{"id":1601,"date":"2019-06-17T09:00:46","date_gmt":"2019-06-17T13:00:46","guid":{"rendered":"https:\/\/www.wework.com\/ideas\/?p=1601"},"modified":"2020-04-16T16:50:50","modified_gmt":"2020-04-16T20:50:50","slug":"standard-chartered-case-study","status":"publish","type":"post","link":"https:\/\/www.wework.com\/ideas\/workspace-solutions\/case-studies\/standard-chartered-case-study","title":{"rendered":"A transformed space inspires innovation at Standard Chartered"},"content":{"rendered":"\n<p><em>Around the world, companies of all sizes find space to succeed at WeWork. Our\u00a0<a href=\"https:\/\/www.wework.com\/ideas\/tag\/case-study\"><strong>case studies<\/strong><\/a> share their unique stories.<\/em><\/p>\n\n\n\n<h2  id=\"the-challenge-pressure-to-stay-on-the-cutting-edge-of-innovation\"class=\"wp-block-heading\"><strong>The challenge: pressure to stay on the cutting edge of innovation<\/strong><\/h2>\n\n\n\n<p>Every company must <a href=\"https:\/\/www.wework.com\/ideas\/how-to-encourage-innovation-in-the-workplace\">innovate<\/a> to survive\u2014a reality that <a rel=\"noreferrer noopener\" aria-label=\"Standard Chartered (opens in a new tab)\" href=\"https:\/\/www.sc.com\/en\/\" target=\"_blank\">Standard Chartered<\/a> knows quite well.<\/p>\n\n\n\n<p>\u201cAs clients become more digital and expect more seamless, timely, and user-friendly access to banking services, we need to constantly innovate and improve, or risk being left behind,\u201d says Mary Huen, CEO at Standard Chartered Hong Kong.<\/p>\n\n\n\n<p>That\u2019s why in January 2018, Standard Chartered launched SC Ventures. This business unit was charged with driving digital innovation, investing in fin-tech and startups, and piloting new business models\u2014all with the goal of improving the customer banking experience.<\/p>\n\n\n\n<p>The company had space on the ninth floor of their Standard Chartered Tower in Hong Kong, but it needed a complete overhaul. For SC Ventures to be an agent of change within the company, they needed a bright, modern space that would inspire innovation and creativity, foster collaboration, and increase team efficiency\u2014as soon as possible.<\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"WeWork Member Stories: Standard Chartered Bank\" src=\"https:\/\/player.vimeo.com\/video\/272968860?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2  id=\"the-solution-reinventing-an-existing-space-for-innovation\"class=\"wp-block-heading\"><strong>The solution: reinventing an existing space for innovation<\/strong><\/h2>\n\n\n\n<p>Standard Chartered partnered with WeWork to transform that floor into an <a href=\"https:\/\/www.wework.com\/ideas\/innovation-labs\">innovation hub<\/a> and collaborative workspace dubbed the \u201ceXellerator Lab.\u201d<\/p>\n\n\n\n<p>Dr. Michael Gorriz, group chief information officer at Standard Chartered, explains: \u201cThe word \u2018eXellerator\u2019 stems from two words: \u2018acceleration\u2019 in change and \u2018excellence\u2019 in client service.\u201d<\/p>\n\n\n\n<p>The eXellerator Lab includes flexible classrooms, different types of meeting rooms, and even a large lounge to accommodate a wide range of events and day-to-day workshops. The design incorporates Standard Chartered\u2019s brand colors, as well as nods to local Hong Kong culture.<\/p>\n\n\n\n<div class=\"wp-block-blockgallery-carousel\"><div class=\"is-cropped blockgallery has-no-alignment has-caption-style-dark has-horizontal-gutter\"><div class=\"has-carousel has-carousel-lrg\" style=\"height:400px\" data-flickity=\"{&quot;cellAlign&quot;:&quot;left&quot;,&quot;autoPlay&quot;:false,&quot;draggable&quot;:true,&quot;pageDots&quot;:false,&quot;prevNextButtons&quot;:true,&quot;wrapAround&quot;:true,&quot;arrowShape&quot;:{&quot;x0&quot;:10,&quot;x1&quot;:60,&quot;y1&quot;:50,&quot;x2&quot;:65,&quot;y2&quot;:45,&quot;x3&quot;:20}}\"><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-12-1-1400x810.jpg\" alt=\"\" data-id=\"1631\" data-link=\"\/ideas\/?attachment_id=1631\" class=\"wp-image-1631\"\/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-15-1-1400x810.jpg\" alt=\"\" data-id=\"1632\" data-link=\"\/ideas\/?attachment_id=1632\" class=\"wp-image-1632\"\/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"802\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-14-2-1.jpg\" alt=\"\" data-id=\"1634\" data-link=\"\/ideas\/?attachment_id=1634\" class=\"wp-image-1634\"\/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-13-1-1400x810.jpg\" alt=\"\" data-id=\"1636\" data-link=\"\/ideas\/?attachment_id=1636\" class=\"wp-image-1636\"\/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-1-1-1400x810.jpg\" alt=\"\" data-id=\"1637\" data-link=\"\/ideas\/?attachment_id=1637\" class=\"wp-image-1637\"\/><\/figure><\/div><div class=\"blockgallery--item\"><figure class=\"blockgallery--figure has-margin-left-5 has-margin-left-mobile-5 has-margin-right-5 has-margin-right-mobile-5\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2019\/04\/Copy-of-Powered-By-We-SCB-final-large-6-1-1400x810.jpg\" alt=\"\" data-id=\"1639\" data-link=\"\/ideas\/?attachment_id=1639\" class=\"wp-image-1639\"\/><\/figure><\/div><\/div><\/div><figcaption class=\"blockgallery--caption blockgallery--primary-caption\">A look at Standard Chartered&#8217;s eXellerator Lab.<\/figcaption><\/div>\n\n\n\n<h2  id=\"the-results-a-collaborative-workspace-that-fuels-acceleration-and-excellence\"class=\"wp-block-heading\"><strong>The results: a collaborative workspace that fuels acceleration and excellence<\/strong><\/h2>\n\n\n\n<p>The eXellerator space took just three months to complete. Liam Gilligan, head of the eXellerator Lab, was impressed with WeWork\u2019s speed and dedication to the project: \u201cThe time frame that we asked WeWork to operate to was really tight. Everyone was impressed at the ability to deliver within that.\u201d<\/p>\n\n\n\n<p>More importantly, a vibrant community now exists within the eXellerator Lab. The space inspires collaboration and has proved to be a place where SC Ventures employees are proud to work with clients and industry partners.<\/p>\n\n\n\n<p>Standard Chartered has taken full advantage of the new space, hosting events and working cross-functionally to develop new products. From revamping their call centers to developing a web chatbot and relaunching their mobile app, the eXellerator Lab is already generating returns for Standard Chartered.<\/p>\n\n\n\n<p>\u201cThe eXellerator in Hong Kong lets us bring ideas, skills, and, importantly, individuals\u2014clients, fintech entrepreneurs, colleagues from the bank\u2014together to enable <a href=\"https:\/\/www.wework.com\/ideas\/what-is-business-innovation\">innovation<\/a>,\u201d says Alex Manson, global head of SC Ventures, Standard Chartered.<\/p>\n\n\n\n<h2  id=\"key-highlights\"class=\"wp-block-heading\"><strong>Key highlights<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>10,000-square-foot space owned by Standard Chartered but designed, built, and operated by WeWork<\/li><li>Flexible space built to spec to <a href=\"https:\/\/www.wework.com\/ideas\/how-to-encourage-innovation-in-the-workplace\">encourage innovation<\/a><\/li><li>Speedy delivery with the entire project taking three months to 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