Pick up where you left off
(formerly referred to as “WeWork Member Network and WeWork App Terms of Use” and/or “WeWork App Terms of Use” (or similar terms))
Last updated: June 28, 2024
These Terms of Use (“Terms of Use”) constitute a legally binding agreement between you and WeWork Companies LLC and its affiliates and subsidiaries (collectively, “WeWork,” “we,” “us” or “our”) and govern your access to and use of the WeWork membership technology platform and any related software, application, content or services, including, to the extent made available, the WeWork Member Network (collectively, the “Member Platform”) provided to you by WeWork in connection with a Membership Agreement.
PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN YOU AND WEWORK CAN BE BROUGHT. PLEASE REVIEW THE ARBITRATION TERMS SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH WEWORK ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING.
BY ACCESSING OR USING THE MEMBER PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF USE (INCLUDING THE DISPUTE RESOLUTION AND ARBITRATION PROVISIONS IN SECTION 14), AS MAY BE AMENDED FROM TIME TO TIME. IF YOU DO NOT OR CANNOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THE MEMBER PLATFORM.
1.1 Subject to your continued compliance with these Terms of Use, you may access the Member Platform to self-serve and manage your WeWork membership. You acknowledge: that: (A) services are being provided to you by WeWork pursuant to: (i) a membership agreement between you and WeWork, (ii) a membership agreement between your employer or other third party (“Member Company”) and WeWork, if your membership is associated with such Member Company’s contract for services or (iii) WeWork On Demand membership terms and conditions, if your membership is a WeWork On Demand membership (each a “Membership Agreement”) and (B) your access to the Member Platform is contingent upon there being an active Membership Agreement in effect, of which provides services to you.
1.2 The Member Platform may be accessed by our web-based application available at members.wework.com and/or via the WeWork mobile application (“WeWork App”).
1.3 For clarity, these Terms of Use apply only to your access to and use of the Member Platform. All other terms and conditions governing your use of your WeWork membership, including your rights and obligations, shall be as described in the applicable Membership Agreement.
2.1 In order to access and use the Member Platform, you must register for and maintain an active WeWork account (“Account”). You must be at least eighteen (18) years of age, or the minimum age required by the Membership Agreement (if different than 18), to use the Member Platform. As stated in Section 1.1, your right to create an Account and/or access and use the Member Platform is contingent upon there being an active Membership Agreement in effect, of which provides services to you.
2.2 You may not use another person’s account or authorize any other person to use your Account, even if such person is associated with your Member Company. If you believe another person may have used your Account without your authorization, please change your password and immediately contact us by using the Support feature in the Member Platform. You may be held liable for losses incurred by WeWork or others resulting from unauthorized use of your Account.
2.3 You agree to maintain accurate, complete and up-to-date information in your Account. You are responsible for maintaining the confidentiality and security of your Account information, including your username and password, and for any and all activity that occurs under your Account.
2.4 The Member Platform enables you to manage your membership, including the ability to book space (e.g. rooms, desks, offices), view your bookings, manage guests, access your print hub, view events, access the WeWork services store, request support, update profile information, view building and community details, view building updates, view member guides and policies (including the WeWork House Rules), change your settings, including your notification preferences, etc.
2.5 If your membership is associated with a Member Company’s contract for services, certain data regarding your membership activity and usage may be shared with that party. This data may include, but is not limited to, access and security data (such as date and time of arrival or scan at access point associated with your keycard and/or mobile key), your reservation and booking data, your printer usage data, your credit usage data, statistical data and other information relating to your membership activity and use of our workspaces under the Member Company’s account.
2.6 You may not: (A) sell, license, sublicense, distribute, rent, lease, copy, share, modify, replicate, circumvent or otherwise make any unauthorized or illegal use of the Member Platform, or any individual aspects or components thereof; (B) reverse engineer, decompile, disassemble, extract or otherwise attempt to discover the source code, object code or underlying technology, methodology, ideas, algorithms, or know-how of the Member Platform or access, use or exploit the Member Platform or any portion thereof in order to build or develop a competitive or similar product or service; (C) remove, minimize, block or modify any notices of WeWork or its licensors; (D) attempt to gain unauthorized access to the Member Platform or any Account or portion thereof or any related networks, systems, servers or equipment; (E) use the Member Platform to transmit any code, file, script, agent or program intended to do harm or damage, including, for example, viruses, worms, time bombs and Trojan horses; (F) take, copy, remove, delete, alter, obscure, or use for any purpose any WeWork intellectual property, including but not limited to the name “WeWork,” the “We” logo or any of our other business names, trademarks, service marks, logos, graphics, trade dress, other identifiers or other intellectual property or any modified or similar versions of the same without our prior consent or (G) use the Member Platform in violation of any third-party terms and conditions, any applicable laws or regulations or for any otherwise illegal or unlawful purposes.
2.7 While we strive to provide a positive experience, we cannot and do not guarantee that the Member Platform or any WeWork Content (as defined below) will always be fully-functional, current or accurate.
3.1 We may make available a WeWork member network to enable you to connect to and share information with other members of the WeWork community (“WeWork Member Network”). To the extent the WeWork Member Network is made available, your access to and use of the WeWork Member Network shall be subject to the terms of use available at https://www.wework.com/legal/member-network-terms-of-use, as may be updated by WeWork from time to time.
3.2 Our services are constantly evolving. As such, you acknowledge and agree that we may, at our sole discretion and for any or no reason, not make available, suspend or discontinue access to the WeWork Member Network or any part thereof. Furthermore, to the extent the WeWork Member Network may be made available, it may not be available in all jurisdictions and may only be available to members in certain buildings. You agree that any failure to make available, suspension or discontinuation of access to the WeWork Member Network may be without prior notice and you agree that we will not be liable to you or any third party for any such unavailability, suspension or discontinuation. For clarification, you acknowledge and agree that any unavailability, suspension or termination of the WeWork Member Network does not give you the right to terminate your Membership Agreement or receive a refund or reduction of any fees associated therewith.
4.1 You are solely responsible for your Network Content and any other information or content you submit, post or display on or through, or make available to us in connection with, the Member Platform (collectively, together with Network Content, “Member Content”), including the accuracy, quality and legality of the Member Content.
4.2 You will ensure that your Member Content does not include any information or content that: (A) is spam, unwanted contact or content that is shared repeatedly in a disruptive manner, (B) contains another person’s private or confidential information, (C) contains any sensitive personal data, (D) endorses or promotes illegal or harmful activity or that is sexually explicit, violent, graphic, threatening or harassing, (E) is illegal or could reasonably be deemed to violate any law, rule or regulation, (F) violates another person’s or entity’s rights, including intellectual property and privacy rights, (G) attempts to impersonate another person, account or entity, including by falsely stating your name or access credentials, (H) is discriminatory, including without limitation, content that is discriminatory against a person’s gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, ethnicity, national origin, religion, age, disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic protected under the law or (I) contains any spyware, adware, viruses, corrupt files, worm programs, or other malicious code designed to interrupt, damage, or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers, or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept, or expropriate any data or personal data.
4.3 As between you and WeWork, you own all of your Member Content. You grant to us a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Member Content in the Member Platform and any and all media or distribution methods now known or later developed, without any further consent, notice and/or compensation to you or others.
4.4 You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for your Member Content. You agree that your Member Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the content and to grant us the license described above.
5.1 All information, text, user interfaces, visual interfaces, graphics, photos, audios, videos, trademarks, logos, music, artwork, interactive features and computer code, including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of the Member Platform, the “WeWork” and “We” names and logos (collectively “WeWork Content”) is owned, controlled or licensed by WeWork, and is protected by copyright, patent, trade secret and trademark laws and other various intellectual property rights of the United States and other countries.
5.2 Except as expressly set forth in these Terms of Use, all right, title and interest in and to the Member Platform and WeWork Content, including all intellectual property and other proprietary rights, are and will remain our and our licensors’ exclusive property. No rights are granted to you hereunder other than as expressly set forth herein.
5.3 Subject to your compliance with these Terms of Use, WeWork grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable right to access and use the Member Platform only for the purpose of managing your WeWork membership, including the limited right to download, install and use the WeWork App in connection with the authorized use of the Member Platform. You acknowledge that you do not acquire any ownership rights in or to any of our intellectual property by virtue of such access or use or otherwise.
5.4 You grant to WeWork a worldwide, perpetual, irrevocable, royalty-free license to use, distribute, disclose, and make and incorporate into its services any suggestion, enhancement request, recommendation, correction or other feedback provided by your or your Member Company relating to the operation of the Member Platform or WeWork’s services.
6.1 The Member Platform may enable you to access, use, link to or integrate with certain services, software, tools, content (including advertising) and products offered by third parties, including other websites, apps, social media networks (collectively “Third-Party Features”). By accessing, using or integrating with a Third-Party Feature (including by clicking on a link), you agree that WeWork may transfer your data and information to and/or receive and use any data or information we receive from that Third-Party Feature. Making available or offering a Third-Party Feature does not constitute any endorsement by WeWork. WeWork does not control and is not responsible for any Third-Party Feature, for the legality, accuracy or appropriateness of any content, products, services, data, materials or other materials on or available through any Third-Party Feature or for any practices, operations, businesses or persons associated with such Third-Party Feature. Your rights and obligations when accessing and using these Third-Party Features are governed by the terms and policies (including privacy policies) of those Third-Party Features, and we encourage you to carefully read those terms and policies of these Third-Party Features, as their practices may differ from ours. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO ACCESS, USE AND/OR INTEGRATE WITH ANY THIRD-PARTY FEATURE IS AT YOUR SOLE RISK. SUBJECT TO SECTION 12, WEWORK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THIRD-PARTY FEATURES OR THE CONTENTS, OFFERINGS, OPERATIONS OR PRACTICES THEREOF, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES, LOSSES OR CLAIMS ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF AND/OR INTEGRATION WITH ANY THIRD-PARTY FEATURES.
6.2 Without limiting the generality of the foregoing, your membership may allow you to book and reserve non-WeWork locations operated by third-party operators via the Member Platform (such spaces, “Coworking Partner Locations,” operated by “Coworking Partners”). Your access and use of any Coworking Partner Location is subject to: (A) the WeWork Coworking Partner Location Terms available at https://www.wework.com/legal/coworking-partner-location-terms, as may be updated by WeWork from time to time and (B) the Coworking Partner’s terms and conditions (including its privacy policy and any applicable rules and policies). You acknowledge that: (A) we do not ourselves own or operate any Coworking Partner Locations and (B) we do not sell, resell, provide, rent, sublet, manage or control any Coworking Partner Locations. WEWORK HAS NO CONTROL OVER THE CONDUCT OF COWORKING PARTNERS AND OTHER USERS OF THE COWORKING PARTNER LOCATIONS AND APPLICABLE SERVICES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW. You shall indemnify WeWork from and against any and all third-party claims, liabilities, and expenses, including reasonable attorneys’ fees resulting from your use of the Coworking Partner Locations.
WeWork reserves the right, at its sole discretion, to change, modify or discontinue, temporarily or permanently, the Member Platform (or any part thereof) with or without notice. You agree that WeWork will not be liable to you for any modification, suspension or discontinuance of the Member Platform.
Your use of the Member Platform and any personal data you provide is subject to WeWork’s Privacy Policy, which is incorporated into the Terms of Use by reference. Please see our Privacy Policy for more information on our privacy and data processing practices.
You are responsible for obtaining the data network access necessary to use the Member Platform. Your mobile network's data and messaging rates and fees may apply if you access or use the Member Platform from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Member Platform and any updates thereto. WeWork does not guarantee that the Member Platform, or any portion thereof, will function on any particular hardware or devices. In addition, the Member Platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
10.1 You acknowledge and agree that: (i) the availability of the WeWork App may be dependent on the third-party from which you downloaded the WeWork App, e.g., the Apple App or Android Google Play stores (“Application Provider”) and (ii) these Terms of Use are concluded between you and WeWork only, and not the Application Provider. WeWork, not the Application Provider, is solely responsible for the WeWork App and the content thereof as set forth in these Terms of Use.
10.2 The Application Provider may have their own terms and conditions (including privacy policies) to which you must agree before downloading or accessing the WeWork App, and the limited rights granted to you to use the WeWork App are conditioned upon your compliance with any and all terms and conditions of such Application Provider.
10.3 In addition, if you acquired the WeWork App from the Apple App Store or on an iOS device, you acknowledge and agree that Apple, Inc. and Apple’s subsidiaries (“Apple”) are third-party beneficiaries of these Terms of Use. Upon your acceptance of these Terms of Use, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof. These Terms of Use incorporate by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and these Terms of Use, these Terms of Use will control.
If you fail, or if we suspect that you have failed, to comply with any of the provisions of these Terms of Use, we may, at our sole discretion, restrict your access to the Member Platform and/or terminate your access and use of the Member Platform with immediate effect and possibly without prior notice to you.
12.1 WEWORK AND ITS PARENTS, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND LICENSORS (COLLECTIVELY, THE “WEWORK PARTIES”) MAKE NO REPRESENTATION OR WARRANTY ABOUT THE MEMBER PLATFORM, INCLUDING ANY REPRESENTATION THAT THE MEMBER PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, AND PROVIDE THE MEMBER PLATFORM (INCLUDING THE WEWORK CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, THE WEWORK PARTIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, ACCURACY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
12.2 TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL THE WEWORK PARTIES BE LIABLE IN CONNECTION WITH THESE TERMS OF USE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, REPUTATION, LOSS OF DATA (E.G., DOWN TIME OR LOSS, USE OF, OR CHANGES TO, YOUR MEMBER CONTENT), HOWEVER CAUSED. FURTHERMORE, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU, ON YOUR OWN BEHALF AND ON BEHALF OF YOUR AGENTS, GUESTS AND INVITEES, (A) WAIVE ANY AND ALL CLAIMS, LIABILITIES, COSTS, DAMAGES, EXPENSES AND RIGHTS, INCLUDING REASONABLE ATTORNEYS’ FEES (“CLAIMS”) AGAINST THE WEWORK PARTIES RESULTING FROM YOUR USE OF THE MEMBER PLATFORM AND (B) RELEASE THE WEWORK PARTIES FROM ANY SUCH CLAIMS. YOU SHALL AND HEREBY DO WAIVE YOUR RIGHTS UNDER THE LAW OF ANY JURISDICTION, WHICH PROVIDES IN SUBSTANCE: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
12.3 IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, THE WEWORK PARTIES ARE FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE MEMBER PLATFORM, OUR MAXIMUM AGGREGATE LIABILITY TO YOU IS ONE HUNDRED DOLLARS ($100.00). THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF.
12.4 The limitations of liability in this Section 12 are part of the basis of the bargain between you and WeWork and shall apply to all claims and theories of liability (e.g., warranty, tort, negligence, contract and law) even if the WeWork Parties have been advised of the possibility of any such damage, and even if these remedies fail their essential purpose.
12.5 These limitations of liability do not apply to the extent such Claims arise from the gross negligence, intentional misconduct or fraud of the WeWork Parties or to liability for death or personal injury.
You agree to indemnify and hold the WeWork Parties harmless from and against any and all actions, claims, demands, losses, liabilities, costs, damages and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Member Platform or services obtained through your use of the Member Platform; (ii) your breach or violation of any of these Terms of Use; (iii) any allegation that your Member Content infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party or (iv) your violation of law or the rights of any third party as a result of your interaction with the Member Platform or your Member Content.
14.1 These Terms of Use and any matters directly and exclusively related to the Member Platform shall be interpreted, construed and governed by the laws of the State of New York, U.S.A., without regard to conflicts of laws provisions thereof.
14.2 Except that either party may seek equitable or similar relief from any court of competent jurisdiction, the parties agree that any dispute, controversy or claim arising out of or in relation to these Terms of Use or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use to arbitrate, that cannot be settled amicably by agreement of the parties hereto, shall be referred to and finally determined by arbitration administered by JAMS in accordance with the arbitration rules of JAMS then in force, by one or more arbitrators appointed in accordance with said rules. The place of arbitration shall be New York, New York, U.S.A. The proceedings shall be confidential and in English. The award rendered shall be final and binding on both parties. Judgment upon the award rendered may be entered by any court of competent jurisdiction.
14.3 In any action, suit or proceeding to enforce rights under this these Terms of Use, the prevailing party shall be entitled to recover, in addition to any other relief awarded, the prevailing party’s reasonable attorneys’ fees and other fees, costs and expenses of every kind in connection with the action, suit or proceeding, any appeal or petition for review, the collection of any award or the enforcement of any order, as determined by the arbitrator(s) or court, as applicable. These Terms of Use shall be interpreted and construed in the English language, which is the language of the official text of these Terms of Use.
14.4 Any proceeding to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No proceeding will be combined with another without the prior written consent of all parties to all affected proceedings. You and we also agree not to participate in claims brought in a private attorney general or representative capacity, or any consolidated claims involving another person's account, if we are a party to the proceeding. To the extent permitted by law, you waive the right to participate as a plaintiff or class representative or member in any purported class action, collective action, representative action proceeding or any consolidation of individual arbitrations.
14.5 If the class action waiver in Section 14.4 is found to be unenforceable in arbitration or if any part of this Section 14 is found to be invalid or unenforceable, then the entirety of this Section 14 shall be null and void and, in such case, the parties agree that the exclusive jurisdiction and venue of New York, New York, U.S.A. shall govern any action arising out of or related to these Terms of Use, without regard to choice or conflicts of law principles, and you shall not be prevented from bringing proceedings at any time. Further, you and WeWork agree to the jurisdiction of the courts of New York, New York, U.S.A to resolve any dispute, claim, or controversy that arises in connection with these Terms of Use (and any non-contractual disputes/claims arising out of or in connection with them), except where under applicable mandatory laws, you can choose to bring legal proceedings in your country of residence, or we are required to only bring legal proceedings in your country of residence.
WeWork reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. The changes will not be retroactive; however, the most current version of these Terms of Use, which will be posted at https://www.wework.com/legal/terms-of-use or linked within the Member Platform, will govern. It is your responsibility to check these Terms of Use periodically for changes. If we make material changes to these Terms of Use, where required by law, we will provide you with reasonable notice prior to the change taking effect, for example by providing notice through the Member Platform, emailing the email address associated with your Account or by other means. Your continued use of the Member Platform after any such changes take effect constitutes your acceptance and agreement to such changes, which will apply to your continued use of the Member Platform going forward.
These Terms of Use, including any terms incorporated by reference into these Terms of Use, constitute the entire agreement between you and WeWork and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency between these Terms of Use and the Membership Agreement regarding use of the Member Platform, these Terms of Use will control unless WeWork has entered into a separate agreement or separate terms in the Membership Agreement that specifically overrides these Terms of Use, and in such case, the separate agreement or terms will control to the extent of any conflict or inconsistency.
You may not assign or transfer these Terms of Use; however, you agree that WeWork may assign these Terms of Use, without your consent, to: (A) a subsidiary or affiliate, (B) an acquirer of WeWork's equity, business or assets or (C) a successor by merger. Any purported assignment by you shall be null and void.
If any provision of these Terms of Use is held to be invalid, illegal or unenforceable, such provision shall be limited or struck to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect and enforceable. Our failure or delay to enforce any right or provision of these Terms of Use shall not constitute a waiver of our right to later enforce such right or provision or any other part of these Terms of Use unless acknowledged and agreed to by us in writing.
No joint venture, partnership, employment or agency relationship exists between you and WeWork as a result of these Terms of Use or your access to or use of the Member Platform.
If you have any questions, complaints, or claims with respect to the Member Platform, you may contact us by using the “Support” feature in the Member Platform.