{"id":3000055489,"date":"2022-03-31T13:36:50","date_gmt":"2022-03-31T17:36:50","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=3000055489"},"modified":"2022-03-31T13:36:51","modified_gmt":"2022-03-31T17:36:51","slug":"launching-a-pay-as-you-go-product-internationally","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/launching-a-pay-as-you-go-product-internationally","title":{"rendered":"Launching a pay-as-you-go product internationally"},"content":{"rendered":"\n<p>When the pilot program for <a href=\"https:\/\/www.wework.com\/solutions\/wework-on-demand\">WeWork On Demand<\/a> launched in August 2020, there wasn\u2019t a big-budget rollout. There wasn\u2019t a paid social campaign or inescapable targeted ads. The WeWork On Demand team simply chose 12 buildings throughout New York City for the launch\u2014a quiet trial run for a product they\u2019d long speculated would be a hit.&nbsp;<\/p>\n\n\n\n<p>\u201cBefore COVID-19, the idea of <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/what-is-flexible-office-space-workspace\">flexible workspace<\/a> was definitely something we were taking some bets on,\u201d says Caitlin O&#8217;Connor, senior manager, product management at WeWork. \u201cWe knew the market was moving toward that\u2014but we didn\u2019t know how much COVID-19 would amplify it.\u201d<\/p>\n\n\n\n<p>Soon after the launch, the team realized their bets paid off. The number of people using WeWork On Demand rose steadily each week. And the lack of paid marketing meant the product was growing organically\u2014people were learning about it through their networks.&nbsp;<\/p>\n\n\n\n<p>\u201cWeWork On Demand is the right product at the right time,\u201d says Bart Clareman, director of product management, the business owner of the product. \u201cDuring the pandemic, people found that there were parts about working from home that they really liked and parts about the office that <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/research-studies\/the-impact-of-working-from-home-on-collaboration\">they really missed<\/a>. You had companies and individuals starting to look for how to take from the best of both worlds. 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href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/terms-of-service\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a><span style=\\\"font-size: 13.3333px;\\\">&nbsp;and acknowledge our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/global-privacy-policy\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy Policy<\\\/a><span style=\\\"font-size: 13.3333px;\\\">.<\\\/span><br><\\\/p>\",\"container_class\":\"width 100\",\"element_class\":\"width 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our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/terms-of-service\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a><span style=\\\"font-size: 13.3333px;\\\">&nbsp;and acknowledge our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/global-privacy-policy\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy Policy<\\\/a><span style=\\\"font-size: 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       <script id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<h2  id=\"choosing-how-when-and-where-to-work\"class=\"wp-block-heading\">Choosing how, when, and where to work<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.wework.com\/solutions\/wework-on-demand\">WeWork On Demand<\/a> is a pay-as-you-go service that allows users to book desks and meeting rooms in more than 330 WeWork locations through the WeWork app (think: Uber for workspaces). Users do not need to sign up for a monthly membership or a long-term lease, and they can access WeWork spaces as often as they choose. Whether you need a quiet place to take an unexpected meeting with a client or desire a change of scenery from your workstation at home, WeWork On Demand gives you the flexibility to decide how, when, and where you work.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>WeWork On Demand is the right product at the right time.<\/p><cite>Bart Clareman, director of product management<\/cite><\/blockquote>\n\n\n\n<p>\u201cWith On Demand, you don&#8217;t have to make a final decision about whether you and your team are ready for a full return to work,\u201d says Clareman. \u201cYou can just use this product for today and decide if you\u2019re comfortable. If you are and you want to keep using WeWork in a pay-as-you-go fashion, great, On Demand is here for you. Alternatively, maybe you decide you\u2019re ready to make it official with <a href=\"https:\/\/www.wework.com\/solutions\/wework-all-access\">WeWork All Access<\/a> or a dedicated desk.\u201d&nbsp;<\/p>\n\n\n\n<p>The feedback that the team received from the initial pilots was overwhelmingly positive. During a time when everything felt unpredictable, people enjoyed both the flexibility of the pay-as-you-go model and the reliability and premium member experience that WeWork is known for. Over the past 12 months, the Net Promoter Score for WeWork On Demand has been over 50, placing it in the upper echelon of customer satisfaction.&nbsp;<\/p>\n\n\n\n<h2  id=\"the-right-idea-at-the-right-time\"class=\"wp-block-heading\">The right idea at the right time<\/h2>\n\n\n\n<p>The idea for WeWork On Demand came directly from WeWork members and prospective members themselves. <a href=\"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/wework-community-employees-reflect-back-to-look-forward\">Community managers<\/a> at WeWork locations around the world kept noticing that people would walk into WeWork offices looking for a space to work for the day. At the time, the only people who could utilize WeWork spaces were those with a monthly membership or a long-term lease, which meant these potential members were turned away.&nbsp;<\/p>\n\n\n\n<p>\u201cI was actually one of those walk-ins some time back,\u201d says Bryan Gallacher, director of technical program management, who\u2019s part of the WeWork On Demand team. \u201cI walked into a midtown WeWork and asked if they had daily desks.\u201d At the time, Gallacher was turned away.<\/p>\n\n\n\n<p>Fast-forward to today, and WeWork On Demand is now available in dozens of U.S. cities and 14 countries. In 2021, WeWork On Demand <a href=\"https:\/\/www.wework.com\/newsroom\/wework-brings-on-demand-to-four-new-markets-in-its-first-international-expansion\">expanded internationally<\/a> to the UK, Ireland, Singapore, Canada, and Australia. Earlier this year, the team expanded the product to even more European countries, including France, Spain, Germany, Italy, Belgium, Sweden, Czech Republic, and Poland.<\/p>\n\n\n\n<p>With the expansions, the team had to figure out how to make WeWork On Demand seamless. \u201cWe have to really think about this product as a global product. It\u2019s <a href=\"https:\/\/www.wework.com\/locations\">no longer New York\u2013centric<\/a>,\u201d says O&#8217;Connor. \u201cWe\u2019re thinking about things the way someone would who\u2019s looking at the product in Houston\u2014there&#8217;s driving distance, they need parking information.\u201d&nbsp;<\/p>\n\n\n\n<p>Victoria Almazovaite, product operations manager, manages the internationalization of products at WeWork, including WeWork On Demand. Working with a global team is \u201cprobably one of the favorite parts of my job,\u201d she says. But managing projects across time zones is not without its challenges.&nbsp;<\/p>\n\n\n<div class=\"related-articles-sticky related-articles-sticky--sticky-on-desktop\">\r\n        <div class=\"related-articles-sticky__holder\">\r\n            <div class=\"ray-grid\">\r\n                <div class=\"ray-grid__cell--span-full\">\r\n                    <div class=\"related-articles-sticky__header-wrapper\">\r\n                        <h3 class=\"ray-text--h3 related-articles-sticky__block-title\">\r\n                            Related articles\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"related-articles-sticky__wrapper\">\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/everything-you-need-to-know-about-hybrid-work-schedules\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1080\" height=\"720\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2024\/11\/Print_300DPI_1080x1080-2020-20-101-Lincoln-St-Boston-MA-016.png?resize=1080%2C720\" class=\"related-articles-sticky__image\" alt=\"common space\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/everything-you-need-to-know-about-hybrid-work-schedules\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Everything you need to know about hybrid work schedules\u00a0\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Reka Vagasi\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/hot-desk-vs-dedicated-desk-find-whats-right-for-you\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2024\/04\/Web_72DPI-20210904_WeWork-Sel06-416-Hangang-daero-SeoulSquare-Seoul_003.jpg?resize=1200%2C800\" class=\"related-articles-sticky__image\" alt=\"\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/hot-desk-vs-dedicated-desk-find-whats-right-for-you\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Hot desk vs. dedicated desk \u2013 find what\u2019s right for you\u00a0\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Reka Vagasi\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/what-is-wework-on-demand-and-how-does-it-work\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1334\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2023\/06\/Web_150DPI-2023_04_15_ATL_Lifestyle_Hot_Desk_02117.jpg?resize=2000%2C1334\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2023\/06\/Web_150DPI-2023_04_15_ATL_Lifestyle_Hot_Desk_02117.jpg?w=2000 2000w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2023\/06\/Web_150DPI-2023_04_15_ATL_Lifestyle_Hot_Desk_02117.jpg?w=1536 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/what-is-wework-on-demand-and-how-does-it-work\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            What is WeWork On Demand and How Does it Work?\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Reka Vagasi\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n\n\n<p>\u201cI encourage asynchronous communication methods and make sure there is a single source of truth for the project status quo. This helps to accelerate workflows,\u201d she says. \u201cIn addition, we also try to find a time to meet once a week to focus on solving challenges as a team,\u201d she adds.<\/p>\n\n\n\n<p>Citing Uber as an example, Clareman says that what makes the ride-sharing platform so successful is that users can expect it to function the same no matter what city they\u2019re in. As WeWork On Demand expands globally, the team aims to create that same reliability and accessibility. Making a product that functions just as flawlessly in Houston, Texas, as it does in Dublin, Ireland, is no small task. But the team\u2019s international makeup might be the secret to the product\u2019s global success.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u201cWe all work great as a team,\u201d Gallacher says. \u201cOur <a href=\"https:\/\/www.wework.com\/ideas\/professional-development\/management-leadership\/16-tips-for-managing-remote-teams\">time zone differences<\/a> are an asset to our product. Having our core team in these different time zones only helps us better deal with issues, escalations, and communication with our stakeholders and global On Demand members.\u201d&nbsp;<\/p>\n\n\n\n<p><em>J. Agrelo is a freelance journalist in Chicago. His work has appeared in <\/em>The Washington Post, Mother Jones<em> magazine, and Slate. You can find him on Twitter at @JstnAgrlo.<\/em><\/p>\n\n\n<div\r\n  data-block_60e8695ae0589\r\n  class=\"sticky-cta align sticky-cta--bottom sticky-cta--default--bottom sticky-cta--right sticky-cta--default\"\r\n>\r\n  <div class=\"sticky-cta__copy sticky-cta--default__copy\">\r\n    <p>Rethinking your workspace?<\/p>\n\r\n  <\/div>\r\n\r\n  <div class=\"sticky-cta__button-wrap sticky-cta--default__button\">\r\n    <button class=\"ray-button ray-button--primary sticky-cta__button\">\r\n      <a\r\n        href=\"#nf-form-31-cont\"\r\n        class=\"sticky-cta__link sticky-cta--default__link\">\r\n        Get in touch\r\n      <\/a>\r\n    <\/button>\r\n  <\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>As WeWork On Demand expands globally, the team discusses the origins and future opportunities for the product<\/p>\n","protected":false},"author":2209,"featured_media":3000055527,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-default.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43903,43912],"tags":[43882,43881,508],"class_list":["post-3000055489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-stories","category-employee-spotlight","tag-hybrid-space","tag-on-demand","tag-flexibility"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Launching a pay-as-you-go product internationally<\/title>\n<meta name=\"description\" content=\"As WeWork On Demand expands globally, the team discusses the origins and future opportunities for the product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/launching-a-pay-as-you-go-product-internationally\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Launching a pay-as-you-go product internationally\" \/>\n<meta property=\"og:description\" content=\"As WeWork On Demand expands globally, the team discusses the origins and future opportunities for the product.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/launching-a-pay-as-you-go-product-internationally\" \/>\n<meta property=\"og:site_name\" content=\"Ideas\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-31T17:36:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-31T17:36:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2022\/03\/How-passion-and-joy-fuels-professional-success_fb.jpg?fit=1200%2C675\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"J. 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