A successful startup needed to open new offices worldwide
In November 2018, TripActions, a business travel startup based in Palo Alto, California, reached a $1 billion valuation.
The company describes themselves as a "travel platform that moves businesses forward" and a "travel agent in your pocket" for companies and their emloyees. Their support teams are available 24/7 on the TripActions app to solve any problems that people may encounter on the road. But in order to truly support those business travelers, no matter where their journeys take them, TripActions needed to have local teams around the world. This meant opening and staffing physical offices in strategic locations.
Before taking the plunge, TripActions had some concerns. Would they be able to bring to life their unique company culture in each new location? And with the business growing so quickly, TripActions had a hard time predicting employee headcount years in advance. “Expanding into other cities beyond Palo Alto was an experiment. We were hesitant to sign a lease on a space that locked us in for multiple years,” says Nina Giovannelli, VP of business operations, TripActions.
“We want to make sure that we have infrastructure globally to be where our customers are.”
The ability to grow quickly while maintaining the employee experience
From their Palo Alto headquarters, TripActions saw San Francisco as a strong recruiting location. They moved into a WeWork office suite in San Francisco—a private space on a shared floor, with their own entrance. In just five months, TripActions was able to hire locally and grow their business from this new space.
Like flipping on a light switch, TripActions saw that the process of opening new offices and expanding their business abroad wasn’t as daunting with a partner like WeWork. Now, the travel platform can quickly grow their global presence—along with their customers. “WeWork has enabled us to hire great talent that we otherwise wouldn't have been able to,” says Tammi Yee, VP, global talent, TripActions. “Instead of being siloed in our Palo Alto headquarters, we now recruit the very best talent in cities all over the globe.”
From London to Amsterdam, Sydney to New York, TripActions now has more than 400 employees worldwide. “WeWork gives us that flexibility to grow fast, without having to worry that we're overpaying for space we don't need,” says Rich Liu, TripActions’ chief revenue officer.
パロアルトの単一拠点から、WeWork の 6 つのオフィスにまで拡大しても、当初のコミュニティ意識は変わらないどころか、もっと強固なものになったそうです。そして、従業員の生産性は向上しています。「実際、ノルマ達成度を比べてみたところ、自宅勤務の社員より、オフィスに出社する従業員の生産性が 46% も向上していたんですよ。」と Liu さん。
- TripActions leverages several space solutions, including WeWork office suites, which offers the perfect combination of privacy and location
“I feel comfortable and supported through the WeWork relationship. Peace of mind is critical for how we think about expansion and growth.”
Building a global community customers love
TripActions は、グローバル視点でのビジョンは、同社独自の社風があってこそ実現するもの、という理念を持っていました。その理念を WeWork が支え、同社は意欲的なビジネス目標の達成に成功しました。
“We've gone from 40 to 400 people in a year, and it would have been impossible to do that without WeWork. Impossible,” says Francis Moran, VP of finance, TripActions. “It's not just about getting it done; it’s about getting it done right. WeWork has enabled our tenfold growth in a way that still embodies who we are as a company.”