A successful startup needed to open new offices worldwide
In November 2018, TripActions, a business travel startup based in Palo Alto, California, reached a $1 billion valuation.
The company describes themselves as a "travel platform that moves businesses forward" and a "travel agent in your pocket" for companies and their emloyees. Their support teams are available 24/7 on the TripActions app to solve any problems that people may encounter on the road. But in order to truly support those business travelers, no matter where their journeys take them, TripActions needed to have local teams around the world. This meant opening and staffing physical offices in strategic locations.
Before taking the plunge, TripActions had some concerns. Would they be able to bring to life their unique company culture in each new location? And with the business growing so quickly, TripActions had a hard time predicting employee headcount years in advance. “Expanding into other cities beyond Palo Alto was an experiment. We were hesitant to sign a lease on a space that locked us in for multiple years,” says Nina Giovannelli, VP of business operations, TripActions.
“We want to make sure that we have infrastructure globally to be where our customers are.”
The ability to grow quickly while maintaining the employee experience
From their Palo Alto headquarters, TripActions saw San Francisco as a strong recruiting location. They moved into a WeWork office suite in San Francisco—a private space on a shared floor, with their own entrance. In just five months, TripActions was able to hire locally and grow their business from this new space.
Like flipping on a light switch, TripActions saw that the process of opening new offices and expanding their business abroad wasn’t as daunting with a partner like WeWork. Now, the travel platform can quickly grow their global presence—along with their customers. “WeWork has enabled us to hire great talent that we otherwise wouldn't have been able to,” says Tammi Yee, VP, global talent, TripActions. “Instead of being siloed in our Palo Alto headquarters, we now recruit the very best talent in cities all over the globe.”
From London to Amsterdam, Sydney to New York, TripActions now has more than 400 employees worldwide. “WeWork gives us that flexibility to grow fast, without having to worry that we're overpaying for space we don't need,” says Rich Liu, TripActions’ chief revenue officer.
팔로알토의 한 지역에서 6개의 WeWork 지점까지 성장한 커뮤니티는 직원 생산성과 함께 그 어느 때보다 강해졌습니다. Liu는 말합니다:'사무실에서 근무하는 사람들은 자택 근무하는 사람들보다 46%의 생산성 향상이 있었습니다.'
- TripActions leverages several space solutions, including WeWork office suites, which offers the perfect combination of privacy and location
- 국제 비즈니스 성장 및 확장을 위한 지속적인 파트너십
- 전 세계적으로 규모를 확대하면서 최고의 인재를 유치 및 보유할 수 있는 능력 향상
- 각각의 새 오피스 지점의 빠른 완공
- 일관된 한 명의 담당자
“I feel comfortable and supported through the WeWork relationship. Peace of mind is critical for how we think about expansion and growth.”
Building a global community customers love
TripActions는 글로벌 확장 계획을 실천하는 동시에 고유의 기업 문화를 유지하는 것이 얼마나 중요한지 알고 있었고, WeWork는 이러한 야심찬 사업 목표를 달성하는 데 도움을 주었습니다.
“We've gone from 40 to 400 people in a year, and it would have been impossible to do that without WeWork. Impossible,” says Francis Moran, VP of finance, TripActions. “It's not just about getting it done; it’s about getting it done right. WeWork has enabled our tenfold growth in a way that still embodies who we are as a company.”