{"id":6708,"date":"2022-01-11T18:43:33","date_gmt":"2022-01-11T18:43:33","guid":{"rendered":"https:\/\/www.wework.com\/en-GB\/ideas\/?p=6708&#038;preview=true&#038;preview_id=6708"},"modified":"2022-01-11T18:43:33","modified_gmt":"2022-01-11T18:43:33","slug":"how-to-craft-return-to-office-plans-that-center-compassion","status":"publish","type":"post","link":"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/how-to-craft-return-to-office-plans-that-center-compassion","title":{"rendered":"How to craft return-to-office plans that centre compassion"},"content":{"rendered":"\n<p>The pandemic transformed the way people work, and organisations are still scrambling to execute thoughtful and scalable return-to-office (RTO) plans. When I joined <a href=\"https:\/\/www.liveperson.com\/\">LivePerson<\/a> in April, my goal was to evolve our culture to create more caring and empathetic experiences for our workforce. The first step was to transition employees out of the COVID-19 lockdown and reintroduce them to shared <a href=\"https:\/\/www.wework.com\/en-GB\/solutions\" href=\"https:\/\/www.wework.com\/en-GB\/solutions\">physical workspaces<\/a> that prioritise health and safety.\u00a0<\/p>\n\n\n\n<p>Just after I joined, a leader on my team, Marlene Kassens, manager of modern workplace at LivePerson, came to me with an idea: \u2018Let our employees work from wherever they\u2019d like \u2013 at home or from any one of the hundreds of WeWork locations around the world\u2019, she said. We had already executed a successful pivot to <a href=\"\/en-GB\/ideas\/professional-development\/management-leadership\/benefits-of-working-remotely\">remote work<\/a> when the pandemic started. Marlene&#8217;s idea kick-started the return to safe, in-person workspaces on a global scale.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"2048\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg\" alt=\"\" class=\"wp-image-6711\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg?w=1536 1536w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/Print_300DPI-20210910_WeWork_125-W-25th-St-New-York_019_v1-scaled.jpg?w=1152 1152w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>LivePerson has dedicated office space at WeWork in New York City.<\/figcaption><\/figure>\n\n\n\n<p>Our company has high growth on the forecast, and while we considered traditional property options, we ultimately decided that <a href=\"\/en-GB\/ideas\/research-insights\/expert-insights\/how-to-build-a-flexible-real-estate-portfolio-of-the-future\">flexible property<\/a> with WeWork would best serve our employees in regards to location flexibility, amenities and overall workplace environment. I realised that we could expand our footprint across the globe by partnering with WeWork. 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id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<h2  id=\"making-it-official-the-rto-playbook\"class=\"wp-block-heading\"><strong>Making it official: the RTO playbook<\/strong><\/h2>\n\n\n\n<p>As we explored these new ways of working, we created our RTO playbook. It makes use of our combined leased offices in Seattle, London and Herzliya (coming soon), our New York City headquarters, which is in a dedicated space at <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/125-w-25th-st--new-york-city--NY\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/125-w-25th-st--new-york-city--NY\">WeWork 125 W 25th St<\/a>, and global <a href=\"\/en-GB\/ideas\/workspace-solutions\/flexible-products\/wework-all-access-get-office-space-wherever-you-are\">WeWork All Access<\/a> passes for our over 1,300 employees. Not only are we offering our employees flexibility, we\u2019re also able to scale to meet our aggressive recruitment goals.<\/p>\n\n\n\n<p>Here are the components of our playbook:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Plan and research with a people-first mentality\u00a0<\/strong><\/h3>\n\n\n\n<p>As the chief people officer, it\u2019s extremely important to me that we are leading with compassion. After conducting an internal survey to better understand employees\u2019 needs during the pandemic, we found that many of them appreciated and performed well in remote setups. Yet the survey also showed that after months of isolation, many employees wanted those serendipitous chats in the corridor, <a href=\"\/en-GB\/ideas\/research-insights\/research-studies\/the-impact-of-working-from-home-on-collaboration\">collaboration<\/a> sessions, coffee runs, office lunches and happy hours with colleagues. In short \u2013 they missed one another and sometimes wanted to be in the office.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_0973_v1.jpg\" alt=\"\" class=\"wp-image-6713\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_0973_v1.jpg?w=1280 1280w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_0973_v1.jpg?w=400 400w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_0973_v1.jpg?w=800 800w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_0973_v1.jpg?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>LivePerson employees can work in a variety of spaces, including common areas.<\/figcaption><\/figure>\n\n\n\n<p>Thirty-nine per cent of those surveyed said they prefer being at the office two or three times a week, and 34 per cent preferred coming in two or three times per month. When we launched our flexible workplace solutions globally, we encouraged employees to come together to collaborate and <a href=\"https:\/\/www.wework.com\/ideas\/community-stories\/member-spotlight\/keeping-the-community-spirit-alive-in-an-unprecedented-year\">build community<\/a> in the locations most convenient for them, according to their own schedules. We wanted the mental model to be \u2018I get to come into the office\u2019 instead of \u2018I have to come into the office\u2019. Incentivising versus mandating employees to come together challenged us to be creative, for sure.<\/p>\n\n\n\n<p>Today, employees can come into our dedicated offices and connect with colleagues, talk with senior leaders, or work directly with our company coach, Tim Storey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Prepare for growth through flexibility<\/h3>\n\n\n\n<p>We reviewed our recruitment projections and brainstormed how to scale. We needed the ability to offer new employees more physical spaces in 2022. We\u2019re currently <a href=\"https:\/\/www.liveperson.com\/company\/careers\">recruiting for over 700 roles<\/a> and we recognise that <a href=\"https:\/\/www.wework.com\/ideas\/research-insights\/expert-insights\/how-to-engage-your-workforce-for-the-future-of-work\">attracting top talent<\/a> requires us to offer flexibility. Candidates can come from anywhere, and to compete in the global workforce, we need to offer new opportunities to foster and grow talent, to further our company culture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Add safety and care<\/strong><\/h3>\n\n\n\n<p>With safety as the foundation of our RTO strategy, we provide self-testing tools to help employees keep themselves, their colleagues and their families safe. Our proprietary <a href=\"https:\/\/www.bella.health\/\">BELLA Health\u2122<\/a> app uses conversational AI to guide employees through self-administered, FDA-authorised tests, with the ability to message live support if needed. The combination of an easy-to-use app with an easy-to-use test makes BELLA Health a perfect tool for us to help return employees to the office safely.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/12\/DSC_1016_v1.jpg\" alt=\"\" class=\"wp-image-6715\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_1016_v1.jpg?w=1280 1280w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_1016_v1.jpg?w=400 400w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_1016_v1.jpg?w=800 800w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/12\/DSC_1016_v1.jpg?w=1120 1120w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption>Employees celebrate their return to the office.<\/figcaption><\/figure>\n\n\n\n<p>With all this in place, we were able to hold a Welcome Day in our <a href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/new-york-city--NY\" href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/new-york-city--NY\">New York<\/a>, <a href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/seattle--WA\" href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/seattle--WA\">Seattle<\/a> and <a href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/london\" href=\"https:\/\/www.wework.com\/en-GB\/l\/office-space\/london\">London<\/a> WeWork offices to celebrate being together in person again. It was a day of emotional reunions that included speeches, cake and champagne toasts.<\/p>\n\n\n\n<h2  id=\"tips-for-those-formulating-a-rto-plan\"class=\"wp-block-heading\"><strong>Tips for those formulating a RTO plan<\/strong><\/h2>\n\n\n\n<p>The best solution for safely returning to the office may look different depending on your business. But here are a few steps that I think will benefit any company, in any industry.\u00a0<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Survey employees to accurately gauge their unique workplace needs.<\/li><li>Based on their feedback, formulate a plan that addresses the preferences expressed along with the needs of the business. If that includes coming back together physically, assess a physical workplace option that works best based on your location, flexibility needs and recruitment projections.\u00a0<\/li><li>Anchor your RTO strategy on employee safety and broadly communicate your plans.<\/li><li>Lastly, address common trends or preferences your teams have, as that will help you be the most successful in building your own RTO playbook.<\/li><\/ol>\n\n\n<div class=\"related-articles-sticky related-articles-sticky--sticky-on-desktop\">\r\n        <div class=\"related-articles-sticky__holder\">\r\n            <div class=\"ray-grid\">\r\n                <div class=\"ray-grid__cell--span-full\">\r\n                    <div class=\"related-articles-sticky__header-wrapper\">\r\n                        <h3 class=\"ray-text--h3 related-articles-sticky__block-title\">\r\n                            Related articles\r\n                        <\/h3>\r\n                    <\/div>\r\n                    <div class=\"related-articles-sticky__wrapper\">\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/community-stories\/training-young-women-on-the-playing-field-of-life\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1365\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/10\/AD1_5178-1-scaled.jpg?resize=2048%2C1365\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/10\/AD1_5178-1-scaled.jpg?w=2048 2048w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/10\/AD1_5178-1-scaled.jpg?resize=1536%2C1024 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/community-stories\/training-young-women-on-the-playing-field-of-life\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Training young women on the playing field of life\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Francesca Baker\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/flexible-office-is-a-powerful-part-of-workplace-strategy-gated\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1199\" height=\"799\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/09\/Web_72DPI-20200313_WeWork_Salesforce-Tower-Atrium-San-Francisco_001.jpg?resize=1199%2C799\" class=\"related-articles-sticky__image\" alt=\"Cushman &amp; Wakefield survey finds flexible offices are a powerful part of workplace culture.\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/flexible-office-is-a-powerful-part-of-workplace-strategy-gated\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            Flexible office is a powerful part of workplace strategy\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Cushman &amp; Wakefield\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                            <div class=\"related-articles-sticky__item\">\r\n                                <div class=\"related-articles-sticky__image-wrapper\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/the-li-st-and-wework-spotlight-women-changemakers\" class=\"ray-image ray-image--1by1\">\r\n                                        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1152\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?resize=2048%2C1152\" class=\"related-articles-sticky__image\" alt=\"\" srcset=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=2048 2048w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=400 400w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=800 800w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=1120 1120w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=1440 1440w, https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2022\/05\/Danielle_Klebanow-2267_v1-scaled.jpg?w=1536 1536w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\r\n                                    <\/a>\r\n                                <\/div>\r\n                                <div class=\"related-articles-sticky__container\">\r\n                                    <a href=\"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/the-li-st-and-wework-spotlight-women-changemakers\">\r\n                                        <div class=\"related-articles-sticky__caption-title\">\r\n                                            TheLi.st and WeWork spotlight women changemakers\r\n                                        <\/div>\r\n\r\n                                        <div class=\"author\">\r\n    By\r\n    Ann Shoket\r\n  <\/div>\r\n                                    <\/a>\r\n                                <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\n\n\n<p>By leading with care and compassion, we\u2019re committed to creating an environment where employees can do their best work. Listening to them and learning from them has led us to this new approach. Partnering with WeWork to provide employees <a href=\"\/en-GB\/ideas\/workspace-solutions\/flexible-products\/what-is-flexible-office-space-workspace\">flexible work options<\/a> innovates on the more traditional office approach, giving everyone the unique ability to test different ways of working. Whatever your workforce strategy may be, I&#8217;m convinced that these times of unusual uncertainty call for extraordinary compassion.<\/p>\n\n\n\n<p><em>Monica Pool Knox leads <\/em><a href=\"http:\/\/www.liveperson.com\"><em>LivePerson<\/em><\/a><em>&#8216;s global human resources strategy \u2013 including leadership development, organisational effectiveness, talent management, learning, total rewards, talent acquisition, people operations, DEI and modern workplace. She focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson&#8217;s culture. Knox has extensive experience leading HR organisations and strategies to attract, develop and retain world-class talent within high-performance companies.<\/em><\/p>\n\n\n<div\r\n  data-block_60e8695ae0589\r\n  class=\"sticky-cta align sticky-cta--bottom sticky-cta--default--bottom sticky-cta--right sticky-cta--default\"\r\n>\r\n  <div class=\"sticky-cta__copy sticky-cta--default__copy\">\r\n    <p>Rethinking your workspace?<\/p>\n\r\n  <\/div>\r\n\r\n  <div class=\"sticky-cta__button-wrap sticky-cta--default__button\">\r\n    <button class=\"ray-button ray-button--primary sticky-cta__button\">\r\n      <a\r\n        href=\"#nf-form-31-cont\"\r\n        class=\"sticky-cta__link sticky-cta--default__link\">\r\n        Get in touch\r\n      <\/a>\r\n    <\/button>\r\n  <\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p><span style=\"font-weight: 400;\">Flexibility has evolved from a perk to a necessity. Here\u2019s how LivePerson prioritised it<\/span><\/p>\n","protected":false},"author":2192,"featured_media":6709,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-default.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1425,1430],"tags":[352,145,33],"class_list":["post-6708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research-insights","category-expert-insights","tag-enterprises","tag-flexibility","tag-culture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to craft return-to-office plans that centre compassion - Ideas (en-GB)<\/title>\n<meta name=\"description\" content=\"Flexibility has evolved from a perk to a necessity. Here\u2019s how LivePerson prioritised it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wework.com\/en-GB\/ideas\/research-insights\/how-to-craft-return-to-office-plans-that-center-compassion\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to craft return-to-office plans that centre compassion\" \/>\n<meta property=\"og:description\" content=\"Flexibility has evolved from a perk to a necessity. 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