This Tech Unicorn Is Growing Internationally With WeWork—Here’s How

18,492 usable square feet in six WeWork locations around the world

A leading business travel platform is growing worldwide in record time—while attracting and retaining the right talent to drive business success.

Khu vực sảnh này là không gian chào mừng cho các vị khách cũng như nhân viên của TripActions.

Thách thức

A successful startup needed to open new offices worldwide

In November 2018, TripActions, a business travel startup based in Palo Alto, California, reached a $1 billion valuation.

The company describes themselves as a "travel platform that moves businesses forward" and a "travel agent in your pocket" for companies and their emloyees. Their support teams are available 24/7 on the TripActions app to solve any problems that people may encounter on the road. But in order to truly support those business travelers, no matter where their journeys take them, TripActions needed to have local teams around the world. This meant opening and staffing physical offices in strategic locations.

Before taking the plunge, TripActions had some concerns. Would they be able to bring to life their unique company culture in each new location? And with the business growing so quickly, TripActions had a hard time predicting employee headcount years in advance. “Expanding into other cities beyond Palo Alto was an experiment. We were hesitant to sign a lease on a space that locked us in for multiple years,” says Nina Giovannelli, VP of business operations, TripActions.

We want to make sure that we have infrastructure globally to be where our customers are.

Nina Giovannelli, VP of business operations, TripActions

Employees at TripActions enjoy fruit-infused water and micro-roasted coffee in the open kitchen area.

Giải pháp

The ability to grow quickly while maintaining the employee experience

From their Palo Alto headquarters, TripActions saw San Francisco as a strong recruiting location. They moved into a WeWork office suite in San Francisco—a private space on a shared floor, with their own entrance. In just five months, TripActions was able to hire locally and grow their business from this new space.

Like flipping on a light switch, TripActions saw that the process of opening new offices and expanding their business abroad wasn’t as daunting with a partner like WeWork. Now, the travel platform can quickly grow their global presence—along with their customers. “WeWork has enabled us to hire great talent that we otherwise wouldn't have been able to,” says Tammi Yee, VP, global talent, TripActions. “Instead of being siloed in our Palo Alto headquarters, we now recruit the very best talent in cities all over the globe.”

From London to Amsterdam, Sydney to New York, TripActions now has more than 400 employees worldwide. “WeWork gives us that flexibility to grow fast, without having to worry that we're overpaying for space we don't need,” says Rich Liu, TripActions’ chief revenue officer.

Cảm giác cộng đồng phát triển từ 1 địa điểm ở Palo Alto tới 6 địa điểm WeWork vẫn mạnh hơn bao giờ hết, cùng với năng suất nhân viên tăng lên. "Chúng tôi đã phát hiện rằng những người đến văn phòng có năng suất cao hơn 46% hơn những người làm việc tại nhà về mặt đạt chỉ tiêu”, ông Liu nói.

Key Highlights

  • TripActions leverages several space solutions, including WeWork office suites, which offers the perfect combination of privacy and location
  • Mối quan hệ đối tác đang diễn ra tiếp tục phát triển và mở rộng công việc kinh doanh ra quốc tế
  • Khả năng thu hút và giữ chân nhân tài hàng đầu tăng lên trong khi mở rộng quy mô toàn cầu
  • Hoàn thành kịp thời từng địa điểm văn phòng mới
  • Một điểm liên lạc thống nhất trên toàn cầu

I feel comfortable and supported through the WeWork relationship. Peace of mind is critical for how we think about expansion and growth.

Francis Moran, VP of finance, TripActions

The Results

Building a global community customers love

TripActions biết rằng tham vọng tiến ra toàn cầu của mình phải song hành với việc giữ gìn bản sắc độc đáo của công ty và WeWork đã giúp họ đạt được mục tiêu kinh doanh đầy tham vọng.

“We've gone from 40 to 400 people in a year, and it would have been impossible to do that without WeWork. Impossible,” says Francis Moran, VP of finance, TripActions. “It's not just about getting it done; it’s about getting it done right. WeWork has enabled our tenfold growth in a way that still embodies who we are as a company.”

See how TripActions partnered with WeWork to grow globally.

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