{"id":3000025512,"date":"2020-12-22T10:32:19","date_gmt":"2020-12-22T15:32:19","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=3000025512"},"modified":"2021-01-12T16:43:46","modified_gmt":"2021-01-12T21:43:46","slug":"an-inclusion-initiative-invigorating-company-culture","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/community-stories\/employee-spotlight\/an-inclusion-initiative-invigorating-company-culture","title":{"rendered":"An inclusion initiative invigorating company culture"},"content":{"rendered":"\n<p>We\u2019ve been through an unusually tumultuous year, bookmarked by a pandemic, social upheaval, <a href=\"https:\/\/www.wework.com\/ideas\/brokers\/u-s-real-estate-in-economic-dips-looking-back-and-forward\">economic instability<\/a>, and political unrest. But for many at WeWork, weathering the ups and downs together has strengthened a sense of unity.<\/p>\n\n\n\n<p>That solidarity was underscored by Inclusion @ WeWork, a new diversity-focused initiative from the company\u2019s recently formed <a href=\"https:\/\/careers.wework.com\/inclusiondiversity\/\">Office of Inclusion<\/a>. A reimagining of the company\u2019s previous diversity programming, Inclusion @ WeWork was initiated in the early months of the year and developed through the summer and fall, before officially launching in October this year.\u00a0<\/p>\n\n\n\n<p>A dedicated team of 14 WeWork employees across multiple departments worked to fine-tune every element of the program before rolling it out to fellow employees. 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target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a>&nbsp;and acknowledge our&nbsp;<a href=\\\"https:\\\/\\\/www.wework.com\\\/legal\\\/global-privacy-policy\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy Policy<\\\/a>.<\\\/p>\",\"label_pos\":\"above\",\"parentType\":\"html\",\"element_templates\":[\"html\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":11,\"idAttribute\":\"id\",\"label\":\"Submit\",\"key\":\"submit_1554741098461\",\"type\":\"submit\",\"created_at\":\"2019-04-11 14:18:43\",\"processing_label\":\"Processing\",\"container_class\":\"\",\"element_class\":\"\",\"field_label\":\"Submit\",\"field_key\":\"submit_1554741098461\",\"wrap_styles_show_advanced_css\":0,\"element_styles_show_advanced_css\":0,\"submit_element_hover_styles_show_advanced_css\":0,\"cellcid\":\"c4224\",\"admin_label\":\"\",\"id\":26,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"above\",\"parentType\":\"textbox\",\"element_templates\":[\"submit\",\"button\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"}];nfForms.push(form);<\/script>\n                <script id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<p>\u201cFrom the beginning, when people asked, \u2018Is this mandatory or optional?\u2019 to the end, when they were saying, \u2018So what are you going to do next year?\u2019 For me, that was the best part,\u201d says <a href=\"https:\/\/www.wework.com\/ideas\/worklife\/tips-to-make-your-workplace-more-inclusive\">LJ Louis, global head of Inclusion &amp; Diversity<\/a> at WeWork. \u201cI feel like now the bar is so high.\u201d Louis is a core member of the <a href=\"https:\/\/careers.wework.com\/inclusiondiversity\/\">Office of Inclusion<\/a>, along with Jason Wang, project management lead of the Office, and Roberto Concepcion, a senior counsel on the employment team.<\/p>\n\n\n\n<p>In a recent meeting, the employees who brought Inclusion @ WeWork to life reflected on its origins, challenges, and triumphs.<\/p>\n\n\n\n<h2  id=\"the-development\"class=\"wp-block-heading\"><strong>The development<\/strong><\/h2>\n\n\n\n<p>Inclusion @ WeWork was born out of employees\u2019 desire to make the existing diversity education more resonant. The former training felt \u201cvery compliance-heavy,\u201d says Louis. \u201cWe really wanted a program that was interactive, ongoing, and provided a venue to discuss learnings with peers and colleagues,\u201d she says.<\/p>\n\n\n\n<p>In early 2020, WeWork was conceptualizing an inclusion series, and the company formed an <a href=\"https:\/\/careers.wework.com\/inclusiondiversity\/\">Office of Inclusion<\/a> to develop and facilitate it. Feedback from exploratory listening circles in the spring helped to shape the revamped, more robust curriculum that would launch later in the year.\u00a0<\/p>\n\n\n\n<p>Changing the perceptions around diversity education and programming\u2014and doing away with outdated biases about bias training\u2014was a key goal for the team. \u201cWe wanted to shift the culture to prioritize it,\u201d says Stephanie Levy, a manager of employee experience, who served as one of several project managers on the initiative. \u201cAnd we wanted to underscore that we\u2019re doing this because it\u2019s best for our business, not to check off a box.\u201d<\/p>\n\n\n\n<p>Shelby Keefer, a director of learning optimization, was instrumental in building the new multimodal platform. The platform combined traditional e-learning with innovative discussions and other collaborative elements for a more interactive social learning program.&nbsp;<\/p>\n\n\n\n<p>\u201cWe didn\u2019t want 15 minutes of \u2018Here\u2019s why bias is bad, and here&#8217;s a little bit of what you can do to be better,\u2019\u201d says Keefer. \u201cInstead, we wanted, \u2018Here&#8217;s what it means to have a truly inclusive environment, and here are all of the strategies that play toward inclusivity.\u2019 We thought about what works in the industry and said, \u2018We need to raise the bar.\u2019\u201d<\/p>\n\n\n\n<p>\u201cThis isn&#8217;t the sort of old-fashioned inclusion and diversity work where we&#8217;re doing it just because it&#8217;s the right thing to do,\u201d says head of internal communications Phillip Hales. \u201cDiversity is also a business driver and a competitive advantage.\u201d&nbsp;<\/p>\n\n\n\n<h2  id=\"the-launch\"class=\"wp-block-heading\"><strong>The launch<\/strong><\/h2>\n\n\n\n<p>After several months of preparation that included research, logistical planning, and securing speakers, Inclusion @ WeWork launched in early October with its first virtual event in partnership with Harvard Business School (HBS). The program featured talks from leading diversity and inclusion experts and thought leaders\u2014a highlight for many on the team. The first of two HBS Live Online Classroom events was a case discussion with <a href=\"https:\/\/www.hbs.edu\/faculty\/Pages\/profile.aspx?facId=271812\">Francesca Gino<\/a>, Tandon Family Professor of business administration at Harvard Business School.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.hbs.edu\/faculty\/Pages\/profile.aspx?facId=6451\">Amy C. Edmondson<\/a>, Novartis Professor of Leadership and Management at Harvard Business School and a pioneering scholar on workplace dynamics, was the lecturer for the second virtual classroom discussion. \u201cI remember learning about psychological safety in university,\u201d says Lucy Gao, a director on the internal communications team. \u201cTo be on the wall for the class with Amy Edmondson and speak with the person who coined that term was super, supercool.\u201d (\u201cThe wall\u201d was an interactive screen displaying dozens of discussion participants, broadcast during the HBS seminars.)&nbsp;<\/p>\n\n\n\n<p>\u201cOne of my [responsibilities] was to train people who were going to appear on the wall,\u201d says Steven Shoemaker, a senior lead on the data science team. \u201cDuring a lot of our sessions, there were over 500 people watching,\u201d he says. \u201cIt takes a lot of bravery to put yourself up there and answer questions from a Harvard Business School professor. It showed how much of an appetite existed for this material.\u201d<\/p>\n\n\n\n<p>Besides conversations during the HBS sessions, there were also small breakout group discussions. Employees quickly responded to the combination of educational materials and interactive forums anchored by candid discussion. \u201cFolks became more comfortable with the types of conversations that were happening,\u201d says director of people operations Cristina Andre, who helped to oversee project management and communications efforts for the initiative. \u201cThey began to open up more, week over week, and session after session.\u201d<\/p>\n\n\n\n<p>The enthusiasm came as something of a relief, says McKenzie Murdoch, a manager on the people programs team, who helped facilitate many of Inclusion @ WeWork\u2019s launch logistics. \u201c[The initiative] was so thoughtfully designed, but because of all the different components and mediums that we were asking employees to engage in, it had the potential to feel quite complicated,\u201d she says of the series. \u201cBut employees were excited to follow along, even with a program that lasted 10 weeks.\u201d<\/p>\n\n\n\n<p>That willingness to jump in was a reflection of not only the careful architecture of the materials, but also the commitment and grit of employees. Some of the programming pushed WeWork employees to step out of their comfort zones, but they didn\u2019t hesitate to rise to the challenge.<\/p>\n\n\n\n<p>Moderators of breakout discussions (over 200 WeWorkers) also found the sessions deeply gratifying. \u201cOne of the things that resonated most with me was how involved the discussion leaders became,\u201d says Andre.&nbsp;<\/p>\n\n\n\n<p>The Inclusion @ WeWork team fielded moderators\u2019 questions and concerns in a Slack channel that became a source of motivation as the program went on. \u201cEvery single moderator started posting about their experience,\u201d says Levy. \u201cI was moved to tears. The impact it had on them was so clear\u2014they felt so much responsibility to get this right.\u201d<\/p>\n\n\n\n<h2  id=\"breaking-through-borders\"class=\"wp-block-heading\"><strong>Breaking through borders<\/strong><\/h2>\n\n\n\n<p>The team also worked tirelessly to make Inclusion @ WeWork a global initiative. That meant not only facilitating interactions across departments (\u201cIt was an opportunity to connect people who normally wouldn\u2019t on a daily basis,\u201d says Concepcion), but also being mindful of potential differences caused by diverse locations and varied cultural experiences.<\/p>\n\n\n\n<p>\u201cOne of our challenges was finding universality in a world that includes very different definitions of diversity,\u201d says Keefer. \u201cWe couldn&#8217;t know all the different types of microaggressions around the world. By including global groups, we were asking, what does inclusion look like in <a href=\"https:\/\/www.wework.com\/l\/australia\">Australia<\/a>, or <a href=\"https:\/\/www.wework.com\/l\/germany\">Germany<\/a>, or the <a href=\"https:\/\/www.wework.com\/l\/united-kingdom\">UK<\/a>? So often we lead with a U.S.-centric perspective, and we wanted to get away from that.\u201d<\/p>\n\n\n\n<p>The approach sparked illuminating conversations and learnings\u2014and in some cases, unanticipated friendships. \u201cIn my discussion circle, I met someone from <a href=\"https:\/\/www.wework.com\/l\/mexico-city--DIF\">Mexico City<\/a>,\u201d says senior internal communications manager Lauren Baldino. \u201cI connected with her after that session, and we still chat today. It\u2019s fun to have a connection with someone I probably never would have spoken with [otherwise].\u201d&nbsp;<\/p>\n\n\n\n<p>The discussions weren\u2019t always easy\u2014but that\u2019s what made them all the more satisfying, says senior manager of learning Kyle Raiche. \u201cWe were all coming from completely different perspectives on the topic of bias,\u201d he explains. \u201cAnd there were uncomfortable moments. There were silent moments. There were moments when we had disagreements, or people were like, \u2018I need to disengage.\u2019 But the bold decision to be OK with the uncomfortable was actually the most impressive [aspect] for me.\u201d<\/p>\n\n\n\n<p>That honesty also empowered the participants, the team says. \u201cWe created a safe space that allowed people to be vulnerable and transparent about their experiences,\u201d says Concepcion, who worked to ensure the legal compliance of the program\u2019s content. \u201c[Employees] really felt comfortable sharing with people they may not even have known 10 weeks prior. It was beautiful to experience.\u201d<\/p>\n\n\n\n<p>The positive energy was something of a balm for the team after an unpredictable series of months. \u201cOne of the most exciting things about this [initiative] was seeing the genuine excitement from the employee base. From my perspective, this is the thing that brought us all together in the past year,\u201d says Peter Iwasiwka, a manager of content and security project management.<\/p>\n\n\n\n<p>And as for the year ahead? The next initiative is still in development, but some program elements are already rolling along. In the first quarter of the year, the <a href=\"https:\/\/careers.wework.com\/inclusiondiversity\/\">Office of Inclusion<\/a> will unveil campaigns focused on topics that span wellness to pronoun awareness.<\/p>\n\n\n\n<p>The Inclusion @ WeWork team has embraced a forward-thinking and ambitious approach to diversity programming, but they agree that the results were worth the work\u2014and all the demands of preparation. \u201cThere were times when I thought to myself, \u2018Did we bite off more than we can chew?\u2019\u201d says Wang. \u201cBut we didn&#8217;t! We made it through\u2014and seeing the impact of our work has been incredibly rewarding.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/www.rachelmosely.com\/\"><em>Rachel Mosely<\/em><\/a><em> is a writer and editor based in Brooklyn, New York. Her work has appeared in <\/em>Cosmopolitan<em>, <\/em>Town &amp; Country<em>, <\/em>Elle<em>, and more.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A 10-week program by a cross-departmental team shifts perceptions of diversity and inclusion education<\/p>\n","protected":false},"author":1763,"featured_media":3000025526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43903,43912],"tags":[503,512,43883],"class_list":["post-3000025512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community-stories","category-employee-spotlight","tag-culture","tag-impact","tag-hr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An inclusion initiative invigorating 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