Running a small business has its perks—the freedom to work from wherever you want, choose your own hours and focus on work that you really love.

But, of course, the good comes with the not-so-good. And one of the downsides of freelancing or starting a business is the risk that your clients won’t pay you on time—or sometimes even at all.

In the dating world, when someone stops calling and seems to have fallen off the radar completely, it’s referred to as “ghosting.” But being ghosted in romance isn’t nearly as traumatic as being ghosted by a client you’ve sent a number of unanswered invoices to.

Know your options if a client doesn’t pay you

  1. Don’t jump the worst possible conclusion.

Whether it’s dating or freelancing, it’s easy to expect the worst. You may think you’re down hundreds of dollars simply because you haven’t received a reply from your client.

However, it’s important not to jump to dramatic conclusions. Accusing a client of ghosting you can potentially destroy the relationship and cause you to lose the job completely.

Keep in mind there are perfectly reasonable explanations—perhaps they’re on a lengthy vacation or attending to personal matters. If your client hasn’t an established habit of disappearing, they may deserve the benefit of the doubt.

  1. Automate resending invoices and charge late fees

Prior to invoicing your client, provide an estimate outlining when and how you should be paid for your work. And when you invoice them, enable online payments. If they can simply pay you by clicking a button, there’s a better chance you’ll get paid faster.

If that doesn’t work, resend the invoice as a reminder. The invoice reminder serves to notify them of the outstanding balance. And if you automate this process, you don’t have to personally handle a difficult email or conversation.

If you sent invoice reminders and your client still hasn’t paid, follow up with a more direct communication, like a phone call. You might even consider including late payment charges on tardy invoices.

  1. Contact your client via social media

If you re-sent invoices, reminders, and emails, you may have to resort to another form of communication to give yourself some form of peace of mind. Most companies can be found on Facebook, Twitter, LinkedIn or in some online capacity.

Contact them through these venues with a simple, polite message to get in touch with you. While being ghosted is never a pleasant experience, it’s important to maintain professionalism—especially since you’re representing your business as well.

  1. Send an attorney’s letter

If your clients are still MIA at this point, you should have an attorney draft a letter. Sometimes the idea of legal action can get the client to contact you and, at the very least, make an arrangement to pay what they owe.

You can pay an affordable fee for an attorney letter, or you can inquire through freelance forums. If you’re really in a bind, you may also want to check with legal aid attorneys.

  1. Small claims court

As a last resort, consider small claims court. However, these options cost money, so it’s important to weigh how much the client owes you against the expenses of following up. If the numbers just don’t make sense, it might be best to cut your losses and move forward.

Your client contacts you, now what?

If your client finally contacts you and pays what they owe, you can consider the case closed and lesson learned. From there, decide the contract terms that must be in place for the future.

Whether your relationship ends or continues with the client, it’s a good idea to set some new rules going forward.

Consider making it a requirement for a deposit for work, especially for bigger projects. Increase the frequency of payment based on milestones rather than dates. This way you’re able to complete a comfortable amount of work and ensure you’re paid before you proceed.

Have legal contacts and a plan in place in the event a client disappears. It’s easier to deal with it if you take care of all the research before it happens.

Don’t ignore the signs

Like dating, there are obvious signs that a person can’t be trusted. In the excitement that comes with landing a gig, especially a lucrative one, it’s easy to ignore the signs. In both relationships and careers, if something seems too good to be true, it might be. Until you know for sure, it’s usually best to proceed with caution, if at all.

This guest post was originally published on the FreshBooks blog and has been revised for Creator. FreshBooks makes invoicing and accounting painless for millions of small business owners.

“Ten years ago most people here did not know what this brown paste was,” says Anthony Brahimsha of the chickpea dip that is now nearly ubiquitous on menus in the U.S..

Born to Syrian parents, Brahimsha knew that hummus in the Middle East is much better than that found in American grocery stores. With the help of Mike McCloskey, owner of Select Milk Producers, the sixth largest dairy cooperative in the country, he developed a hummus called Prommus that is higher in protein –– three times that of other dips. It preserves the traditional flavor by using cold pressure, rather than heat, in the kitchen.

“What Halo Top is to ice cream and Chobani is to yogurt, we are to hummus,” Brahimsha says, by way of explaining that Prommus is also changing the industry.

The company name is a combination of the words “protein” and “hummus,” but is also a play on the word “promise.” With 1 percent of sales benefitting the World Food Program to fight global hunger, Brahimsha hopes that the product can have a significant effect on ending hunger and making nutritious foods available wherever they are needed.

Prommus cofounder Anthony Brahimsha, who has spent a lot of time on humanitarian missions, believes his hummus could help feed the world.

While the initial idea was born out of his humanitarian work in refugee camps along the Turkish/Syrian border, Brahimsha has even bigger dreams. The world needs to find more ways to make nutritious foods for people who are going hungry, and he thinks Prommus and its innovative production process are part of the solution. Two patents are currently pending.

The company’s four varieties (original, red pepper, olive, and avocado) are sold in the Midwest, primarily in Illinois and Michigan. These flavors were taste-tested by Brahimsha’s fellow members at Chicago’s WeWork River North, a community that he says has been invaluable to the startup.

“There are a lot of co-working spaces, but not everywhere is a community of social entrepreneurs who are rooting for their peers,” he says.

A winner in the business venture category at the Nashville Creator Awards, he says he’ll be able to start the next stage of expansion for his company, primarily by adding staff.

“As soon as you win this award, all the blood sweat and tears that you put into the company comes together,” he says. “Everything that you have been doing, the people that were with you along the way, finally, it feels like an affirmation that you were doing the right thing.”

 

Melanie Faye grew up in Nashville, but she doesn’t credit Music City with her success. She credits Guitar Hero. Yes, that Guitar Hero, the video game that allows players to mimic the sounds and moves of their favorite stars. For Faye, it was Michael Jackson.

“I don’t think growing up in Nashville introduced me to guitar players,” Faye says. “My parents were chemists. I was not able to go to bars and see local shows. Guitar Hero introduced me to all this music I was not exposed to. Guitar Hero looked really cool. It made me feel empowered.”

So, perhaps it shouldn’t be a surprise that Faye, now 20, has found fame via YouTube. After dropping out of college three semesters in to pursue her music career, Faye posted videos of herself sitting in her bedroom and playing covers of John Mayer and Mariah Carey.

“Guitar Hero introduced me to all this music I was not exposed to,” says Melanie Faye. “Guitar Hero looked really cool. It made me feel empowered.”

She also used the platform to debut some of her original work, which she describes as a mixture of R&B, hip hop, and pop. Her voice, serious guitar-playing chops, and friendly demeanor propelled those videos to more than 10 million views. She was so popular that the guitar company Fender tapped her to demo a new line of the instrument.

“I thought, ‘This is it! I’m viral. I made it!’ But it does not work that way,” she says. Faye makes ends meet by working at a local doughnut shop and teaches guitar. She also keeps working on her music the old-fashioned way, having been tapped to be the opening act for musicians like Noname and Mac Demarco. Her most recent gig was at the Nashville Creator Awards.

She is working on her first album, which she hopes will be out by the year’s end. A self-proclaimed perfectionist, Faye has been working on Homophone for years.

“If I had known it was going to take this long,” she says, “I wouldn’t have told people it was going to be out soon.”

Faye is also working to relieve the jitters that come with performing live, rather than in front of a camera. A recent show at the Hollywood Palladium was a game changer.

“I typically am really shy and inhibited on stage. But I felt so much support and positive energy, I just let loose,” she remembers. “I think to an extent you just have to have fake confidence at first. I walked up and had a confident demeanor and once I heard crowd cheering, then I was confident.”

“It happens overnight,” Maria Vertkin says. “An immigrant moves to the U.S. and goes from being a surgeon to washing toilets.”

College degrees and professional experience from their home country don’t always mean as much as they should when an immigrant starts a new life abroad, says Vertkin. She knows from experience: She spent her childhood in Russia and Israel before immigrating to the United States. But she realized that they have one thing that will always be of use to them: their language skills.

“It doesn’t make sense if you have something as valuable as a second language to not use it,” says Vertkin, who speaks English, Russian, Hebrew, Spanish, and Portuguese.

Vertkin, a Boston-based social worker, wanted to help train women to use their multilingual skills to their advantage. She saw a need that they could fill in the medical field. Hospitals in Massachusetts struggled to find interpreters for their patients who aren’t native English speakers. Without interpreters, expensive and even potentially fatal medical errors are possible.

A Found in Translation graduate shows off her diploma.

“The jobs are plentiful and the demographics are shifting,” says Vertkin. “Not only do they serve the local population, but medical tourists come from other countries and they need interpreters.”

The idea was a hit with the judges of WeWork’s Nashville Creator Awards. Found in Translation took home a $72,000 prize in the nonprofit category.

In 2011, Vertkin started Found in Translation to help homeless and low-income women achieve economic security by making their language skills an asset, rather than a liability. Within a few weeks of announcing the first class, she had 200 applications.

The nonprofit offers medical interpreter certificate training as well as other interpreter programs. And the training includes more than the core curriculum — childcare, transportation, job placement, and access to mentors for professional development are also part of the program.

The 186 graduates of Found in Translation classes between 2012 and 2017 earned approximately $1.86 million cumulatively more per year than they did before enrollment. That’s about $10,000 more per person annually. She says that if she wins in the nonprofit category at the Nashville Creator Awards, she can expand the program.

Classes currently take place in Boston, where Vertkin estimates they could easily double in size with the right funding. Every city in the U.S., she says, has the potential for success with Found in Translation.

“There is opportunity and need and we are connecting them,” Vertkin says. “The biggest risk is for employers not hiring multilingual employees.”

If Janett Liriano has her way, you won’t be using your FitBit much longer.

Liriano is CEO of Loomia, a New York-based firm at the intersection of tech and fashion. The company creates “intelligent drapeable circuits” that are soft enough to be embedded into textiles and can be safely washed and dried. Instead of wearing a step tracker on your wrist, it could be embedded into your running shoes.

That’s just the beginning of what these circuits can do. Those shoes might not just track your steps, but can also measure the pressure on your feet, giving you information on how you should adjust your gait. They might heat up and keep your feet warm in winter. And a light might keep you safer on a nighttime jog.

Loomia’s CEO Janett Liriano and founder Maddy Maxey

Liriano has two patents for her product and others in the pipeline for the smart fabric-enabling circuits. Her team is working with more than 80 brands on how they can integrate the smart technology into their designs. The current emphasis is on clothing, but the flexibility of the circuit opens the door to other products in the future.

“We are category agnostic,” Liriano says. “If you can make a washable circuit, you can put it on the floor. You can put it in wallpaper.”

Liriano, who took home third place in the business ventures category at the Nashville Creator Awards, sees potential in fields ranging from medicine to transportation.

Not only can Loomia transform the ways smart devices are used, it can also change what happens to all that data once it is collected. The company is looking at ways that consumers can sell their data to interested parties — or choose not to share it.

Liriano, a “born-and-bred New Yorker,” thinks the city is the right place for the firm. It’s one of the country’s great fashion hubs, but it also has a strong startup scene.

New Yorkers are inherently scrappy and resourceful,” she says. “For a business that is not super capitalized, that’s a good network. We are hard-core hustlers.”