One of the hardest transitions in my career came when I was promoted to manage the team that I was a part of. It happened after a major corporate acquisition prompted my boss at the time to take an early retirement offer. Friday I was part of the team, and Monday I was the manager. […]

Far too many clients come to me at an “I can’t take it anymore” stage of their career. Take Tricia, for example, who came to me discouraged with her job and her inability to manage it. She was working long hours—most of them spent sitting in meetings and dealing with hundreds of emails—then rushing last-minute to […]

Last week, I conducted a workshop for a team of healthcare professionals as they kicked off a new fiscal year. Prior to the workshop, I had the attendees complete a survey about their work: what was going well and where they encountered challenges. Not surprisingly, a few very common themes emerged, which we addressed during […]

The power of words is never more evident to me than when I’m working with a client or team and the language turns negative: The boss is difficult. The workloads are unmanageable. The policies are dumb. Immediately, I see the negative effect that kind of language has on the situation. You see, when you say the […]