{"id":3000038602,"date":"2021-07-01T11:49:42","date_gmt":"2021-07-01T15:49:42","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=3000038602"},"modified":"2024-06-10T15:52:27","modified_gmt":"2024-06-10T19:52:27","slug":"how-to-cultivate-community-among-underserved-students","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-cultivate-community-among-underserved-students","title":{"rendered":"How to cultivate community among underserved students"},"content":{"rendered":"\n<p>As colleges and universities across the United States take tentative steps toward a return to normal, measures are being taken to prevent the spread of COVID-19, including encouraging or even requiring vaccinations and limiting classroom density. In the longer term, it\u2019s apparent that investments in<a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/the-changes-universities-have-been-waiting-for\"> remote learning<\/a> will likely <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/which-new-modes-of-learning-pass-the-grade\">change the way we access higher education<\/a> forever.<\/p>\n\n\n\n<p>Yet amid these developments, institutions continue to face the challenge of how to best support underserved students, including those who are first-generation, low-income, or racial or ethnic minorities. In<a href=\"https:\/\/zoom.us\/webinar\/register\/rec\/WN_674hz1K_TSydCFJ60yvPbg?meetingId=8ed21BL0zVCuui-Hkw9lldlitpqlr8ViQNNfCwx69sT_vmIBoMk-x2-MFgA3xDO1.SLltrWoEznaZ9J_b&amp;playId=idGd46V89gtKiWoJMl1ZkXRlABH5yj28zGrd5niCGhSY1ZfiLx6Fx_89bQszv35N_jljqIs6ff3N54KZ.kGt3bqNxKoX_wbLY&amp;action=play&amp;_x_zm_rtaid=3y-kl1NbTzarTI0JjTSVCw.1623436691608.c40579248b698df17335c9879b6c140a&amp;_x_zm_rhtaid=460\"> a recent webinar<\/a> sponsored by WeWork and hosted by<a href=\"https:\/\/www.chronicle.com\/\"> The Chronicle of Higher Education<\/a>, a panel of university professionals shared what they\u2019ve been doing to build community for these students, both on and off campus. 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href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/terms-of-service\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a><span style=\\\"font-size: 13.3333px;\\\">&nbsp;and acknowledge our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/global-privacy-policy\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy Policy<\\\/a><span style=\\\"font-size: 13.3333px;\\\">.<\\\/span><br><\\\/p>\",\"container_class\":\"width 100\",\"element_class\":\"width 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our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/terms-of-service\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a><span style=\\\"font-size: 13.3333px;\\\">&nbsp;and acknowledge our&nbsp;<\\\/span><a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/global-privacy-policy\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy Policy<\\\/a><span style=\\\"font-size: 13.3333px;\\\">.<\\\/span><br><\\\/p>\",\"label_pos\":\"above\",\"parentType\":\"html\",\"element_templates\":[\"html\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":12,\"idAttribute\":\"id\",\"type\":\"submit\",\"label\":\"Submit\",\"processing_label\":\"Processing\",\"container_class\":\"\",\"element_class\":\"\",\"key\":\"submit_1554741098461\",\"field_label\":\"Submit\",\"field_key\":\"submit_1554741098461\",\"wrap_styles_show_advanced_css\":0,\"element_styles_show_advanced_css\":0,\"submit_element_hover_styles_show_advanced_css\":0,\"cellcid\":\"c4249\",\"created_at\":\"2019-04-11 14:18:43\",\"admin_label\":\"\",\"id\":359,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"above\",\"parentType\":\"textbox\",\"element_templates\":[\"submit\",\"button\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"}];nfForms.push(form);<\/script>\n                <script id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-consistent-multipronged-communications-approach-works\"><strong>A consistent, multipronged communications approach works<\/strong><\/h2>\n\n\n\n<p>The first phase of building community is enrollment\u2014and outreach to students before the first day of class is critical to their success. Panel moderator Sarah Lipka cited a statistic from the National Student Clearinghouse Research Center that fall 2020 saw a<a href=\"https:\/\/www.studentclearinghouse.org\/blog\/fall-2020-college-enrollment-update-for-the-high-school-graduating-class-of-2020\/\"> 6.8 percent drop<\/a> in graduating high school students enrolling in college. This decline was more than twice as steep for students from low-income high schools than for their higher-income counterparts, underscoring the lack of resources for underserved populations.<\/p>\n\n\n\n<p>By tracking students who applied to college but didn\u2019t complete the steps to enroll, Pasadena City College was able to identify applicants who might need additional support, said Dr. Cynthia Olivo, vice president of student services at the school. When texts and emails weren\u2019t effective, faculty and school administrators made phone calls to each student\u2019s home. This way, the school was able to connect with students and their families, tell them about resources for various communities, and increase enrollment of underserved students.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Our call as equity-minded practitioners is to ensure that we\u2019re placing the resources where they\u2019re needed the most.<\/p>\n<cite>Dr. Cynthia Olivo, VP of student services, Pasadena City College<\/cite><\/blockquote>\n\n\n\n<p>Once enrolled, students needed to feel safe and comfortable arriving on campus. At Jackson State University, this meant arranging access points for COVID-19 testing and vaccinations, as well as distributing move-in appointments across three days rather than all at once, explained Dr. Susan E. Powell, vice president of student affairs. Orientation was then communicated by video rather than face-to-face, so students could select times that worked with their moving schedules.<\/p>\n\n\n\n<p>Administrators have found that throughout the semester, it\u2019s helpful to have a centralized place where everyone can see information about upcoming community activities. Reed College does this through both a biweekly email newsletter and nontraditional tools, like Discord, said Dr. Karnell McConnell-Black, vice president of student life.&nbsp;<\/p>\n\n\n\n<p>\u201cOur students are saying this is where they\u2019re at\u2014let\u2019s go to them on those platforms,\u201d Dr. McConnell-Black said. Using multiple communication methods helped connect more students, both remote and on campus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-every-student-body-is-made-up-of-micro-communities-nbsp-nbsp\"><strong>Every student body is made up of micro-communities&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<p>The panel agrees that the foundation of their work lies in listening to students. Dr. McConnell-Black holds discussion circles twice a week both virtually and on campus, where students can share whatever is on their minds.&nbsp;<\/p>\n\n\n\n<p>\u201cMaybe it\u2019s something that\u2019s going on at home, maybe it\u2019s something that\u2019s happening in the residence halls, maybe they\u2019re having some conflict with roommates, or maybe they\u2019re just homesick,\u201d he said. Sometimes he hears conflicting experiences, he says, and these multiple angles give him a clearer picture of underlying issues.<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-body_horizontal\"><img loading=\"lazy\" decoding=\"async\" height=\"571\" width=\"500\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/07\/Print_300DPI-WeWork_Williams_Madia3_1968_v11-1-500x571.jpg\" alt=\"\" class=\"wp-image-3000038623\"\/><figcaption class=\"wp-element-caption\">Photograph courtesy of Her Campus Media LLC.<\/figcaption><\/figure><\/div>\n\n\n<p>Bruce Haymes, WeWork consultant and former chief partnership officer at Northeastern University, noted that a first-generation student from a low-income household might have a very different experience from their peers\u2014even though they\u2019re part of the same campus. Micro-communities face their own challenges, and Haymes encouraged everyone present to ask what can be done for these individual communities to \u201cultimately achieve better rates, better retention, and better outcomes.\u201d<\/p>\n\n\n\n<p>Margaret McFadden Carney, the university architect at Cornell University, looks for answers in people\u2019s movements\u2014and modifies spaces to meet their needs. \u201cThe most important thing we\u2019ve found is to have a variety of space types, because in the course of the day, students are doing all kinds of different activities,\u201d McFadden Carney said. \u201cThe campus is almost like a great dining hall, where you can pick a booth to sit in and [have] quiet conversation, or you can have a table of 12, or you can sit by yourself at the bar.\u201d By creating a variety of solutions based on attentive listening and observation, more students can benefit and thrive.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-virtual-and-physical-spaces-should-be-integrated\"><strong>Virtual and physical spaces should be integrated<\/strong><\/h2>\n\n\n\n<p>During the pandemic, virtual interactions became more central to a sense of community than ever before. Dr. Thomas Ellett, chief experience officer at Quinnipiac University, says one of the most popular initiatives they tried was a virtual roommate program, which they plan to continue for commuter students moving forward. \u201cIt certainly wasn\u2019t the same,\u201d he said of the past year, \u201cbut creativity reigned.\u201d<\/p>\n\n\n\n<p>As students returned to Quinnipiac\u2019s campus and practiced social distancing, they took advantage of the campus\u2019 location next to Sleeping Giant National Park. Students held reflective yoga sessions after hikes, attended events centered around food trucks, and participated in group outings for residence hall pods called \u201cpods on the quad.\u201d<\/p>\n\n\n\n<p>Outdoor space has become more of a feature at Jackson State University too. \u201cHere in Mississippi, it doesn\u2019t get that cold,\u201d Dr. Powell shared. \u201cWe\u2019re getting ready to put down an outdoor study space so students can use some of their green <a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/spaces-to-study-and-extend-the-university-experience\">area to study and interact<\/a>.\u201d The school\u2019s newly renovated commuter lounge also features an outdoor extension, which makes it more discoverable for students who didn\u2019t know it was there before.<\/p>\n\n\n\n<figure class=\"wp-block-image size-body_horizontal is-style-default\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/07\/Web_72DPI-20180830_Frankfurt_-Goetheplatz_Exterior_05_v1-800x571.jpg\" alt=\"\" class=\"wp-image-3000038621\"\/><\/figure>\n\n\n\n<p>The materials used to build a space can also make it feel more accessible and more safe. Carney explained that by using glass and allowing transparency into rooms, students can see what happens in academic departments they may not have had prior exposure to. They can also evaluate an environment before deciding to enter.<\/p>\n\n\n\n<p>In terms of integrating physical and virtual spaces, she said, \u201c[remote work] is not going to go away with COVID, so we\u2019re trying to understand how we can improve on what we\u2019ve been doing, so that people who are connected remotely have the same sense of belonging in that discussion as the people who are literally around the table.\u201d<\/p>\n\n\n\n<p>Haymes has a vision of a<a href=\"https:\/\/www.wework.com\/info\/education\"> hybrid learning system<\/a> where students can attend university remotely while also having access to a physical education hub where they can network with fellow students and access resources like reliable wireless internet. WeWork has already been partnering with universities to set up these types of<a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/how-wework-helps-universities-tackle-reopening-in-the-fall\"> satellite campuses<\/a>, which can be<a href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/spaces-to-study-and-extend-the-university-experience\"> designed<\/a> to suit student needs and reflect an institution\u2019s culture. The hope is to increase capacity at schools in a way that will benefit underserved students and higher education institutions alike. As Haymes sees it, \u201cWe now have a seat for every student in the United States who wants to go to school.\u201d<\/p>\n\n\n\n<p>By harnessing recent advancements in hybrid learning and continuing the community-building work of these panelists and others, <a href=\"https:\/\/www.wework.com\/info\/education\">higher education<\/a> could become more equitable than ever before.<\/p>\n\n\n<div class=\"related-articles-sticky related-articles-sticky--sticky-on-desktop\">\r\n        <div class=\"related-articles-sticky__holder\">\r\n            <div class=\"ray-grid\">\r\n                <div class=\"ray-grid__cell--span-full\">\r\n                    <div class=\"related-articles-sticky__header-wrapper\">\r\n                        <h3 class=\"ray-text--h3 related-articles-sticky__block-title\">\r\n                            Related articles\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"related-articles-sticky__wrapper\">\r\n         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1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/community-stories\/member-spotlight\/businesses-that-help-all-students-get-ahead\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Businesses that help all students get ahead\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Melanie Mannarino\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div 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href=\"https:\/\/www.wework.com\/ideas\/workspace-solutions\/flexible-products\/five-reasons-studying-in-wework-can-replace-the-library\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Five reasons studying in WeWork can replace the library\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Cristina Claure\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/which-new-modes-of-learning-pass-the-grade\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"811\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/06\/Web_150DPI-WeWork_Williams_Madia2_2245_v2.jpg?resize=1440%2C811\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/06\/Web_150DPI-WeWork_Williams_Madia2_2245_v2.jpg?w=1440 1440w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/06\/Web_150DPI-WeWork_Williams_Madia2_2245_v2.jpg?w=400 400w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/06\/Web_150DPI-WeWork_Williams_Madia2_2245_v2.jpg?w=800 800w, https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2021\/06\/Web_150DPI-WeWork_Williams_Madia2_2245_v2.jpg?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                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<\/em>The<em> <\/em>Washington Post, Ozy<em>, and <\/em>Reader\u2019s Digest<em>, among other publications. She is also an editor at Mochi Magazine, the longest-running online publication for Asian American women.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a changing education landscape, experts share their best ideas on how to foster connectivity<\/p>\n","protected":false},"author":2192,"featured_media":3000038619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-default.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43906,43901],"tags":[513,38998,43890],"class_list":["post-3000038602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expert-insights","category-research-insights","tag-innovation","tag-webinar","tag-education"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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