Increasing scale in key markets while maintaining meaningful client connections
The Royal Bank of Canada (RBC) is driven by one goal: helping clients thrive and communities prosper.
RBC prides itself on being a forward-thinking organisation, experimenting with different business models, working styles, new technologies and strategic partnerships. To keep pace with the speed of change and continue to bring exciting new opportunities to clients across their lines of business, it was clear they had to quickly scale up agile project teams while maintaining a strong focus and dedication to clients.
RBC set out to find a multi-market property solution that would strengthen their role as a trusted, innovative and agile business partner for their clients, while placing their teams in dynamic spaces that fostered creativity, innovation and collaboration.
A unique opportunity to achieve success for clients
With this goal in mind, RBC began to consider WeWork, not only as a property solution, but also as a strategic partner. WeWork has a community of more than 250,000 members ranging from entrepreneurs to global enterprises, all of whom would benefit from RBC’s breadth of financial and business expertise.
Niranjan Vivekanandan, Vice President, Strategy, Commercial Banking, RBC, saw this as a distinct opportunity: RBC could leverage WeWork locations to bring more of their advisers closer to clients, working side by side and being readily available to connect business owners to value-added solutions beyond traditional financial services.
“WeWork is an extraordinary ecosystem of businesses creating unique and highly collaborative environments” says Vivekanandan. “It makes sense for us to partner with WeWork and be an active member of a community redefining success”.
In September 2017, RBC launched advice hubs in Toronto and Montreal WeWork locations – providing expert and personalised financial and business support for WeWork members.
“Whether it’s assistance with applying for a loan, optimising their capital structure or growing their headcount, the onsite RBC teams are able to provide expert advice whenever needed” explains Vivekanandan.
“WeWork is an extraordinary ecosystem of businesses, creating unique and highly collaborative environments.”
- 700 desks in seven cities in Canada, the US and Europe
- Ability to scale teams quickly in key markets
- Innovative office design that fosters creativity and innovation
- Integrated partnership to amplify RBC within WeWork community
- Deep client insights gained from one-to-one work with WeWork members
Deepening our partnership
RBC soon recognised that WeWork shared its goal of finding innovative solutions to clients’ unique business problems. “From our own experience, we understand space can foster innovation, creativity and disruptive thinking” says Vivekanandan. “Clients are time-starved, and WeWork helps eliminate a big point of friction when it comes to finding office spaces and negotiating with landlords. With locations in major financial hubs all over the world, WeWork would help RBC’s business clients scale teams into additional markets.”
The WeWork partnership builds on RBC’s Beyond Banking services: providing tools and solutions beyond traditional financial services. Together, RBC and WeWork are offering unique ways to deliver exceptional client experiences with flexible property solutions to support clients’ business growth.
Driven by innovation and client experiences
After early successes with colocating agile teams at WeWork in 2017, RBC’s presence at WeWork has grown significantly. RBC and City National Bank, an RBC company, now have more than 700 desks within seven major cities across Canada, US and Europe, with plans to continue expanding globally.
Working alongside their clients has been invaluable to the RBC team. “It allows us to understand our clients’ business and financial needs on a deeper level” says Vivekanandan.
By providing WeWork members with business advice, RBC employees gain a greater understanding and appreciation of their clients’ pain points, providing the avenue to develop solutions that work. Vivekanandan explains: “Our teams tell us they’re able to create and build out tailored solutions collaboratively with our clients, versus just providing a standard solution to a unique business problem”.
What began as a solution to help RBC scale key markets and connect further with clients has turned into a mutually beneficial long-term strategic partnership.
Through this partnership with WeWork, RBC is bringing more value to their clients and accomplishing exactly what it set out to do: help its clients thrive and communities prosper.
“Our partnership with WeWork allows us to understand our clients’ business and financial needs on a deeper level.”