<\/p>\n\n\n\n
Dialpad<\/a> is a cloud communications platform that makes it easy for companies to communicate internally and externally through different channels null phone calls, video meetings and messaging \u2013 all from a single app. What sets the platform apart is its built-in AI, which helps companies get the most out of their meetings with real-time transcriptions, action logging and automated call summaries,\u00a0so participants can focus on the conversation rather than on taking notes.\u00a0<\/p>\n\n\n\r\n in this story<\/div>\r\n \r\n \r\n \r\n \r\n Challenge: expanding the borders of a global workforce to compete for talent\r\n \r\n \r\n\r\n FD8B74A2-3372-42BA-99CD-BCC6C3C6EA13@1x<\/title>\r\n <defs>\r\n <filter id=\"filter-1\">\r\n <feColorMatrix in=\"SourceGraphic\" type=\"matrix\" values=\"0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 1.000000 0\"><\/feColorMatrix>\r\n <\/filter>\r\n <\/defs>\r\n <g id=\"Iconography\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n <g id=\"icon\/arrow-down\/outline\/16\">\r\n <rect id=\"Bounding-box\" x=\"0\" y=\"0\" width=\"16\" height=\"16\"><\/rect>\r\n <g filter=\"url(#filter-1)\" id=\"Icon\">\r\n <g transform=\"translate(7.500000, 8.000000) scale(-1, -1) rotate(-90.000000) translate(-7.500000, -8.000000) translate(0.000000, 1.500000)\">\r\n <polygon id=\"Path\" fill=\"#000000\" fill-rule=\"nonzero\" points=\"8.75 0.792893219 14.4571068 6.5 8.75 12.2071068 8.04289322 11.5 12.542 6.99989322 0.5 7 0.5 6 12.542 5.99989322 8.04289322 1.5\"><\/polygon>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n<\/svg> <\/span>\r\n <\/a>\r\n <\/li>\r\n <li class=\"toc-block__list-item\">\r\n <a href=\"#solution-office-space-that-furthers-a-flexible-recruitment-model\" class=\"toc-block__link\">\r\n Solution: office space that furthers a flexible recruitment model\u00a0\r\n <span class=\"toc-block__icon\">\r\n <?xml version=\"1.0\" encoding=\"UTF-8\"?>\r\n<svg width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n <title>FD8B74A2-3372-42BA-99CD-BCC6C3C6EA13@1x<\/title>\r\n <defs>\r\n <filter id=\"filter-1\">\r\n <feColorMatrix in=\"SourceGraphic\" type=\"matrix\" values=\"0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 1.000000 0\"><\/feColorMatrix>\r\n <\/filter>\r\n <\/defs>\r\n <g id=\"Iconography\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n <g id=\"icon\/arrow-down\/outline\/16\">\r\n <rect id=\"Bounding-box\" x=\"0\" y=\"0\" width=\"16\" height=\"16\"><\/rect>\r\n <g filter=\"url(#filter-1)\" id=\"Icon\">\r\n <g transform=\"translate(7.500000, 8.000000) scale(-1, -1) rotate(-90.000000) translate(-7.500000, -8.000000) translate(0.000000, 1.500000)\">\r\n <polygon id=\"Path\" fill=\"#000000\" fill-rule=\"nonzero\" points=\"8.75 0.792893219 14.4571068 6.5 8.75 12.2071068 8.04289322 11.5 12.542 6.99989322 0.5 7 0.5 6 12.542 5.99989322 8.04289322 1.5\"><\/polygon>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n<\/svg> <\/span>\r\n <\/a>\r\n <\/li>\r\n <li class=\"toc-block__list-item\">\r\n <a href=\"#result-a-culture-with-engaged-employees\" class=\"toc-block__link\">\r\n Result: a culture with engaged employees\r\n <span class=\"toc-block__icon\">\r\n <?xml version=\"1.0\" encoding=\"UTF-8\"?>\r\n<svg width=\"16px\" height=\"16px\" viewBox=\"0 0 16 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n <title>FD8B74A2-3372-42BA-99CD-BCC6C3C6EA13@1x<\/title>\r\n <defs>\r\n <filter id=\"filter-1\">\r\n <feColorMatrix in=\"SourceGraphic\" type=\"matrix\" values=\"0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 0 0.000000 0 0 0 1.000000 0\"><\/feColorMatrix>\r\n <\/filter>\r\n <\/defs>\r\n <g id=\"Iconography\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\r\n <g id=\"icon\/arrow-down\/outline\/16\">\r\n <rect id=\"Bounding-box\" x=\"0\" y=\"0\" width=\"16\" height=\"16\"><\/rect>\r\n <g filter=\"url(#filter-1)\" id=\"Icon\">\r\n <g transform=\"translate(7.500000, 8.000000) scale(-1, -1) rotate(-90.000000) translate(-7.500000, -8.000000) translate(0.000000, 1.500000)\">\r\n <polygon id=\"Path\" fill=\"#000000\" fill-rule=\"nonzero\" points=\"8.75 0.792893219 14.4571068 6.5 8.75 12.2071068 8.04289322 11.5 12.542 6.99989322 0.5 7 0.5 6 12.542 5.99989322 8.04289322 1.5\"><\/polygon>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n <\/g>\r\n<\/svg> <\/span>\r\n <\/a>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n\n\n\n<p>The company, which was founded in 2011, cares just as much about workplace ease and quality for its own employees as it does about that of its client companies. Dialpad began with one office in\u00a02017 and has since grown to about 1,090 employees spread out around the world. There are offices in WeWork buildings in <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/medius-house--london\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/medius-house--london\">London<\/a>, <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/101-n-1st-ave--phoenix\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/101-n-1st-ave--phoenix\">Phoenix<\/a>, <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/3001-bishop-drive--sf-bay-area--CA\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/3001-bishop-drive--sf-bay-area--CA\">San Ramon, CA<\/a>, <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/two-embarcadero-center--sf-bay-area--CA\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/two-embarcadero-center--sf-bay-area--CA\">San Francisco<\/a>, Tokyo, <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/320-pitt-street--sydney--NSW\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/320-pitt-street--sydney--NSW\">Sydney<\/a> and <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/salarpuria-magnificia--bengaluru--Karnataka\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/salarpuria-magnificia--bengaluru--Karnataka\">Bengaluru<\/a>, India; Dialpad employees also use <a href=\"https:\/\/www.wework.com\/en-GB\/solutions\/wework-all-access\" href=\"https:\/\/www.wework.com\/en-GB\/solutions\/wework-all-access\">WeWork All Access<\/a> passes, which allow them to work from hundreds of WeWork buildings. It\u2019s all part of a connected community supported by a hybrid work philosophy that Dialpad embraced from the start.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" height=\"810\" width=\"1440\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2022\/09\/IMG-5088.jpg?resize=1440%2C810\" alt=\"Two Dialpad employees having an in-person meeting in front of a monitor next to large windows. \" class=\"wp-image-8813\"\/><figcaption>Employee collaboration across multiple offices has been part of Dialpad’s DNA from the start.<\/figcaption><\/figure>\n\n\n\n<p>Collaboration across multiple locations has always been part of the company\u2019s DNA. 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href=\\\"https:\\\/\\\/www.wework.com\\\/en-GB\\\/legal\\\/terms-of-service\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Terms of Service<\\\/a> and acknowledge our <a href=\\\"https:\\\/\\\/www.wework.com\\\/en-GB\\\/legal\\\/global-privacy-policy\\\" target=\\\"_blank\\\" style=\\\"font-size: 13.3333px;\\\">Global Privacy 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id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n <nf-fields><\/nf-fields>\r\n <\/script>\r\n\r\n <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n <nf-cells><\/nf-cells>\r\n <\/script>\r\n\r\n \n\n\n<h2 id=\"challenge-expanding-the-borders-of-a-global-workforce-to-compete-for-talent\"class=\"wp-block-heading\">Challenge: expanding the borders of a global workforce to compete for talent<\/h2>\n\n\n\n<p>Dialpad has always opted to recruit the best talent wherever they\u2019re located. With the ability to have employees work out of a number of smaller hubs, the company sought to make investments in untapped markets so they could recruit the best talent while staying fiscally responsible. But being a global, remote company had its own challenges. Reinforcing the company\u2019s culture in smaller hubs around the world is more challenging than doing so in one central location, especially during a pandemic.<\/p>\n\n\n\n<p>With a rapidly expanding workforce, building ‘stickiness’ \u2013 that loyalty to a manager or community \u2013 is Dialpad\u2019s priority and a big challenge. When people don\u2019t work in the same location every day, a company can\u2019t rely on its employees to organically create those relationships that make working together more enjoyable. During the pandemic, employees were together even less than before.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>WeWork helps us be flexible, nimble, adaptable, and to pivot quickly as the markets change and the opportunity changes.<\/p><cite>Tasha Liniger, chief human resources officer at Dialpad<\/cite><\/blockquote>\n\n\n\n<p>But Dialpad\u2019s culture is its cornerstone and it\u2019s why Dialpad\u2019s employees stay \u2013 they love their jobs and the people they work with, explains Liniger. So the company needed to do all it could to support employees and make sure they felt supported and productive no matter where they work.\u00a0<\/p>\n\n\n\n<p>\u2018Our main goal is to provide folks with an alternative to just working in their homes,\u2019 says Liniger. \u2018When we have Dialers in a region where we don\u2019t currently have an office space and they would like to have access to a workspace outside of their home, we give them <a href=\"https:\/\/www.wework.com\/en-GB\/solutions\/wework-all-access\" href=\"https:\/\/www.wework.com\/en-GB\/solutions\/wework-all-access\">WeWork All Access<\/a> passes so they can be a part of a community.\u2019\u00a0<\/p>\n\n\n\n<p>Not everyone needs to be in the office at the same time for the same reasons. The company\u2019s approach has always been to maximise the time employees are in the office, creating the right experience for a team member based on their role and seniority. Certain roles demand more time in the office because those members thrive on competition or working side-by-side with a sales engineer or a seller, for example, or because they need a deep immersion during their first year. Other, more independent roles may use the office primarily for group experiences, like team-building or brainstorming sessions<\/p>\n\n\n\n<h2 id=\"solution-office-space-that-furthers-a-flexible-recruitment-model\"class=\"wp-block-heading\">Solution: office space that furthers a flexible recruitment model\u00a0<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1150\" height=\"648\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2022\/09\/Screen-Shot-2022-09-12-at-12.01.46-PM.png?resize=1150%2C648\" alt=\"A Dialpad employee wears a large, golden balloon with the Dialpad logo around his neck. \" class=\"wp-image-8814\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/09\/Screen-Shot-2022-09-12-at-12.01.46-PM.png?w=1150 1150w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/09\/Screen-Shot-2022-09-12-at-12.01.46-PM.png?w=400 400w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/09\/Screen-Shot-2022-09-12-at-12.01.46-PM.png?w=800 800w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/09\/Screen-Shot-2022-09-12-at-12.01.46-PM.png?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>The company aims to make employees feel supported wherever they work.<\/figcaption><\/figure>\n\n\n\n<p>Since 2017, Dialpad has leveraged WeWork\u2019s workspace solutions, so that the company can focus on attracting and retaining talent. This strategy is more important than ever in a time when the competition for talent is intense. Dialpad\u2019s offices in India, Japan, Australia, England and three in the United States are all located in WeWork buildings.\u00a0<\/p>\n\n\n\n<p>As Dialpad expands into additional markets, the company doesn\u2019t waste any time trying to find commercial property in international locations. Instead it relies on WeWork to provide offices, conference rooms and desks for new workers. If a location has enough great talent that can be recruited in the next 12 to 18 months, the culture of the people matches Dialpad\u2019s culture, and there\u2019s a WeWork building to access, then Dialpad will open a new office there, says Liniger.\u00a0<\/p>\n\n\n\n<p>\u2018Some part of our expansion is the flexibility to recruit a few people who are really strong talent, who don’t live near our hubs, and to give them a WeWork pass so that they can be a part of a community, even though they may not be near our hub,\u2019 says Liniger.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id=\"result-a-culture-with-engaged-employees\"class=\"wp-block-heading\">Result: a culture with engaged employees<\/h2>\n\n\n\n<p>As Dialpad continues to grow, so will its talent needs. By giving employees access to WeWork locations, Dialpad can provide a place for them to meet and come together.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" height=\"810\" width=\"1440\" src=\"https:\/\/www.wework.com\/ideas\/wp-content\/uploads\/sites\/4\/2022\/09\/IMG-5090.jpg?resize=1440%2C810\" alt=\"Dialpad employees at a WeWork building in San Ramon, California, listen to a presentation. \" class=\"wp-image-8815\"\/><figcaption>Dialpad employees at <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/3001-bishop-drive--sf-bay-area--CA\" data-type=\"URL\" data-id=\"https:\/\/www.wework.com\/buildings\/3001-bishop-drive--sf-bay-area--CA\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/3001-bishop-drive--sf-bay-area--CA\">WeWork 3001 Bishop Drive<\/a> in San Ramon, CA.<\/figcaption><\/figure>\n\n\n\n<p>\u2018The barrier to entry for global expansion has changed thanks to WeWork and other third-party companies we use to onboard employees and to enable us to provide a great employee experience anywhere in the world,\u2019 says Liniger. \u2018WeWork has helped to create this flexible recruitment model for us.\u2019<\/p>\n\n\n\n<p>By being prescriptive about when employees need to be in the office and creating the right experience with the right in-person interactions for that time, Dialpad is able to create and maintain the connectivity and stickiness that\u2019s core to its culture.\u00a0<\/p>\n\n\n<div class=\"related-articles-sticky related-articles-sticky--sticky-on-desktop\">\r\n <div class=\"related-articles-sticky__holder\">\r\n <div class=\"ray-grid\">\r\n <div class=\"ray-grid__cell--span-full\">\r\n <div class=\"related-articles-sticky__header-wrapper\">\r\n <h3 class=\"ray-text--h3 related-articles-sticky__block-title\">\r\n Related articles\r\n <\/h3>\r\n <\/div>\r\n <div class=\"related-articles-sticky__wrapper\">\r\n \r\n <div class=\"related-articles-sticky__item\">\r\n <div class=\"related-articles-sticky__image-wrapper\">\r\n <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/community-stories\/weworks-sales-team-on-businesses-office-needs-in-2022\" class=\"ray-image ray-image--1by1\">\r\n <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1152\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/01\/20210902_WeWork_1634-5th-Ave-Milestone-Manila-_018_v1-scaled.jpg?resize=2048%2C1152\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/01\/20210902_WeWork_1634-5th-Ave-Milestone-Manila-_018_v1-scaled.jpg?w=2048 2048w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/01\/20210902_WeWork_1634-5th-Ave-Milestone-Manila-_018_v1-scaled.jpg?w=400 400w, 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<\/div>\r\n <\/div>\r\n \r\n <div class=\"related-articles-sticky__item\">\r\n <div class=\"related-articles-sticky__image-wrapper\">\r\n <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/workspace-solutions\/a-remote-first-company-goes-hybrid\" class=\"ray-image ray-image--1by1\">\r\n <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1152\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/11\/wework_sendle_2021_elin_bandmann_photography-5_v1-scaled.jpg?resize=2048%2C1152\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/11\/wework_sendle_2021_elin_bandmann_photography-5_v1-scaled.jpg?w=2048 2048w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/11\/wework_sendle_2021_elin_bandmann_photography-5_v1-scaled.jpg?w=400 400w, 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class=\"author\">\r\n By\r\n Ana Cvetkovic\r\n <\/div>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\n\n\n<p>\u2018WeWork helps us be flexible, nimble, adaptable, and to pivot quickly as the markets change and the opportunity changes,\u2019 says Liniger. \u2018That is what we are harnessing as one of our superpowers, and that allows us to grow in markets very quickly, faster than our competitors. It\u2019s one of the major values in our partnership.\u2019<\/p>\n\n\n\n<p><em>Andrea Murad is a writer with a passion for storytelling. She covers business, finance and technology, and her work can be found on BBC and The Real Deal, and in <\/em>Global Finance<em> magazine.<\/em><\/p>\n\n\n<div\r\n data-block_63189e35bd66a\r\n class=\"sticky-cta align sticky-cta--bottom sticky-cta--default--bottom sticky-cta--right sticky-cta--default\"\r\n>\r\n <div class=\"sticky-cta__copy sticky-cta--default__copy\">\r\n <p>Rethinking your workspace?<\/p>\n\r\n <\/div>\r\n\r\n <div class=\"sticky-cta__button-wrap sticky-cta--default__button\">\r\n <button class=\"ray-button ray-button--primary sticky-cta__button\">\r\n <a\r\n href=\"#nf-form-31-cont\"\r\n class=\"sticky-cta__link sticky-cta--default__link\">\r\n Get in touch\r\n <\/a>\r\n <\/button>\r\n <\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Dialpad leverages WeWork\u2019s space to create community and experiences for its employees<\/p>\n","protected":false},"author":2224,"featured_media":8812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-default.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1428,1424],"tags":[1419,829,352],"class_list":["post-8810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-workspace-solutions","tag-all-access","tag-satellite-office","tag-enterprises"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - 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