How Microsoft Reached 92% Employee Satisfaction with WeWork

300 desks in Bandar Raya New York

Microsoft’s New York City-based sales team worked out of the company’s headquarters in the Times Square area. Microsoft wanted to find the most efficient solution for the hundreds of staffers fanning out over the entire region.

WeWork Times Square
New York, New York

Giving 300 employees — about 70 percent of the sales team — access to all WeWork locations in Manhattan, Brooklyn, and Queens.

“When we looked at the opportunity of WeWork spaces, it was unusual since we already have a building near Times Square,” says General Manager Matt Donovan. “We started to think of the benefit to our teams, which is what drives us as a company.”

When Microsoft gave 300 members of its sales staff access to WeWork in 2016, the company wanted to accomplish three things:

  • Cut down on commute times to and from work and time spent traveling between meetings.
  • Enable employees to engage with a creative, collaborative community.
  • Measure the impact on performance, productivity, and employee satisfaction.

Donovan says that “creating a positive environment” for the sales team was important to Microsoft. And to make sure that they were doing so, they surveyed the team.

The result? About 84 percent of those surveyed believe access to WeWork makes them more productive during their workday, and 74 percent say membership makes it more convenient for them to have access to their customers. Well over 90 percent were satisfied with locations they visited.

There is a lot of early evidence, and it’s only been a few months, to suggest this is a very positive experience

Matt Donovan, General Manager, Microsoft

Donovan says that “the retention of great people” is something that Microsoft has always prioritized.

“We want to grow our people, and give them a chance to work on problems that have impact and change the world,” he says. “I think solutions like this are another way to keep our best people.”

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