Canada

Are regions outside of the U.S. and Canada a part of the processes that were announced?
Are there any impacts to my membership or the services WeWork is offering?
Are there any changes to my billing or payment?
Will my access to WeWork locations in the United States and Canada be impacted?
Is there any impact to WeWork’s ability to maintain and invest in its locations?
Is WeWork planning to enter a Court process in my country?

Legal notices and mailings

What is a claims, noticing, and solicitation agent?
Who is Epiq Corporate Restructuring, LLC?
Why did I receive a Court notice in the mail/via email?
How can I stay updated on the Company’s progress during the Chapter 11 process?
Where can I find more information about the Chapter 11 cases and get copies of the petitions?
How can I update my address on file with Epiq?
I don’t want to receive these documents anymore. How do I get off the mailing list?
Am I a creditor? 
Why did I receive a bar date notice from WeWork/Epiq and what does it mean? 
What is a bar date notice? 
Why did I receive two bar date notices?
What amount is included in the Member Notice?
Do I need to take any action as a result of the Member Notice?
Is there any change to my Membership Agreement because of the Notice?
What is the Member Claims Bar Date?
Where can I see if I have a claim?
What are the Schedules of Assets and Liabilities?
How do I know if I need to file a claim?
How do I file a claim?
Where can I find more information about the claim process? 

Have more questions? 

Your local Community team and account managers are always available to answer any questions you may have.  You can also visit our help page for other FAQs, engage in a live chat with our virtual assistant, and submit a support request or email us at help@wework.com.

For additional information about the court process, please visit: https://dm.epiq11.com/WeWork.

From all of the employees of WeWork, to our more than 500,000 members around the world, thank you for your trust in us as we take these critical steps to strengthen our company for the long term.  

We are grateful you’re a part of our community. We do not take the opportunity to work with you for granted, and look forward to seeing you in one of our spaces soon.