{"id":3000050907,"date":"2021-12-10T11:58:15","date_gmt":"2021-12-10T16:58:15","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=3000050907"},"modified":"2021-12-13T17:32:26","modified_gmt":"2021-12-13T22:32:26","slug":"how-to-craft-return-to-office-plans-that-center-compassion","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-craft-return-to-office-plans-that-center-compassion","title":{"rendered":"How to craft return-to-office plans that center compassion"},"content":{"rendered":"\n<p>The pandemic transformed the way people work, and organizations are still scrambling to execute thoughtful and scalable return-to-office (RTO) plans. When I joined <a href=\"https:\/\/www.liveperson.com\/\">LivePerson<\/a> in April, my goal was to evolve our culture to create more caring and empathetic experiences for our workforce. The first step was to transition employees out of the COVID-19 lockdown and reintroduce them to shared <a href=\"https:\/\/www.wework.com\/solutions\">physical workspaces<\/a> that prioritize health and safety.&nbsp;<\/p>\n\n\n\n<p>Just after I joined, a leader on my team, Marlene Kassens, manager of modern workplace at LivePerson, came to me with an idea: \u201cLet our employees work from wherever they\u2019d like\u2014at home or from any one of the hundreds of WeWork locations around the world,\u201d she said. We had already executed a successful pivot to <a href=\"https:\/\/www.wework.com\/ideas\/professional-development\/management-leadership\/benefits-of-working-remotely\">remote work<\/a> when the pandemic started. Marlene&#8217;s idea kick-started the return to safe, in-person workspaces on a global scale.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"2048\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg\" alt=\"\" class=\"wp-image-3000050924\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg?w=1536 1536w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg?w=1152 1152w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>LivePerson has dedicated office space at WeWork in New York City.<\/figcaption><\/figure>\n\n\n\n<p>Our company has high growth on the forecast, and while we considered traditional real estate options, we ultimately decided that <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-build-a-flexible-real-estate-portfolio-of-the-future\">flexible real estate<\/a> with WeWork would best serve our employees in regards to location flexibility, amenities, and overall workplace environment. I realized that we could expand our footprint across the globe by partnering with WeWork. 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       <script id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<h2  id=\"making-it-official-the-rto-playbook\"class=\"wp-block-heading\"><strong>Making it official: the RTO playbook<\/strong><\/h2>\n\n\n\n<p>As we explored these new ways of working, we created our RTO playbook. It makes use of our combined leased offices in Seattle, London, and Herzliya (coming soon), our New York City headquarters, which is in a dedicated space at <a href=\"https:\/\/www.wework.com\/buildings\/125-w-25th-st--new-york-city--NY\">WeWork 125 W 25th St<\/a>, and global <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/wework-all-access-get-office-space-wherever-you-are\">WeWork All Access<\/a> passes for our over 1,300 employees. Not only are we offering our employees flexibility, we\u2019re also able to scale to meet our aggressive hiring goals.<\/p>\n\n\n\n<p>Here are the components of our playbook:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Plan and research with a people-first mentality&nbsp;<\/strong><\/h3>\n\n\n\n<p>As the chief people officer, it\u2019s extremely important to me that we are leading with compassion. After conducting an internal survey to better understand employees\u2019 needs during the pandemic, we found that many of them appreciated and performed well in remote setups. Yet the survey also showed that after months of isolation, many employees wanted those serendipitous hallway chats, <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/research-studies\/the-impact-of-working-from-home-on-collaboration\">collaboration<\/a> sessions, coffee runs, office lunches, and happy hours with colleagues. In short\u2014they missed one another and sometimes wanted to be in the office.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg\" alt=\"\" class=\"wp-image-3000051022\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg?w=1280 1280w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg?w=400 400w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg?w=800 800w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>LivePerson employees can work in a variety of spaces, including common areas.<\/figcaption><\/figure>\n\n\n\n<p>Thirty-nine percent of those surveyed said they prefer being at the office two or three times a week, and 34 percent preferred coming in two or three times per month. When we launched our flexible workplace solutions globally, we encouraged employees to come together to collaborate and <a href=\"https:\/\/www.wework.com\/ideas\/community-stories\/member-spotlight\/keeping-the-community-spirit-alive-in-an-unprecedented-year\">build community<\/a> in the locations most convenient for them, according to their own schedules. We wanted the mental model to be \u201cI get to come into the office\u201d instead of \u201cI have to come into the office.\u201d Incentivizing versus mandating employees to come together challenged us to be creative, for sure.<\/p>\n\n\n\n<p>Today, employees can come into our dedicated offices and connect with colleagues, talk with senior leaders, or work directly with our company coach, Tim Storey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Prepare for growth through flexibility<\/h3>\n\n\n\n<p>We reviewed our hiring projections and brainstormed how to scale. We needed the ability to offer new employees more physical spaces in 2022. We\u2019re currently <a href=\"https:\/\/www.liveperson.com\/company\/careers\">hiring for over 700 roles<\/a> and we recognize that <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-engage-your-workforce-for-the-future-of-work\">attracting top talent<\/a> requires us to offer flexibility. Candidates can come from anywhere, and to compete in the global workforce, we need to offer new opportunities to foster and grow talent, to further our company culture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Add safety and care<\/strong><\/h3>\n\n\n\n<p>With safety as the foundation of our RTO strategy, we provide self-testing tools to help employees keep themselves, their colleagues, and their families safe. Our proprietary <a href=\"https:\/\/www.bella.health\/\">BELLA Health\u2122<\/a> app uses conversational AI to guide employees through self-administered, FDA-authorized tests, with the ability to message live support if needed. The combination of an easy-to-use app with an easy-to-use test makes BELLA Health a perfect tool for us to help return employees to the office safely.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg\" alt=\"\" class=\"wp-image-3000051024\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg?w=1280 1280w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg?w=400 400w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg?w=800 800w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>Employees celebrate their return to the office.<\/figcaption><\/figure>\n\n\n\n<p>With all this in place, we were able to hold a Welcome Day in our <a href=\"https:\/\/www.wework.com\/l\/office-space\/new-york-city--NY\">New York<\/a>, <a href=\"https:\/\/www.wework.com\/l\/office-space\/seattle--WA\">Seattle<\/a>, and <a href=\"https:\/\/www.wework.com\/l\/office-space\/london\">London<\/a> WeWork offices to celebrate being together in person again. It was a day of emotional reunions that included speeches, cake, and champagne toasts.<\/p>\n\n\n\n<h2  id=\"tips-for-those-formulating-a-rto-plan\"class=\"wp-block-heading\"><strong>Tips for those formulating a RTO plan<\/strong><\/h2>\n\n\n\n<p>The best solution for safely returning to the office may look different depending on your business. But here are a few steps that I think will benefit any company, in any industry.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Survey employees to accurately gauge their unique workplace needs.<\/li><li>Based on their feedback, formulate a plan that addresses the preferences expressed along with the needs of the business. If that includes coming back together physically, assess a physical workplace option that works best based on your location, flexibility needs, and hiring projections.&nbsp;<\/li><li>Anchor your RTO strategy on employee safety and broadly communicate your plans.<\/li><li>Lastly, address common trends or preferences your teams have, as that will help you be the most successful in building your own RTO playbook.<\/li><\/ol>\n\n\n<div class=\"related-articles-sticky related-articles-sticky--sticky-on-desktop\">\r\n        <div class=\"related-articles-sticky__holder\">\r\n            <div class=\"ray-grid\">\r\n                <div class=\"ray-grid__cell--span-full\">\r\n                    <div class=\"related-articles-sticky__header-wrapper\">\r\n                        <h3 class=\"ray-text--h3 related-articles-sticky__block-title\">\r\n                            Related articles\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div 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https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Print_300DPI-20231031-Chicago-Lifestyle-19-copy.jpg?w=1536 1536w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Print_300DPI-20231031-Chicago-Lifestyle-19-copy.jpg?w=2048 2048w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Print_300DPI-20231031-Chicago-Lifestyle-19-copy.jpg?w=3000 3000w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/eight-compelling-reasons-why-freelancers-choose-coworking-plans\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Eight compelling reasons why freelancers choose coworking plans\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Reka Vagasi\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/professional-development\/whats-been-driving-rto-mandates-in-2025\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1895\" height=\"1264\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Web_72DPI-20231031-Chicago-Lifestyle-36-1.jpg?resize=1895%2C1264\" class=\"related-articles-sticky__image\" alt=\"team in meeting room at WeWork\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Web_72DPI-20231031-Chicago-Lifestyle-36-1.jpg?w=1895 1895w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2025\/11\/Web_72DPI-20231031-Chicago-Lifestyle-36-1.jpg?w=1536 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/professional-development\/whats-been-driving-rto-mandates-in-2025\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            What\u2019s been driving RTO mandates in 2025?\r\n                                        <\/div>\r\n\r\n              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<\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n\n\n<p>By leading with care and compassion, we\u2019re committed to creating an environment where employees can do their best work. Listening to them and learning from them has led us to this new approach. Partnering with WeWork to provide employees <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/what-is-flexible-office-space-workspace\">flexible work options<\/a> innovates on the more traditional office approach, giving everyone the unique ability to test different ways of working. Whatever your workforce strategy may be, I&#8217;m convinced that these times of unusual uncertainty call for extraordinary compassion.<\/p>\n\n\n\n<p><em>Monica Pool Knox leads <\/em><a href=\"http:\/\/www.liveperson.com\"><em>LivePerson<\/em><\/a><em>&#8216;s global human resources strategy\u2014including leadership development, organizational effectiveness, talent management, learning, total rewards, talent acquisition, people operations, DEI, and modern workplace. She focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson&#8217;s culture. Knox has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies.<\/em><\/p>\n\n\n<div\r\n  data-block_60e8695ae0589\r\n  class=\"sticky-cta align sticky-cta--bottom sticky-cta--default--bottom sticky-cta--right sticky-cta--default\"\r\n>\r\n  <div class=\"sticky-cta__copy sticky-cta--default__copy\">\r\n    <p>Rethinking your workspace?<\/p>\n\r\n  <\/div>\r\n\r\n  <div class=\"sticky-cta__button-wrap sticky-cta--default__button\">\r\n    <button class=\"ray-button ray-button--primary sticky-cta__button\">\r\n      <a\r\n        href=\"#nf-form-31-cont\"\r\n        class=\"sticky-cta__link sticky-cta--default__link\">\r\n        Get in touch\r\n      <\/a>\r\n    <\/button>\r\n  <\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p><span style=\"font-weight: 400;\">Flexibility has evolved from a perk to a necessity. Here\u2019s how LivePerson prioritized it<\/span><\/p>\n","protected":false},"author":2192,"featured_media":3000050919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-default.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43906,43901],"tags":[39220,508,503],"class_list":["post-3000050907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expert-insights","category-research-insights","tag-enterprises","tag-flexibility","tag-culture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to craft return-to-office plans that center compassion<\/title>\n<meta name=\"description\" content=\"Flexibility has evolved from a perk to a necessity. 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