{"id":58130,"date":"2019-08-06T13:00:13","date_gmt":"2019-08-06T17:00:13","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=58130"},"modified":"2020-09-03T05:53:04","modified_gmt":"2020-09-03T09:53:04","slug":"how-more-inclusive-hackathons-can-yield-useful-innovation","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/professional-development\/creativity-culture\/how-more-inclusive-hackathons-can-yield-useful-innovation","title":{"rendered":"How more inclusive hackathons can yield useful innovation"},"content":{"rendered":"\n

When Laura Rossi, a community lead at WeWork 205 Hudson St<\/a> in New York, joined WeWork\u2019s tech ambassador program, she never imagined she\u2019d be presenting an idea for an innovative key tracking product in front of a panel of judges, including WeWork\u2019s chief technology officer Shiva Rajaraman. However, this was exactly the community product team\u2019s intention behind the launch of WeWork\u2019s tech ambassador program\u2014to give community teams around the world the chance to create products that would enhance the WeWork member experience and streamline the billing process, alongside the company\u2019s technology teams. <\/p>\n\n\n\n

For Rossi, the chance to collaborate was both exciting and rewarding. \u201cIt was eye-opening to witness the members of the technology department work so hard to automate and remove as many tedious tasks and functions on the back end of our systems,\u201d she says. \u201cIt was all with the goal of giving invaluable time back to our community teams so we can fully engage with our members, create human connections, and improve the overall member experience.\u201d <\/p>\n\n\n\n

This month, as WeWork\u2019s technology team grew to 1,000 employees worldwide, tech ambassadors who submitted product ideas around billing and member experience were chosen to join the technology team in Tel Aviv for their hackathon.<\/p>\n\n\n\n

For three days in June, representatives from the billing, product, and engineering teams came together with a diverse group of community employees to bring their ideas to life. Participants came from Austin, San Francisco, Buenos Aires, New York, Bangalore, and Tel Aviv\u2014and aside from the inspiring projects and cross-functional meetings, the major takeaway from the 110-person hackathon was that we are better equipped to solve problems for our global community when we embrace the diversity of our teams.<\/p>\n\n\n\n

The first step to creating these products was identifying the central needs of our community employees. Allyx Teel, a community lead at WeWork 353 Sacramento St<\/a> in San Francisco, explains how she, Rossi, and their hackathon team of 11 software engineers, product manager, and community team members worked together on a key and keycard tracking idea. \u201cWe found a large empty office and started by creating a mind map on one of the glass walls,\u201d she says. \u201cBy the end of the first few hours, the glass was covered in our notes, breaking down the intricacies of the issue and how we’d like to resolve it.\u201d<\/p>\n\n\n\n

Their end product was a true team effort. \u201cWe added a key tracker to Spacestation [our building management system] to audit keys issued and returned, as well as a way to track keycard returns on each company’s profile,\u201d Teel explains. Without such a tracking process in place, members might return keys and keycards and not get credit for the return, resulting in charges to their accounts. \u201cIt was exhilarating to work in a fast-paced environment and play a direct role in the solution of a problem that we face every day. I really felt that we were making an impact on a tool that the rest of our global company might be able to use.\u201d<\/p>\n\n\n\n

Other teams worked on refining the technology behind the member move-in experience, streamlining tools to connect members, and further automating billing processes. The winning team built a prototype called \u201cAutomatic Invoice Resolution,\u201d which reduces community employees\u2019 time spent reviewing member invoices manually.<\/p>\n\n\n\n

The experience did more than generate creative solutions to persistent pain points\u2014it brought together teams that don\u2019t normally get a chance to work together, and gave everyone a sense of being part of something greater. \u201cCollaborating with a billing lead from India, a community lead from San Francisco, and an engineer from Tel Aviv gave me a strong feeling of connection,\u201d says community lead Maddie Rish, who works at WeWork 600 Congress<\/a> Ave in Austin. \u201cIt reminded me that we are a part of a global community.\u201d<\/p>\n\n\n\n

Interested in joining the WeWork community? Visit our <\/em>community jobs page<\/em><\/a>.\u00a0<\/em><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

WeWork\u2019s tech ambassador program brings together multiple teams to brainstorm new products<\/p>\n","protected":false},"author":1757,"featured_media":58324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43902,43908],"tags":[502,513],"class_list":["post-58130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-development","category-creativity-culture","tag-creativity","tag-innovation"],"acf":[],"yoast_head":"\nHow more inclusive hackathons can yield useful innovation<\/title>\n<meta name=\"description\" content=\"WeWork\u2019s tech ambassador program brings together multiple teams to brainstorm new products\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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