{"id":35505,"date":"2019-06-11T09:49:16","date_gmt":"2019-06-11T13:49:16","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=35505"},"modified":"2020-09-03T05:52:55","modified_gmt":"2020-09-03T09:52:55","slug":"how-to-thrive-in-todays-retail-environment-according-to-mickey-drexler","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-thrive-in-todays-retail-environment-according-to-mickey-drexler","title":{"rendered":"How to thrive in today&#8217;s retail environment, according to Mickey Drexler"},"content":{"rendered":"\n<p>Millard \u201cMickey\u201d Drexler has worked at\u2014and overhauled\u2014so many household-name retail brands, he\u2019s a household name himself in the industry. But for his next act, he\u2019s taking on the startup world. <\/p>\n\n\n\n<p>Arguably best known for founding Old Navy and turning J.Crew into the company it is today, Drexler is now working with his son, Alex Drexler, on <a href=\"https:\/\/www.alexmill.com\/collections\/womens-jackets-outerwear\">Alex Mill<\/a>, a startup fashion label designed by former Madewell and J.Crew designer Somsack Sikhounmuong. \u201cThere\u2019s a need for\u2014as silly as it sounds\u2014really nice clothes that you don\u2019t need to take a mortgage out to buy,\u201d Drexler says of the label, which started as a men\u2019s shirting line and now includes a women\u2019s collection (with striped shirts, utility jumpsuits, and shirt dresses), all available at a relatively reasonable price. \u201cI\u2019m stunned at the prices around for nice quality,\u201d he told YouTube fashion and beauty director Derek Blasberg at their recent sit-down at <a href=\"https:\/\/www.weworknow.com\/\">WeWork Now<\/a> in New York. Alex Mill aims \u201cto create something that we felt was missing.\u201d<\/p>\n\n\n\n<p>Having someone with a r\u00e9sum\u00e9 like Mickey Drexler\u2019s onboard isn\u2019t the norm for most startups, but Mickey Drexler doesn\u2019t generally follow the norm. Born and bred in the Bronx (which Blasberg noted is a low-key fashion nesting ground, with Calvin Klein and Ralph Lauren also born in the borough), Drexler says he developed an \u201cinstinct\u201d for the business. He worked odd jobs for his father, who was in the garment industry, and landed a job right out of college at A&amp;S department store in Brooklyn. He then went on to rise through the ranks at Bloomingdale\u2019s, Macy\u2019s, and A&amp;S (again), until Gap\u2019s Don Fisher lured him to San Francisco to revamp (and eventually, save) the company.<\/p>\n\n\n\n<p>Drexler\u2019s r\u00e9sum\u00e9 is<em> so <\/em>extensive, he accidentally left out a major chapter while going through it with Blasberg. While reminiscing about his time at Gap, Drexler suddenly realized that he had been president of Ann Taylor for four years: \u201cI forgot all about that,\u201d he said. As one does.<\/p>\n\n\n\n\n\n<p>But back to Gap: In his 18 years at the helm, Drexler was behind some of the company\u2019s biggest successes (see: the <a href=\"https:\/\/www.youtube.com\/watch?v=knW1hGwmEXQ\">famous khaki commercials<\/a>) and the launch of Old Navy\u2014which, it was announced earlier this year, is being <a href=\"https:\/\/www.nytimes.com\/2019\/02\/28\/business\/gap-old-navy-spinoff.html\">spun off into its own public company next year<\/a>. Drexler\u2019s tenure in San Francisco also allowed him to develop a relationship with Silicon Valley\u2019s most elusive resident: Steve Jobs. <\/p>\n\n\n\n<p>\u201cHe said, if you join my board, I will join your board,\u201d Drexler told Blasberg. Jobs, ever the innovator, had a specific goal in mind. \u201cHe wanted to do what Gap was doing in terms of creating his own stores.\u201d (More on that later.)<\/p>\n\n\n\n<p>Drexler then famously went on to J.Crew, where he was CEO from 2003 until 2017, and remained chairman until January 2019. There, he launched sister brand Madewell, a name he had previously bought off a friend for $125,000 because he \u201cfell in love with it immediately.\u201d<\/p>\n\n\n\n<p>No matter which brand he\u2019s called home, Drexler has brought his unique business sense to each of them. Here, a few nuggets of wisdom from the man himself\u2014whether you\u2019re diving into the startup world, launching a second (or third or fourth) act for a storied legacy brand, or simply could use some new perspective.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1067\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/06\/wework-ideas-mickey-drexler-derek-blasberg-2.jpg\" alt=\"\" class=\"wp-image-35507\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2019\/06\/wework-ideas-mickey-drexler-derek-blasberg-2.jpg?w=1600 1600w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2019\/06\/wework-ideas-mickey-drexler-derek-blasberg-2.jpg?w=1536 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>&#8220;If I spend a half hour with someone and I don&#8217;t learn anything, I don&#8217;t want to work with them,&#8221; Drexler (left) said.<\/figcaption><\/figure>\n\n\n\n<h2  id=\"make-sure-your-brand-has-a-purpose\"class=\"wp-block-heading\"><strong>Make sure your brand has a purpose<\/strong><\/h2>\n\n\n\n<p>When Blasberg asked Drexler about the state of the fashion industry right now, he didn\u2019t hesitate: \u201cThere\u2019s too much of everything. Too much assortment, not enough beauty and good product.\u201d <\/p>\n\n\n\n<p>Alex Mill\u2019s \u201cabout\u201d page echoes that sentiment with a self-awareness most fashion brands\u2014or any brands, really\u2014lack, stating: \u201cNobody needs new clothes right now. But everyone needs the right clothes. So we make them.\u201d <\/p>\n\n\n\n<p>Ultimately, he said, it all comes down to purpose. \u201cYou have to have a vision. You have to think there\u2019s a reason for it.\u201d<\/p>\n\n\n\n<h2  id=\"surround-yourself-with-people-who-are-smarter-than-you-so-to-speak\"class=\"wp-block-heading\"><strong>Surround yourself with people who are smarter than you (so to speak)<\/strong><\/h2>\n\n\n\n<p>\u201cIf I spend a half hour with someone and I don\u2019t learn anything, I don\u2019t want to work with them,\u201d Drexler said. \u201cI want to learn from them, I want to feel an energy.\u201d<\/p>\n\n\n\n<p>Steve Jobs shared a similar philosophy, according to Drexler\u2014and that\u2019s what made him connect. \u201cSteve wanted to learn how to build the [Apple] stores,\u201d he said. \u201cA sign of good leadership is if you don\u2019t know something, ask someone who can help you.\u201d<\/p>\n\n\n\n<h2  id=\"trust-the-data-as-well-as-your-instincts\"class=\"wp-block-heading\"><strong>Trust the data\u2014as well as your instincts<\/strong><\/h2>\n\n\n\n<p>\u201cNumbers were always very intuitive to me. To be successful, you have to feel and read the selling reports,\u201d he says. \u201cBut the data doesn\u2019t create the product.\u201d &nbsp;<\/p>\n\n\n\n<h2  id=\"success-sometimes-comes-slowly\"class=\"wp-block-heading\"><strong>Success sometimes comes slowly<\/strong><\/h2>\n\n\n\n<p>When J.Crew launched Madewell, Drexler said, it took six years to turn a profit. Now, like Old Navy, it\u2019s rumored the company <a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2019-04-12\/j-crew-lenders-battle-for-madewell-could-pay-off-in-spinoff\">may spin off and file for an IPO<\/a>. 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