{"id":9045,"date":"2014-09-15T10:00:00","date_gmt":"2014-09-15T14:00:00","guid":{"rendered":"https:\/\/www.wework.com\/creator\/?p=9045"},"modified":"2020-03-30T19:00:04","modified_gmt":"2020-03-30T23:00:04","slug":"got-bad-yelp-review","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/professional-development\/got-bad-yelp-review","title":{"rendered":"This is how you should deal with a bad Yelp review"},"content":{"rendered":"<p>When you\u2019re in business, bad reviews come with the territory.<\/p>\n<p>Regardless of honest effort and a sincere commitment to customer service, the time will come when you will face a less than ideal online review. This negative comment may feel like a punch in the gut to a small business owner. The good news is that there is always a solution.<\/p>\n<p>Customers love\u00a0<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53553&amp;Action=Follow+Link\">Yelp<\/a>\u00a0because so many companies don\u2019t moderate the reviews, giving more power to the consumer. But those Negative Nancys can add up, if you\u2019re not getting positive reviews to \u201cpush down\u201d the nay-sayers.<\/p>\n<p>If you get a negative review on Yelp, keep these things in mind:<\/p>\n<ul>\n<li>\u00b7 Burying your head in the sand isn\u2019t going to make the bad review go away. Attack it head on.<\/li>\n<li>\u00b7 Always begin your response by thanking the reviewer for their business and their feedback.<\/li>\n<li>\u00b7 Keep replies short, sweet and to the point.<\/li>\n<li>\u00b7 Respond in a timely fashion. Stay tuned in to what people are posting on Yelp, and anywhere else online.<\/li>\n<li>\u00b7 Some people just want to complain, but if there is a legitimate issue that needs to be addressed, tell that customer what your action plan is to fix it. Explaining the changes you\u2019re making, or have already made to remedy the situation is the best way to build trust.<\/li>\n<li>\u00b7 Be calm and professional in your response from a raging customer. Take a deep breath and remember that these are paying customers and your goal is to salvage that.<\/li>\n<li>\u00b7 Flag any false reviews. False reviews are not permitted on Yelp and can be flagged for removal. Reviews that are hearsay or share misleading information are candidates for flagging.<\/li>\n<li>\u00b7 The best way to redeem yourself from a bad review is by seeking out loyal and happy customers to write a great one. Never be cheesy or overbearing by offering free gifts or rewards for their review. Simply ask your most consistent customers and clients if they would be interested in leaving a review. Educate your loyal followers on where to go to post a review. If you\u2019re offering an awesome product or service, it should not be difficult to redeem yourself from a negative comment.<\/li>\n<\/ul>\n<p>Remember, Yelp is not the only option for small businesses looking to improve ratings and customer interaction.<\/p>\n<p>Consider checking out other review sites like\u00a0<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53552&amp;Action=Follow+Link\">Google<\/a>,\u00a0<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53551&amp;Action=Follow+Link\">Bing<\/a>,<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53550&amp;Action=Follow+Link\">Yahoo!<\/a>,\u00a0<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53549&amp;Action=Follow+Link\">Yellow Pages<\/a>,\u00a0<a href=\"http:\/\/lfpr.pr-optout.com\/Tracking.aspx?Data=HHL%3d%3e28%2f8%26JDG%3c%3d1%3b%2b%3b3.LP%3f%40083%3a&amp;RE=MC&amp;RI=4887877&amp;Preview=False&amp;DistributionActionID=53548&amp;Action=Follow+Link\">Facebook<\/a>, and more. And if you haven\u2019t set up alerts to track your Twitter mentions, do it now.<\/p>\n<p>Knowing what consumers are saying about you and your business is key to growing and improving.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you\u2019re in business, bad reviews come with the territory. Regardless of honest effort and a sincere commitment to customer service, the time will come when you will face a less than ideal online review. This negative comment may feel like a punch in the gut to a small business owner. The good news is [&hellip;]<\/p>\n","protected":false},"author":1284,"featured_media":9049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43902],"tags":[],"class_list":["post-9045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>This is how you should deal with a bad Yelp review<\/title>\n<meta name=\"description\" content=\"When you\u2019re in business, bad reviews come with the territory. 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