We can’t wait to meet you! Learn more about registering your team, setting up your office preferences, and what to expect on move-in day.
Get ready for your first day
First things first: Use the account username and password you created when you signed up, and visit Account Central to manage your account and provide us with important move-in details. Your Community team will reach out ahead of your move-in date to give you specific information.
Here’s a quick checklist to help you get ready for the big day:
1. Download the WeWork app
The WeWork app allows you to stay connected and reserve a conference room by the hour to host guests or collaborate with teams. Check out the account tab to set your home location and the Membership section to review all of your account details.
2. Visit Account Central
Account Central is our self-service tool that lets you manage your WeWork account online.
Move Manager
Add in important details for us to know: move-in time, office set-up preferences, freight elevator needs, and more.
Review billing
You can view your previous, current, and upcoming invoices and service retainer(s).
Add your team
Add all team members that will be accessing the space and adjust account settings as needed.
Customize your space
Shop our most popular office customization options in the Add-Ons store such as furniture rentals, branded privacy vinyls, and sit/stand desk converters.
3. Check out the Building Guide
Log in to the Member Web Portal using the user name and password you created when checking out on wework.com. Select your building and learn more about your new space. See building hours, unique amenities, how to log into Wi-Fi, view package delivery instructions, and discover other handy building information all in one place.
Once you and your team are in the building, find the Community desk. Check out the Building Guide to find your Community desk. We’ll be waiting to help you get settled in. We’ll give you a tour of the space and bring you to your new office.
I would like a move-in date after the first of the month, when will my commitment term end?
Our commitment terms start on the first day of the month. For example, if you sign up on May 5 for a six-month commitment, it will be considered a partial month. Your commitment term will run for the partial month of May, plus a full 6 months ending on November 30.
I purchased space, but now I want to change my move-in date. What should I do?
You can change your move-in date after your purchase is complete. To request a date change, please submit a ticket using the WeWork Service Desk or through the WeWork app. Please note, in order to get your space ready, we are unable to provide a move-in date earlier than five business days after your purchase.
I have questions about my space. Who should I reach out to?
For any questions, please contact us via the Support tab in the WeWork app or on Member Web.
What should I bring with me on the first day?
Don’t forget to set up your account and bring your photo ID so we know it’s you and your team.
When will I find out what time I can move in?
You are able to move in on your start day (as reflected on your membership agreement) within business hours. Your building’s hours can be found on your building’s page on
What is WeWork doing to prioritize the health and safety of members?
In response to COVID-19, we are enhancing our health and safety standards for your peace of mind. Learn more here.
I’m in my space, now how can I get started?
How can I connect to Wifi?
To connect to WiFi, select the WiFi name “WeWorkWiFi”. Log-in using your unique username and password, which can be found in the app under the Building Guide.
How can I book a meeting room?
Need space to collaborate? Utilize your account’s credits and book one of our large, private meeting rooms by visiting the ‘Rooms’ tab on the WeWork app or Member Web. Larger meeting rooms will cost more credits.
How can I print something?
Every WeWork location has business-quality printers available for use. Just visit our Print Hub to take care of all your printing needs.
I have questions about my space. Who should I reach out to?
Reach out to your Community team or contact us via the Support tab in the WeWork app or Member Web.
How do I register a guest?
As a WeWork member, you are welcome to invite guests into our buildings.
Pre-register your guests before arrival to optimize their experience. Guests will need to sign in at the front desk upon arrival. Please make sure the guest brings their photo ID to check-in.
Learn more about pre-registering your guests here.
There are so many common spaces in my building. Where can I work from?
You can work from all common areas and phone booths and use your credits to book meeting rooms for you and your team.
What type of amenities are offered in my building?
Our buildings offer pantries (with coffee, tea, water, fridge, microwave, etc.), phone booths, common areas to connect with your team, and meeting rooms. Learn more about your specific building’s unique amenities by accessing your building’s page on Member Web.
Where do I find mail and package info?
Check out the building guide on Member Web or on the WeWork app to find out more information about mail and package in your building.
Have more questions? Check out our Help Center for more information about your membership, billing, building, and much more.
