“How much is this going to cost?” is probably what every CEO I have ever presented a design or marketing proposal to has asked. So dressed in numbers and spreadsheets like belts of ammunition, I’ve learned to adjust how I talk to head honchos.

After all, it’s an understandable question. To a newcomer, trying to understand the creative world is a bit like attending a white party without getting the memo to wear white. It makes a person fixate on pinpointing design’s return on investment, and it pigeonholes creative as an expense, rather than an asset.

Creative services is a broad term that includes a myriad of things, from brand identity and strategy, to marketing and advertising, to design and user experience. Before looking for someone to work with on a creative project, it’s critical to understand exactly what your business needs. Regardless of who you team up with, good creative input should be rooted in brand intelligence, while delivering fresh ideas and clear business opportunities.

Cost cannot be the driver when tackling creative projects, especially when making that first important decision to partner with an agency or a freelance designer. So it’s quite funny that when I sat down with Cherie Lim, senior art director of digital product design at DirecTV, and Arnaldo Capo, senior application engineer at White Ops, to discuss the difference between agencies and freelancers, cost was one of the first topics discussed.

“Money is the wrong lens to look through,” says Lim. “You can always find the right agency or the right designer for the right price. The key is to find work that matches your vision for the brand. If you’re worried about budget, then start backward, and identify those key deliverables.”

This can be a hard pill for a businessperson to swallow, but process, quality, and value are the most important things to consider when deciding who to work with. This is because creating quality design systems that are rooted in your brand’s strategy has absolutely nothing to do with money. For every good designer, there are 10 mediocre ones, and also 30 great ones that are completely wrong for your brand.

“Everyone knows what Mercedes is, right? It’s kind of luxurious, very metallic,” says Lim. “If you’re Mercedes, would you hire the design team who did the advertising campaign for the Beetle? It’s a much safer bet to hire the person who did Lexus, because the brand mirrors that same tone of luxury.”

Websites like dribbble.com and cargocollective.com have made it easier than ever to search for freelance designers that fit your brand’s unique tone of voice. Whether you are selecting a creative agency or a designer, your search criteria should remain the same. There’s a misconception that design agencies generate higher quality work than freelancers. While an agency may have diversity and breadth of work, a freelancer is going to be really great at that one thing they do—and at the end of the day, that’s exactly what matters.

“But I still don’t understand who to hire. The freelancer or the agency?” I explain to Lim and Capo, feeling unresolved, yet sensing my question was quickly becoming moot. It suddenly felt like I was wearing magenta at a white party.

Capo and Lim laugh conspiratorially. “An agency could deliver the best design or the shittiest design, and so could a freelancer,” responds Capo. “It’s just that their services are different. And the process will likely be simpler if you work with an agency.”

I felt like we were finally on to something: process and procedure are sometimes overlooked, but they are truly game changers, smoothing every iteration of a creative project throughout its development. Whether you’re CEO of a Fortune 500 company, a mid-level marketing manager, or an entrepreneur just starting out, time is money, and process saves time.

“When you go to a club, do you want bottle service? Or do you want to go up to the bar and fight for a drink?” asks Lim.

I listen closely as Capo starts laughing. He clearly knows exactly where this is going.

“In either scenario, the amount of alcohol you’re going to get is the same, and the amount of drunk you’re going to get is the same,” she explains. “But do you want to go to the bar and hustle for your vodka tonic, or would you rather sit, pay a premium, and have the vodka tonic come to you?”

Capo finishes Lim’s thought. “The agency is always going to bring the vodka to you. All you have to do is pour the vodka.”

Photo credit: Lauren Kallen

WeWork’s 2019 Global Impact Report reveals how WeWork helps individuals and businesses thrive, energizes neighborhoods, and accelerates economic growth in 75 cities around the world. Here are some of our community’s stories.

Essence, the global media agency, was on a tear last year, growing its workforce 40 percent to more than 1,600 employees. With an agency that large, you might expect typically high turnover—but the company, which counts Google, T-Mobile, Target, and NBC Universal among its clients, managed an employee-retention rate of 80 percent in 2018 amid the rapid changes, says Katie Farber, Essence‘s vice president for talent acquisition for North America.

“That number speaks volumes to what is working here,” Farber said. “People want to work in a tech-friendly environment; we use a lot of digital tools that allow for flexibility. Candidates look for a strong commitment to diversity; we’ve pledged to achieve complete gender parity in the C-suite by 2025. And we launched a development program to foster the careers of men, women, and gender-nonbinary employees, and instituted mandatory training on unconscious bias.”

Essence’s accomplishment is especially formidable given the current employment statistics: Unemployment rates in the U.S. dropped to 50-year lows last year, and more people are quitting jobs than being laid off. This means it’s a job seeker’s market, and the onus is on the employer to compete and make sure those people stick around.

WeWork reached out to other HR professionals, recruiters, and hiring managers for advice on how companies can strengthen hiring and retention. Here are four key takeaways:

Culture + values > salary

To retain talent, employers have traditionally had to ensure employees feel fairly compensated, personally valued, and that they understand their career path and know they’re making a contribution, says Elizabeth Zea, cofounder and managing partner of JUEL, an executive search and talent consultancy, and a member at New York’s WeWork 54 W. 40th St.

But recently, she says, another requirement has taken precedent—even ahead of salary. “The new dimension is, ‘Do I believe in the ethics and the values of the company I work for?’” she says. “Companies that are thoughtful about all five dimensions are more likely to keep talent.”

A 2017 Glassdoor analysis found that across all income levels, culture and values (not pay) were the top predictors of workplace satisfaction, and research from LinkedIn found that negotiating salary ranked about the same as dealing with email (ninth and 10th place, respectively) on a list of top challenges faced by U.S. employees.

Physical space speaks volumes

It’s clear when you walk into an office how a company thinks. Is collaboration valued? Are face-to-face interactions encouraged over marathon Slack conversations?

“When I first went to Google, I was totally blown away,” says Zea. “The physical space was a manifestation of a new way of working: opportunities to randomly bump into colleagues, wildly different conference room settings, open space versus private.”

Inspiring work spaces aren’t only for huge tech companies. “Coworking spaces are everywhere, and offer a ready-made culture for smaller or startup businesses that need a little head start,” says Wendy Read, the managing director for HR Revolution in London.

Coworking spaces can also give larger companies a recruiting edge: WeWork’s Global Impact Report found that 78 percent of enterprise members say WeWork helped them attract and retain talent.

“WeWork has enabled us to hire great talent that we otherwise wouldn’t have been able to,” says  Leslie Kurkjian Crowe, chief people officer of TripActions, a business-travel management company that operates in five WeWork locations across the U.S., U.K., and the Netherlands. “Instead of being siloed in our Palo Alto headquarters, we now recruit the very best talent in cities all over the globe.”  

Tight hiring practices win

“One of the challenges bigger companies have is adapting to the speed [at which] talent gets hired,” said Allison Hemming, CEO of the New York-based digital talent agency The Hired Guns. Slower-moving companies that take a “waterfall”-type approach can end up in bidding wars for new hires.

To tighten the cycle, Hemming suggests taking an “agile” approach, borrowed from engineering teams. To start, companies should refine job postings, homing in on what they want the employee to accomplish in the next 18 months. Then, instead of bringing in one candidate a week for five weeks, front-load first-round phone interviews, and then move finalists into a meeting with the hiring manager—possibly all within a week.

“People notice when the second person they interview with would be the person they report to,” says Hemming, noting that it shows the candidate you’re eager to commit. “They take the opportunity a lot more seriously.”

Employment branding is key

Of course, you could be doing all of these things, but if job candidates don’t know it, they’ll be harder to attract. Read suggests that companies review their online presence—Glassdoor, Yelp, the company website—to make sure they compare favorably with the competition.

Aram Lulla, the Chicago-based general manager for executive recruiting firm Lucas Group’s HR practice, says employment branding has become the norm. Companies must be consistent about how their brand comes across in job posts and responses to candidates; first interactions, interviews, and follow-ups; and on-boarding and professional development.

“Every touchpoint is part of the employee experience,” Lulla says. “And that is very impactful to identify talent and retain that talent.”

Companies that are most successful at this do it authentically, says Read. “They make themselves the tribe that people want to join. You don’t have to be huge do this; small and startup businesses need to use their own ecosystems to gain reputation, be part of networks, and spread the word.”

Illustration by Laure-Anne Carré / The We Company

WeWork’s 2019 Global Impact Report reveals how WeWork helps individuals and businesses thrive, energizes neighborhoods, and accelerates economic growth in 75 cities around the world. Here are some of our community’s stories.

WeWork’s presence in 100 cities across 27 countries can provide an air of familiarity for jet-setting entrepreneurs. But business realities in so many markets are less consistent than the aroma of fresh-brewed coffee. History, culture, technology, and economics shape the climate in which startups operate—and can make certain cities appealing for certain businesses (and maybe not so much for others).

Globally, WeWork is a powerful economic multiplier—by a minimum of 1.2 in international megacities like Sao Paulo and Seoul, and 2.3 in major U.S. cities like Seattle, according to the company’s first Global Impact Report. So we talked to four entrepreneurs and WeWork members from those cities about what it was like founding their companies there. These members—Hana Lee, CEO of vegan-skincare brand Melixir in Seoul; Mateus Teixeira, CEO of cryptocurrency gateway Warp Exchange in Sao Paulo; Jude Dai, founder of Immersive Square; and Zachary Rozga, CEO of the Consumer Engagement Company, both in Seattle—recognize the power of WeWork in letting them focus on their businesses. Here they share their best tips, lessons, and strategies for launching a business, no matter what city you’re in.

Play to your city’s strength

South Korea is to beauty products what Italy has long been to luxury fashion—so for Hana Lee, who worked for another Korean beauty startup for four years before launching Melixir, the decision to found her vegan-skincare line in Seoul was a no-brainer. “It’s really fast to make cosmetics in Korea,” says Lee, who was able to launch her first product in about six months, versus the typical two or three years. “I can be four times faster than manufacturing in the States, and I can react on trend very quickly.”

As new companies companies like Melixer and established businesses are recognizing how being in Seoul can help their business, they’re boosting the city’s economy. According to the Global Impact Report, the WeWork economy injected $1.2 billion into the local economy last year alone.

Warp Exchange’s Teixeira also thinks that founding his company in the Brazilian financial capital of São Paulo gives him an advantage. “We are at the very center of everything that’s happening,” he says. “Despite being a crypto gateway, we always have contact with the stock-exchange market, the finance market,” which Teixeira says has proved essential as he scales his business. The trends are on his side: He points out that there are twice as many people are invested in Bitcoin than in the national stock market.

Rozga found that Seattle’s greatest strength might be its large pool of coding talent—and coders’ eagerness to get involved in startups. “I’ve been able to get incredible engineers to help me build our technology product in their nights and weekends,” he says, which might not have happened had he launched elsewhere.

But also take advantage of its weaknesses

“Banking is in the middle of a revolution here,” says Teixeira. “New legislation that is coming to banks is changing how the market behaves. Currently we have an all-out war for the customer”—in particular, the tens of millions of “unbanked” Brazilians who are putting their money into checking accounts for the first time while searching for the lowest fees. Cryptocurrency, according to Teixeira, is a “solution for many of the problems” facing the Brazilian consumer in this changing environment. “You can be your own bank if you have your own cryptocurrencies.”

Go all in on your startup community

Jude Dai’s experience starting Immersive Square—which creates pop-ups and corporate events around augmented reality and other digitally-enhanced experiences—was completely dependent on her own deep involvement in Seattle’s startup ecosystem. She learned about immersive storytelling at a conference, “and that kind of put into my head that this was something I would like to do.”

Before long, she was networking with others in the industry at Meetup events and leaving her day job to work fulltime on her self-funded startup. “I’m glad I didn’t do the halfway—doing a daytime job and moonlighting a little bit—because I never would’ve been able to immerse myself sufficiently in the startup world,” she says.

Not only did Dai benefit from being at the epicenter of immersive experiences, but being a WeWork member helped her grow her business without eating into her budget. The Global Impact Report assessed a global savings of $24,000 for a member company over basing one’s company in traditional real estate.

Both Teixeira and Rozga enjoyed many benefits of being part of the WeWork Labs community. WeWork gave them the visibility that helped them scale up, Teixeira says—and he met a fellow member who became an investor and a housemate. For Rozga, Labs helped him expand his network beyond Seattle to L.A. and New York, where his media product is a more natural fit.

Or embrace your loner status

“Frankly, if I were to do it all over again, I would most likely not start this company in Seattle,” says Rozga of The Consumer Engagement Company. That may come as a surprise, given the city’s status as the home of Amazon, Microsoft, and countless startups. But for Rozga, that’s sort of the problem: His company, which creates an advertising product, has nothing to do with the core interests of that city’s tech community.

“If you don’t have the words “artificial intelligence,” “machine learning,” “augmented reality”—if that’s not your core competency as a business, [investors in Seattle] just ignore [you],” Rozga says. “They just don’t care if it’s not something that’s going to be sold to Microsoft or Amazon.”

His solution: He took advantage of the city’s great coding talent while seeking investors elsewhere.

Dai, who is also in Seattle, hasn’t locked down any local investors either, but she sees potential in starting an impact-oriented product that’s outside the typical portfolio that appeals to hungry FANG (Facebook, Amazon, Netflix, and Google) acquisition teams.

“The vision I have in mind is not necessarily building to fit their roadmap,” she explains. “I’m looking for investors who invest in people who can work together with other entrepreneurs to build a sustainable business ecosystem. The world can use some diversity in it’s ‘portfolio.’”

Illustration by Laure-Anne Carré / The We Company

“Don’t just start a business for the money—do it for your heart,” said Cory Nieves, the founder and CEO of cookie delivery company Mr. Cory’s Cookies, crossing his legs and adjusting his glasses. Nieves founded Mr. Cory’s Cookies at age 6—and now, eight years later, the ninth grader’s business is booming.

On April 25, Nieves spoke at WeWork 500 7th Ave in New York during an event for Take Our Daughters and Sons to Work Day (TODASTWD). Eva Chen, the author of two children’s books (and the director of fashion partnerships at Instagram), and Lola Glass, professionally known as Lola the Illustrator, a 10-year-old blossoming muralist and member of the outdoor street art gallery Bushwick Collective, joined Nieves for a fun-filled afternoon of face-painting, storytelling, and superhero capes.

Nieves, Glass, and Chen talked to the audience about how to foster an entrepreneurial spirit in children—no matter their age. 

Let them explore. After Chen wrapped up her animated reading of bestselling children’s book Juno Valentine and the Magical Shoes, she opened the floor for questions. When a girl with a butterfly-painted face asked if Chen always wanted to be an author, Chen said, “This book is about trying to do different things and figuring out what you love. And once you find it,” she adds, “practice, practice, practice!”

While some children, like Glass and Nieves, show their superpower at an early age, others benefit from exploration. Parents’ job: Keep an open mind and allow them to try out different activities until they find their passion.

Put them in the driver’s seat. While you might assume that Nieves’s superpower is making delicious cookies, he’ll tell you it’s really his ability to talk to and become friends with anyone. His mother, Lisa Howard (also known as the “Cookie Mom”), is happy to let Nieves take the spotlight.

Howard and Nieves work together on the company’s day-to-day operations, but Howard knows when to let her son’s superpowers shine. For example, when Nieves caught wind that there would be a child at the TODASTWD event with an egg allergy, he was determined to bring cookies the child could safely eat. Howard wasn’t so sure about tinkering with recipes for one kid—but she agreed, and the two of them worked with their staff (aka “the cookie helpers”) to formulate an egg-free cookie.

Know when to lend a helping hand. Glass splashed color onto the canvas during her live illustration, periodically consulting with her mother on her progress. It was her mother who helped jump-start Glass’s career as a street artist when she was just 6 years old. Glass had been given a new spray marker when her mother took her to the Bushwick Collective for the first time—you can see where this is going.

“I started drawing on the walls, right on top of a wonderful Beau Stanton piece, just as Joe Ficalora, the curator of the Bushwick collective, walked by,” Glass remembered. Ficalora was furious—until Glass’s mom rushed over to talk to him. “After speaking with my mom, Joe asked if I wanted to join the Bushwick Collective.”

Let them be social. The guests emphasized that putting yourself out there is important for any entrepreneur, artist, or author. Glass’s advice for other artists: “If you’re shy, don’t be,” she said. “The process can be pretty scary, but you make the world better when you do art, whether it’s on a piece of paper or on a huge wall.”

Nieves admitted to having some jitters before a recent appearance on The Ellen DeGeneres Show. To get past it, while on stage, he pretended everyone in the audience was a cat. ”I had nothing to be nervous about because I was talking to cats,” he said matter-of-factly.

To get the word out about her book, Chen says she mentioned it to anyone who would listen, in person and on social media.

Believe in them. The hardest part about being a young entrepreneur, according to Nieves, is that adults don’t take you seriously. “But kids are getting into the business world and are actually hiring adults,” he pointed out.

Howard acknowledged that between homework, laundry, and making dinner, it’s easy to get distracted. “If you aren’t mindful, you may not recognize that your child has a gift,” Howard said to the crowd of parents. “If you don’t support your kid, how will anyone else support them?”

WeWork’s 2019 Global Impact Report reveals how WeWork helps individuals and businesses thrive, energizes neighborhoods, and accelerates economic growth in 75 cities around the world. Here are some of our community’s stories.

In 2017, Krystyn Harrison left her career in management consulting and started Prosper, an interview- and career-coaching app. As a self-described “serial entrepreneur” (she had previously started two other businesses), Harrison’s desire to start things was strong.

“I wanted to build something,” she says. But her insecurity was holding her back. “I was struggling with self-doubt. Meanwhile, I thought everyone else around me was superconfident, when the reality was that everyone was equally as nervous.” She overcame it, eventually, launching Prosper two years later and never once looking back.

Harrison runs Prosper out of Toronto’s WeWork 1 University Ave, and if she ever has another crisis of confidence, she merely has to look around at her fellow members, many of whom are also female business owners with companies in stages similar to hers. The impact extends far beyond Toronto. Globally, 39 percent of all senior roles—executives, senior managers, managers, and sole proprietors—at WeWork member companies are held by women, according to WeWork’s 2019 Global Impact Report, compared with just 24 percent worldwide outside of WeWork.

“I feel like WeWork provides a safety net—you have a support system that helps you create your dream, whatever that is,” says Mabel Luna, CFO at beverage brand Kombrewcha and founder and adviser of boutique financial-services firm A Business Collective. “There’s a lot of need for community regardless of the size [of your business], regardless of what reach you have. People want to make an impact, and I think WeWork helps especially women to do that.”

Luna, like Harrison, has a background in corporate America: She worked as both an auditor and a manager of financial operations before launching A Business Collective in 2014, with the aim of redesigning the financial culture of startups.

In her years in more traditional office settings, Luna says she found a limit on the support and growth opportunities available to women. But the playing field is changing, and those barriers largely installed by traditional gatekeepers are beginning to come down.

“I know it sounds simple, but if women are listened to about what our needs are, men will start to understand that we think a little differently, but we bring a lot to the table,” says Luna, a member at Brooklyn’s WeWork 134 N 4th St.

This is especially pertinent in fundraising, where, as of 2018, just 9.65 percent of decision-makers at venture-capital firms are women—and where female-founded startups raise just 2.2 percent of venture-capital investments. When it came time for Harrison to begin building Prosper, she was realistic about the challenges she might face.

“There were a lot of ‘nos,’ a lot of rejection,” says Harrison. “I’m sure men deal with [that] at an investor table just as much as women. But I do believe that in fundraising, women struggle with confidence around something that may not be sound.”

Harrison says that in fundraising, the gender gap even extends into something as fundamental as revenue projection: Women have a tendency to understate their numbers, whereas men will more typically overstate them. But in the end, she says, some of the most profitable companies are led by women, given these more-conservative financial estimates, among other research-backed reasons

The more women get comfortable at the investor table and in other deeply male-dominated industustries—and share their knowledge and experience with other women—the more their collective confidence will grow. That’s been the experience of Twenty Twenty Studios founder and executive producer Sarah Gerber. She found strength, solidarity, and confidence in her community of family and friends.

When Gerber founded her company, which creates storytelling for purpose-driven brands, in 2010, she admits could have benefitted from a different kind of supportive network—the professional one that Luna encountered at WeWork. But Gerber—who also serves as the CEO and co-founder of gender-equality nonprofit Zero Gap, launched in 2017—understands, in retrospect, just how influential a career support system can be in for female entrepreneurs getting their businesses off the ground.  

“That was definitely a very formative process for me,” says Gerber, now a member at WeWork 1111 Broadway in Oakland, California, of growing her own professional network, “and really build the foundation of not just my work but my work identity.”

Now nearly 10 years into her entrepreneurial journey, Gerber is able to rely on her own community of female business owners. This includes her Zero Gap co-founder, Mira Veda, who is a fellow WeWork member at the same location and to whom she was introduced by a WeWork community manager. Gerber is intent on passing along those relationships, and her mentorship, to her fellow female business leaders.

“Those relationships have been so valuable, not just for connections, but general encouragement,” says Gerber. “It’s particularly important for founders and people with smaller teams because it can be so lonely. And it doesn’t have to be.”

Illustration by Laure-Anne Carré / The We Company