{"id":29127,"date":"2017-11-15T10:33:22","date_gmt":"2017-11-15T15:33:22","guid":{"rendered":"https:\/\/www.wework.com\/creator\/creator\/?p=29127"},"modified":"2020-02-26T14:25:43","modified_gmt":"2020-02-26T19:25:43","slug":"client-ghosts-doesnt-pay","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/professional-development\/client-ghosts-doesnt-pay","title":{"rendered":"What to do when a client ghosts you and doesn\u2019t pay"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Running a small business has its perks\u2014the freedom to work from wherever you want, choose your own hours, and <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/creatives-turning-down-work\"><span style=\"font-weight: 400;\">focus on work that you really love<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But, of course, the good comes with the not-so-good. And one of the downsides of freelancing or starting a business is the risk that your clients won\u2019t pay you on time\u2014or sometimes even at all.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In the dating world, when someone stops calling and seems to have fallen off the radar completely, it\u2019s referred to as \u201cghosting.\u201d But being ghosted in romance isn\u2019t nearly as traumatic as being ghosted by a client you\u2019ve sent a number of unanswered invoices to.<\/span><\/p>\n\n\n\n<h2  id=\"know-your-options-if-a-client-doesnt-pay-you\"class=\"wp-block-heading\">Know your options if a client doesn\u2019t pay you<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. <\/strong><b><strong>Don\u2019t jump to the worst possible conclusion<\/strong><\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Whether it\u2019s dating or freelancing, it\u2019s easy to expect the worst. You may think you\u2019re down hundreds of dollars simply because you haven\u2019t received a reply from your client. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, it\u2019s important <\/span><i><span style=\"font-weight: 400;\"><em>not<\/em><\/span><\/i><span style=\"font-weight: 400;\"> to jump to dramatic conclusions. Accusing a client of ghosting you can potentially destroy the relationship and cause you to lose the job completely. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Keep in mind there are perfectly reasonable explanations\u2014perhaps they\u2019re on a lengthy vacation or attending to personal matters. If your client has an established habit of disappearing, they may deserve the benefit of the doubt.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b><strong>2. Automate resending invoices and charge late fees<\/strong><\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Prior to invoicing your client, provide an <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/freshbooks-estimates-save-time\"><span style=\"font-weight: 400;\">estimate<\/span><\/a><span style=\"font-weight: 400;\"> outlining when and how you should be paid for your work. And when you invoice them, enable online payments. If they can simply pay you by clicking a button, there\u2019s a better chance you\u2019ll get paid faster. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If that doesn\u2019t work, resend the invoice as a reminder. The invoice reminder serves to notify them of the outstanding balance. And if you automate this process, you don\u2019t have to personally handle a difficult email or conversation. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you sent invoice reminders and your client <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/getting-paid-fast-ebook\"><span style=\"font-weight: 400;\">still hasn\u2019t paid<\/span><\/a><span style=\"font-weight: 400;\">, follow up with a more direct communication, like a phone call. You might even consider including <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/late-payment-fees\"><span style=\"font-weight: 400;\">late payment charges<\/span><\/a><span style=\"font-weight: 400;\"> on tardy invoices.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b><strong>3. Contact your client via social media<\/strong><\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you re-sent invoices, reminders, and emails, you may have to resort to another form of communication to give yourself some form of peace of mind. Most companies can be found on Facebook, Twitter, LinkedIn, or in some online capacity. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Contact them through these venues with a simple, polite message to get in touch with you. While being ghosted is never a pleasant experience, it\u2019s important to maintain professionalism\u2014especially since you\u2019re representing your business as well.<\/span><b> <\/b><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. <\/strong><b><strong>Send an attorney\u2019s letter<\/strong><\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If your clients are still MIA at this point, you should have an attorney draft a letter. Sometimes the idea of legal action can get the client to contact you and, at the very least, make an arrangement to pay what they owe. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You can pay an affordable fee for an attorney letter, or you can inquire through freelance forums. If you\u2019re really in a bind, you may also want to check with legal aid attorneys.<\/span><b> <\/b><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. <\/strong><b><strong>Small claims court<\/strong><\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">As a last resort, consider small claims court. However, these options cost money, so it\u2019s important to weigh how much the client owes you against the expenses of following up. If the numbers just don\u2019t make sense, it might be best to cut your losses and move forward.<\/span><\/p>\n\n\n\n<h2  id=\"your-client-contacts-you-now-what\"class=\"wp-block-heading\"><b>Your client contacts you, now what?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">If your client finally contacts you and pays what they owe, you can consider the case closed and lesson learned. From there, decide the <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/how-to-use-contracts-to-ensure-you-get-paid\"><span style=\"font-weight: 400;\">contract terms<\/span><\/a><span style=\"font-weight: 400;\"> that must be in place for the future. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Whether your relationship ends or continues with the client, it\u2019s a good idea to set some new rules going forward.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Consider making it a requirement for a <\/span><a href=\"https:\/\/www.freshbooks.com\/blog\/deposit\"><span style=\"font-weight: 400;\">deposit<\/span><\/a><span style=\"font-weight: 400;\"> for work, especially for bigger projects. Increase the frequency of payment based on milestones rather than dates. This way you\u2019re able to complete a comfortable amount of work and ensure you\u2019re paid before you proceed.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Have legal contacts and a plan in place in the event a client disappears. It\u2019s easier to deal with it if you take care of all the research before it happens.<\/span><\/p>\n\n\n\n<h2  id=\"dont-ignore-the-signs\"class=\"wp-block-heading\"><b>Don&#8217;t ignore the signs<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Like dating, there are obvious signs that a person can\u2019t be trusted. In the excitement that comes with landing a gig, especially a lucrative one, it\u2019s easy to ignore the signs. In both relationships and careers, if something seems too good to be true, it might be. Until you know for sure, it\u2019s usually best to proceed with caution, if at all.<\/span><\/p>\n\n\n\n<p><i><em>This guest post was originally published on the <\/em><\/i><a href=\"https:\/\/www.freshbooks.com\/blog\/client-doesnt-pay\"><i><em>FreshBooks blog<\/em><\/i><\/a><i><em> and has been revised for <\/em><\/i>Ideas by We<i><em>. <\/em><\/i><a href=\"https:\/\/store.wework.com\/finance-legal\/freshbooks\"><i><em>FreshBooks<\/em><\/i><\/a><i><em> makes invoicing and accounting painless for millions of small business owners.<\/em><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Running a small business has its perks\u2014the freedom to work from wherever you want, choose your own hours, and focus on work that you really love. But, of course, the good comes with the not-so-good. And one of the downsides of freelancing or starting a business is the risk that your clients won\u2019t pay you [&hellip;]<\/p>\n","protected":false},"author":1671,"featured_media":29145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[43902],"tags":[39218,39221],"class_list":["post-29127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-professional-development","tag-small-businesses","tag-entrepreneurs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do when a client ghosts you and doesn\u2019t pay<\/title>\n<meta name=\"description\" content=\"But being ghosted in romance isn\u2019t nearly as traumatic as being ghosted by a client you\u2019ve sent a 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