{"id":59151,"date":"2019-08-09T09:00:36","date_gmt":"2019-08-09T13:00:36","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=59151"},"modified":"2020-09-03T05:53:05","modified_gmt":"2020-09-03T09:53:05","slug":"hospitality-and-politics-have-more-in-common-than-you-might-think","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/hospitality-and-politics-have-more-in-common-than-you-might-think","title":{"rendered":"Hospitality and politics have more in common than you might think"},"content":{"rendered":"\n<p><em>WeWork\u2019s community team members are the soul of the We community. <strong><a href=\"https:\/\/www.wework.com\/ideas\/tag\/heart-of-we\">Heart of We<\/a><\/strong> highlights how their hard work and passion improves the daily lives of WeWork members across the globe.<\/em><\/p>\n\n\n\n<p>Community associate Rashmi Paul first learned about respect and hospitality under unusual circumstances. During her tenure as a research associate at the House of Commons in London, the member of Parliament she worked for, Daniel Kawcyznski, came out as bisexual. \u201cIt was a big deal for some of his constituents,\u201d says Paul, 28, \u201cand it was part of my job to respond to the people who were upset by this.\u201d<\/p>\n\n\n\n<p>Kawcyznski was from a conservative district, and he was the first MP in the conservative party to be so open about his sexuality. Paul says that immediately afterward, volumes of communication began coming in from his constituents. \u201cWe would hear people\u2019s outrage when we were out at events, or people would call in to our offices,\u201d says Paul. It was the first time she had ever encountered the challenge of dealing with people who were upset in a work setting. \u201cYou had to be hospitable and respectful, even if you didn\u2019t agree with them,\u201d she says.<\/p>\n\n\n\n<p>Paul says that she learned a lot from Kawcyznski, whom she calls \u201cone of the nicest human beings I\u2019ve ever met.\u201d She would watch awestruck at his ability to listen and respond to people\u2019s concerns. \u201cHe never lost his cool, even in the face of very personal attacks,\u201d she says.<\/p>\n\n\n\n<p>Paul went to London because she loved its diversity and she wanted to study international politics. After six years there, she moved back to India. While she found political life fascinating, Paul did not pursue a political career on her return home because she was born in Kenya, which restricts her ability to run for office. Nevertheless, the lessons Paul learned from Kawcyznski were soon to serve her well.&nbsp;<\/p>\n\n\n\n<p>After three years at a number of different jobs, one day she spotted a building covered in a tarp with huge letters that spelled out \u201cDo What You Love.\u201d She applied at WeWork and says that at the end of her first interview she knew that a community role was exactly what she had been looking for. \u201cI knew that this was a place with all different kinds of people\u2014a place where I could use the skills I had learned working in the political world,\u201d says Paul.&nbsp;&nbsp;<\/p>\n\n\n\n<p>And while she\u2019s never faced the kind of situation Kawcynski did as a politician, working for him taught her fundamental lessons about hospitality\u2014especially what it looks like under stressful and difficult conditions. The top five things Paul learned from working in politics are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Be disciplined.<\/li><li>Be well-mannered.<\/li><li>Be empathetic and kind.<\/li><li>Stay calm.<\/li><li>Most importantly, be willing to help people with anything.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/08\/47AED96E-A42A-4B2D-A9E1-7F5ACADFA42B-3-571x800.jpg\" alt=\"\" class=\"wp-image-59165\"\/><figcaption>Paul uses her political skills to enhance the member experience at WeWork The Pavilion in Bengaluru.<\/figcaption><\/figure>\n\n\n\n<p>Understanding the importance of these skills has served her well in her people-facing role at her building, <a href=\"https:\/\/www.wework.com\/buildings\/the-pavilion--bengaluru--Karnataka\">WeWork The Pavilion<\/a> on Church Street in Bengaluru. \u201cI have seen firsthand how hospitality works,\u201d says Paul. \u201cIt starts with the \u2018hello\u2019 at the front desk. It can be that simple, or it can be as big as making sure a huge company has a great experience, taking care of any issue, from the small to the big.\u201d<\/p>\n\n\n\n<p>While WeWork and politics might not seem to be related, she adds, \u201cLearning the skills of a politician didn\u2019t hurt.\u201d<\/p>\n\n\n\n<p>We spoke to Paul about her favorite things to do outside of work, her core values, and who she\u2019d like to host for dinner:&nbsp;<\/p>\n\n\n\n<p><strong>Core values:<\/strong> Tenacious and inspired. She loves Steve Jobs\u2019s Stanford commencement speech, in which he talks about how the majority of one\u2019s life will be spent working. \u201cHe said, \u2018Never settle,\u2019\u201d Paul shares. \u201cThat\u2019s why I kept moving forward\u2014I wasn\u2019t going to settle.\u201d<\/p>\n\n\n\n<p><strong>Ideal dinner guest, living or dead:<\/strong> Nelson Mandela. His message felt close to home for her because she is from Kenya. \u201cI\u2019d just want to sit there and listen to him,\u201d she says.<\/p>\n\n\n\n<p><strong>Member who inspires her: <\/strong>Three days after Paul\u2019s building opened in November 2018, a young man walked in and joined WeWork\u2014Dhruv Mullick, a struggling sports agent who had been working at the Starbucks next door. Fast-forward eight months and he\u2019d signed a number of athletes (one of whom is a famous cricketer), and has his own company. \u201cHe just took off once he came here,\u201d says Paul.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Favorite downtime activity:<\/strong> Hiking. Paul has hiked all around India\u2014from the Himalayas in north India to climbing the big boulders in the parks in the south. She has big plans to hike Kilimanjaro in her native Kenya. \u201cMaybe next year,\u201d she says.<\/p>\n\n\n\n<p><em>Interested in joining the WeWork community? Visit our <\/em><a href=\"http:\/\/we.co\/communitycareers\"><em>community jobs page<\/em><\/a><em>.&nbsp;<\/em><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>WeWork community associate Rashmi Paul shares how working in politics defined her sense of good hospitality<\/p>\n","protected":false},"author":1839,"featured_media":59159,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43903,43912],"tags":[500,1487,34681],"class_list":["post-59151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-stories","category-employee-spotlight","tag-community","tag-leadership","tag-heart-of-we"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hospitality and 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