{"id":3588,"date":"2021-04-07T10:10:47","date_gmt":"2021-04-07T10:10:47","guid":{"rendered":"https:\/\/www.wework.com\/en-GB\/ideas\/?p=3588&#038;preview=true&#038;preview_id=3588"},"modified":"2021-06-23T18:50:37","modified_gmt":"2021-06-23T18:50:37","slug":"how-paypay-transformed-the-office-into-a-collaboration-hub","status":"publish","type":"post","link":"https:\/\/www.wework.com\/en-GB\/ideas\/workspace-solutions\/how-paypay-transformed-the-office-into-a-collaboration-hub","title":{"rendered":"How PayPay transformed the office into a collaboration hub"},"content":{"rendered":"\n<p>Founded in Tokyo in June 2018, <a href=\"https:\/\/paypay.ne.jp\/\">PayPay<\/a> is a Japanese cashless payment service with over 36 million users in Japan. Once the COVID-19 pandemic hit in early 2020, it became of paramount importance for PayPay&#8217;s leadership to ensure the safety and well-being of its thousands of employees from 35 different countries.\u00a0<\/p>\n\n\n\n<p>The leadership re-examined plans that they&#8217;d had for building a head office at <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/kamiyacho-trust-tower--tokyo\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/kamiyacho-trust-tower--tokyo\">WeWork Kamiyacho Trust Tower<\/a>, and the standard layout of the floor was overhauled after management realised that their business needed to coexist with a virus that wasn\u2019t going away. WeWork\u2019s fast and flexible response to PayPay\u2019s customisation request allowed for a flawless move to the new office.&nbsp;&nbsp;<\/p>\n\n\n<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div class=\"wp-block-ninja-forms-form\"><div id=\"nf-form-4-cont\" class=\"nf-form-cont  has-title\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-4\" aria-describedby=\"nf-form-errors-4\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n<\/div>        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='4';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"\\u200bRethinking your workspace?\",\"created_at\":\"2019-04-11 13:47:36\",\"form_title\":\"Contact us about 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               <script id=\"nf-tmpl-cell\" type=\"text\/template\">\r\n            <nf-fields><\/nf-fields>\r\n        <\/script>\r\n\r\n        <script id=\"nf-tmpl-row\" type=\"text\/template\">\r\n            <nf-cells><\/nf-cells>\r\n        <\/script>\r\n\r\n        \n\n\n<h2  id=\"the-challenge-a-paradigm-shift-in-defining-the-office\"class=\"wp-block-heading\"><strong>The challenge: a paradigm shift in defining the office<\/strong><\/h2>\n\n\n\n<p>According to PayPay CFO Masanori Sode, <a href=\"https:\/\/www.wework.com\/en-GB\/tomorrow?utm_source=ideas&amp;utm_medium=article&amp;utm_campaign=BTW_THTW&amp;utm_content=Community%20Stories\" href=\"https:\/\/www.wework.com\/en-GB\/tomorrow?utm_source=ideas&#038;utm_medium=article&#038;utm_campaign=BTW_THTW&#038;utm_content=Community%20Stories\">a new way of working<\/a> was necessary in order to run the business during COVID-19. The company assembled members from multiple departments to form a New Work Style Project, a task force who tried to answer the question: what is the optimal work style for PayPay?&nbsp;<\/p>\n\n\n\n<p>It was essential for <a href=\"\/en-GB\/ideas\/office-design-space\/hybrid-workplace\">hybrid working<\/a> to accommodate the company\u2019s core concepts of work from anywhere at any time (WFA) and <a href=\"\/en-GB\/ideas\/office-design-space\/eight-kinds-of-space-your-office-needs-for-activity-based-working\">activity-based working (ABW)<\/a>. Also, with the transition to a virtual office, great value was placed on making the physical office safe and secure. According to Sode, this decreased density office was designed to be a &#8216;symbol of public <a href=\"https:\/\/www.wework.com\/info\/navigating-the-future-of-the-workplace?utm_source=ideas&amp;utm_medium=article&amp;utm_campaign=BTW_THTW&amp;utm_content=Community%20Stories\">health&#8217;<\/a>. Ensuring this during COVID-19 meant employing very strict <a href=\"\/en-GB\/ideas\/worklife\/how-to-practice-social-distancing-at-work\">social distancing measures<\/a>, such as having free address areas (common work areas with unassigned seats) that could be used at only 25 per cent capacity.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/04\/lounge-1b_v1.jpg\" alt=\"\" class=\"wp-image-3000032685\"\/><figcaption>PayPay&#8217;s office in <a href=\"https:\/\/www.wework.com\/en-GB\/buildings\/kamiyacho-trust-tower--tokyo\" href=\"https:\/\/www.wework.com\/en-GB\/buildings\/kamiyacho-trust-tower--tokyo\">WeWork Kamiyacho Trust Tower<\/a> features lounge areas with expansive views. Photograph courtesy of PayPay.<\/figcaption><\/figure>\n\n\n\n<p>PayPay also wanted to redefine the office\u2019s role as one of building connections between employees and motivating them to work hard together. As such, a space that <a href=\"\/en-GB\/ideas\/office-design-space\/12-benefits-of-a-collaborative-workspace\">facilitates collaboration<\/a> was of utmost priority.&nbsp;<\/p>\n\n\n\n<h2  id=\"the-solution-distinct-zones-that-target-different-needs\"class=\"wp-block-heading\"><strong>The solution:&nbsp;distinct zones that target different needs<\/strong><\/h2>\n\n\n\n<p>PayPay\u2019s solution was to alter what the office was used for. \u2018We upended traditional ideas to <a href=\"\/en-GB\/ideas\/office-design-space\/the-newest-in-office-design-easily-reconfigurable-spaces\">reconfigure [the office]<\/a> as a place for encounters with others, increasing engagement and collaboration, and engendering loyalty to PayPay,\u2019 says Sode. \u2018All other tasks could be completed at home.\u2019&nbsp;<\/p>\n\n\n\n<p>In partnership with WeWork, PayPay decided to divide the office into several zones. Of all the zones, the Active Collaboration area most reflects PayPay\u2019s desire to have the office facilitate connections between employees. \u2018With Active Collaboration, we devised an environment where those in the office and those working from home could be easily connected via Zoom,\u2019 says Sode.&nbsp;<\/p>\n\n\n<div>\r\n  <div class=\"ray-grid gallery-carousel-grid\">\r\n    <div\r\n      class=\"ray-grid__cell--span-12-desktop ray-grid__cell--span-10-tablet ray-grid__cell--span-4-phone ray-grid__cell--span-full\">\r\n      <div\r\n        data-block_5f5154e0b8404\r\n        class=\"glide-container gallery-carousel align \"\r\n      >\r\n        <div class=\"building-slider glide glide--slider glide--swipeable\">\r\n          <div data-glide-el=\"track\" class=\"glide__track\">\r\n            <ul class=\"glide__slides \">\r\n                                              <li class=\"glide__slide \">\r\n                  <div class=\"ray-image ray-image--16by9\">\r\n                    <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"810\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/04\/\u30aa\u30d5\u30a3\u30b9\u306b\u6765\u305f\u6642\u306b\u5229\u7528\u3066\u3099\u304d\u308b\u30ed\u30c3\u30ab\u30fcv2.jpg?fit=1400%2C810&#038;resize=1400%2C810\" class=\"glide-img\" alt=\"\" \/>\r\n                  <\/div>\r\n                                  <\/li>\r\n                                              <li class=\"glide__slide \">\r\n                  <div class=\"ray-image ray-image--16by9\">\r\n                    <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"810\" src=\"https:\/\/www.wework.com\/en-GB\/ideas\/wp-content\/uploads\/sites\/11\/2021\/04\/\u30a2\u30af\u30c6\u30a3\u30d5\u3099\u30b3\u30e9\u30db\u3099\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30d8\u309a\u30fc\u30b9_v2-2.jpg?fit=1400%2C810&#038;resize=1400%2C810\" class=\"glide-img\" alt=\"\" \/>\r\n                  <\/div>\r\n                                  <\/li>\r\n                                              <li class=\"glide__slide \">\r\n                  <div class=\"ray-image ray-image--16by9\">\r\n                    \r\n                  <\/div>\r\n                                  <\/li>\r\n                          <\/ul>\r\n          <\/div>\r\n\r\n          <div data-glide-el=\"controls\">\r\n            <button onmouseup=\"this.blur();\"\r\n                    class=\"slider__arrow-btn slider__arrow-btn--left ray-button--secondary\"\r\n                    data-glide-dir=\"&lt;\" aria-label=\"left slider arrow\">\r\n              <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 11.99 6.99\">\r\n  <g data-name=\"Layer 2\">\r\n    <path d=\"M11.85 6.85a.46.46 0 0 1-.67 0L6 1.2.81 6.85a.46.46 0 0 1-.67 0 .46.46 0 0 1 0-.67l5.47-6V.1A.5.5 0 0 1 6 0a.45.45 0 0 1 .35.14v.08l5.46 6a.46.46 0 0 1 .04.63z\" data-name=\"Layer 1\"><\/path>\r\n  <\/g>\r\n<\/svg>            <\/button>\r\n\r\n            <button onmouseup=\"this.blur();\"\r\n                    class=\"slider__arrow-btn slider__arrow-btn--right ray-button--secondary\"\r\n                    data-glide-dir=\"&gt;\" aria-label=\"right slider arrow\">\r\n              <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 11.99 6.99\">\r\n  <g data-name=\"Layer 2\">\r\n    <path d=\"M11.85 6.85a.46.46 0 0 1-.67 0L6 1.2.81 6.85a.46.46 0 0 1-.67 0 .46.46 0 0 1 0-.67l5.47-6V.1A.5.5 0 0 1 6 0a.45.45 0 0 1 .35.14v.08l5.46 6a.46.46 0 0 1 .04.63z\" data-name=\"Layer 1\"><\/path>\r\n  <\/g>\r\n<\/svg>            <\/button>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\n\n\n<p>Every table was equipped with monitors for this purpose, and chairs were arranged to be conducive to meetings, team-building and other <a href=\"https:\/\/www.wework.com\/ideas\/worklife\/benefits-of-in-person-meetings\">face-to-face interactions<\/a>. PayPay aims for this area to be used the most, made evident by the fact that it occupies the greatest amount of floor space.&nbsp;<\/p>\n\n\n\n<p>A more casual version of exchange occurs in the Community and Social zone, where employees can pop in for a coffee or a chat when they need a break. Sode describes it as a place where \u2018depending on the serendipity of who you meet there, new ideas and collaborations can be born.\u2019 This lounge-like area is where all types of communication can take place. But Sode acknowledges that this zone has yet to live up to its potential, as only 5 to 10 per cent of employees are coming into the office due to restrictions imposed by Tokyo\u2019s current emergency declaration.<\/p>\n\n\n\n<p>The Learning zone is a seminar area for <a href=\"\/en-GB\/ideas\/worklife\/effective-brainstorming-techniques\">increasing teamwork<\/a> and encouraging engagement. \u2018Learning is less about studying or gaining necessary work skills; it\u2019s more of a place for employees to learn about our organisation and acquire information that will allow them to fit better into our corporate culture and understand why it\u2019s great to work here,\u2019 says Sode.&nbsp;<\/p>\n\n\n\n<p>Through onboarding for new employees and other programmes offered in the Learning zone, PayPay hopes that it will enable employees to carry out their jobs more smoothly.&nbsp;<\/p>\n\n\n\n<p>The entire layout needed to prevent any type of crowding. Beacon technology is being utilised to measure the areas people are in and how they are moving around. \u2018If there are too many people in a specific area, an alert goes off saying that no one else can enter,\u2019 Sode says. \u2018Through this design, social distancing is ensured and we\u2019re able to collect data on employee density.\u2019<\/p>\n\n\n\n<h2  id=\"the-result-increased-productivity-and-future-improvement\"class=\"wp-block-heading\"><strong>The result:&nbsp;increased productivity and future improvement<\/strong><\/h2>\n\n\n\n<p>Thanks to PayPay\u2019s <a href=\"https:\/\/www.wework.com\/ideas\/office-design-space\/the-wework-architect-designing-collaboration-hubs\">redesign of the office with WeWork<\/a>, productivity has increased. Sode references business growth data such as user base expansion and large growth in Japan\u2019s payment sector.&nbsp;<\/p>\n\n\n\n<p>A recent employee survey asked about productivity: an overwhelming 90 per cent of respondents said that their productivity had either increased or stayed the same, compared with before the office revamp. Sode praises these results and credits PayPay\u2019s skillful <a href=\"\/en-GB\/ideas\/worklife\/how-to-keep-home-and-work-separate-while-working-remotely\">differentiation between home and office<\/a> use. \u2018I strongly feel that this productivity would not be possible without an office, nor could we have achieved it with just the office alone.\u2019&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-body_horizontal is-style-default\"><img decoding=\"async\" src=\"\/ideas\/wp-content\/uploads\/sites\/4\/2021\/04\/brainstorm-1a_v1-800x571.jpg\" alt=\"\" class=\"wp-image-3000032684\"\/><figcaption>Brainstorming areas feature screens and whiteboards for group collaboration. Photograph courtesy of PayPay.<\/figcaption><\/figure>\n\n\n\n<p>Communication was another topic in the survey. There were some gaps in how effective an employee judged their own level of communication versus how their manager judged it. This kind of discrepancy is something Sode would like to tackle in the future. He explains, \u2018Once everything settles down and it\u2019s easier to come into the office, I want to use areas such as Active Collaboration and Learning to effectively bridge those gaps and keep everyone happy.\u2019&nbsp;<\/p>\n\n\n\n<p>In the meantime, Sode has been hearing from employees that they are trying to re-create the WeWork environment \u2013 especially the music that plays in the office. So \u2018if there was a way to access these soundtracks, it could enhance working from home,\u2019 Sode says. Perhaps bringing a piece of the actual office to those working at home is another way WeWork could contribute to <a href=\"https:\/\/www.wework.com\/info\/the-future-of-work-is-flexible?utm_source=ideas&amp;utm_medium=article&amp;utm_campaign=BTW_THTW&amp;utm_content=Community%20Stories\">redefining the office<\/a> in the COVID-19 era.&nbsp;<\/p>\n\n\n\n<h2  id=\"key-highlights\"class=\"wp-block-heading\"><strong>Key highlights<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Redefining the office as a place for increasing engagement and collaboration&nbsp;<\/li><li>Ensuring employee safety and well-being with a layout that facilitates social distancing<\/li><li>Tracking employee density via Beacon technology<\/li><li>Improving productivity thanks to the hybrid working model<\/li><li>Further innovation to allow working from home to more closely resemble the office experience<\/li><\/ul>\n\n\n\n<p><em>Stacy Smith is a freelance Japanese interpreter, translator and writer. She maintains a <\/em><a href=\"http:\/\/jetwit.com\/wordpress\/category\/wit-life\/\"><em>Japan-related blog<\/em><\/a><em>, and her work can be found at <\/em><a href=\"http:\/\/www.stacysmith.webs.com\/\"><em>stacysmith.webs.com<\/em><\/a><em>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Japanese cashless payment service reconfigured the office to be a place for engagement and teamwork<\/p>\n","protected":false},"author":1785,"featured_media":3590,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-single-archived.blade.php","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1424,1428],"tags":[270,1423],"class_list":["post-3588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workspace-solutions","category-case-studies","tag-apac","tag-collaboration-hub"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v25.3.1) - 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